ViHoRec: A Quality-Controlled Vietnamese Hotel Recommendation Dataset and Cold-Start Benchmark

Tourism is a high-stakes setting for conversational recommender systems (CRS): a plausible-sounding suggestion can waste real money and trip time once a traveler acts on it. Existing CRS benchmarks primarily evaluate systems with a single Recall@k score over entity mentions, and tourism-specific resources add spatial or knowledge-graph context, yet none of them couple multi-turn recommendation with verbatim review-span evidence and rejection recovery. This leaves an evaluation gap for tourism recommendation that is simultaneously trustworthy, verifiable, and adaptive: recommend the right point of interest (POI) for multi-aspect preferences (such as cuisine, price, atmosphere, walking distance), justify each suggestion with verifiable evidence from prior visitors so the traveler can act without trial and error, and recover when the first recommendation is rejected mid-dialogue. We introduce TRACE, where each item is a multi-turn tourism recommendation dialogue with review-span citations and explicit rejection turns: 10,000 dialogues over 2,400 Yelp POIs and 34,208 reviews across eight U.S. cities, paired with 14 retrieval, planning, and LLM baselines, along with 25 metrics organized under Accuracy, Grounding, and Recovery. Across these baselines, TRACE reveals the Three-Competency Gap: LLM Zero-Shot leads in closed-set Recall@1 and rejection recovery but cites less densely than retrievers; non-LLM retrievers achieve surface-verbatim grounding but with low accuracy; Multi-Review Synthesis fails at recovery. The Grounding Score agrees with human citation precision (Spearman rho=+0.80, p<10^-20), and paired t-tests reproduce the per-baseline ranking (p<0.01 on the dominant contrasts). TRACE reframes accountable tourism recommendation as a joint target (right POI, verifiable evidence, adaptive repair) rather than a single-axis leaderboard.

Vacation rental marketplaces face a structural imbalance on the supply side: a small fraction of properties receive most user interactions, while the long tail of new, niche, and seasonal listings generates too little behavioral signal for collaborative filtering to serve effectively. At Vrbo, item-based k-nearest neighbors (IBKNN) is a core candidate generation channel, but leaves tens of thousands of properties with no candidates and produces weak neighborhoods for sparsely interacted ones. We present a training-free, LLM-based candidate generation pipeline that complements IBKNN using static property metadata alone. An off-the-shelf LLM synthesizes diverse semantic queries per property, a pre-trained text encoder embeds them, and an approximate nearest-neighbor index retrieves candidates from an 11.7M-property catalog. A Union fusion strategy merges these with IBKNN while preserving the behavioral channel's ordering, guaranteeing no degradation on well-served properties, and a downstream learning-to-rank model re-scores the fused pool. Evaluated on 1.6M focal properties, the system extends candidate coverage to tens of thousands of properties IBKNN cannot reach, delivers its largest gains on the long-tail segment where behavioral methods are weakest, and matches or beats IBKNN at every K on shared properties. A downstream learning-to-rank stage further lifts the fused pool, yielding a complete candidate generation and re-ranking stack that serves the long tail without regressing well-served properties. We additionally show that Union fusion collapses the recall gap between a 3B open-weights LLM and frontier API-based models from 27-46% to under 1%, supporting self-hosted small-model deployment at marketplace catalog scale.

Implicit feedback is widely used in recommender systems due to its accessibility and generality, yet it usually presents noisy samples (e.g., clickbait, position bias). Meanwhile, recommenders inevitably face the item cold-start problem due to the continuous influx of new items. We identify that cold items are more prone to noisy samples due to the aforementioned factors, and researchers often overlook the significance of denoising implicit feedback for cold items. Previous denoising studies usually identify noisy samples based on heuristic patterns, such as higher loss values, and mitigate noise through sample selection or re-weighting. However, these methods have limited adaptability and are ineffective in cold-start scenarios. To achieve denoising implicit feedback for cold-start recommendation, we propose a model-agnostic denoising method called DIF. First, user preferences for content remain stable, which allows us to infer pseudo-labels indicating whether a user is interested in a cold item through content-similar warm items. Furthermore, to improve pseudo-label accuracy, we model the confidence of pseudo-labels based on the content similarity between the cold item and warm items, and then aggregate multiple pseudo-labels for each sample. Finally, we explicitly estimate the uncertainty of the noisy sample label by considering its relative entropy and the cold-start status of the item, which adaptively guides the role of pseudo-labels to correct the noisy labels at the sample level. DIF's superiority is supported by both theoretical justification and extensive experiments on real-world datasets. The method has been deployed on a billion-user scale short video application Kuaishou and has significantly improved various commercial metrics within cold-start scenarios.