Organizations: Georgia Institute of Technology · North Carolina State University · Lenovo AI Technology Center · University of North Carolina at Chapel Hill · Marquette University · Fudan University
Computer-use agents (CUA) are being deployed to browse the web and operate desktop software, yet their benchmark scores are still commonly produced by brittle scripted oracles. A score is the output of a pipeline in which tasks can be stale, trajectories can omit decisive visual evidence, evaluators can reject valid alternatives, and aggregate reports can hide the cause of failure. We organize these problems into a reliability framework spanning task construction, trajectory observation, scoring, and reporting. We then audit 150 public failure-scored trajectories from five web, enterprise-workflow, and desktop-control benchmarks, find that 15.3% of FAIL verdicts are wrong: 10.7% are evaluator false negatives and 4.7% are broken tasks. For genuine failures, a three-tier diagnostic taxonomy shows that verification/feedback and planning failures dominate execution/grounding errors, while a single scalar success rate can not explain. We connect these findings to newer long-horizon CUA benchmarks and derive stage-specific design rules for CUA evaluation.
Computer-use agents (CUAs) increasingly operate in runtimes that combine visual desktop control, command-line execution, code editing, browsers, and external tools. Existing benchmarks, however, often evaluate these interfaces as separable capabilities, leaving long-horizon cross-interface orchestration under-tested. Thus, we introduce WeaveBench, a long-horizon hybrid-interface benchmark with 114 tasks across 8 real-world work domains, grounded in real user requests and publicly verifiable artifacts. Each task requires agents to combine GUI observations/actions with CLI/code operations within a single trajectory. We evaluate these tasks on a real Ubuntu desktop inside deployed CLI-agent runtimes, augmented with a minimal desktop-control plugin. We also propose a companion trajectory-aware judge that inspects deliverables, files, screenshots, logs, and action traces, while detecting shortcut behaviors such as fabricated visual evidence or hard-coded metrics. Across frontier model-runtime pairings, the best PassRate reaches only 41.2%, showing the benchmark remains far from saturated. The trajectory-aware judge further reveals that outcome-only grading substantially overestimates agent performance. Overall, WeaveBench exposes a critical gap in CUA evaluation and provides an effective testbed to measure whether agents can orchestrate GUI, CLI, and code operations across long-horizon real-world tasks.
Evaluating Computer Use Agents (CUAs) on interactive environments is fraught with methodological pitfalls that the field has yet to systematically address. We show that a 1MB replay script that blindly executes a recorded action sequence without ever observing the screen outperforms frontier models on prominent static benchmarks, and prove that its expected success rate is exactly equal to the source agent's pass@k in deterministic environments. We trace this and other failures to two root causes: non-principled environment design (static, unsandboxed, or unreliably verified environments) and non-principled evaluation methodology (naive aggregation and misuse of pass@k for stateful UI interactions). To address the first, we propose PRISM, five design principles for CUA environments (privileged verification, realistic environments, integrity-checked configurations, sandboxed execution, and multifactorial variability) and instantiate them in DigiWorld, a benchmark of 15 realistic sandboxed mobile applications able to evaluate agents in over 3.2 million verified unique configurations. To address the second, we develop an aggregation framework pairing Wilson score intervals with hierarchical bootstrap, producing confidence intervals that correctly account for the nested structure of CUA benchmarks, as we empirically demonstrate. All together, we show that principled environment design and rigorous evaluation methodology are not optional refinements but prerequisites for meaningful CUA research.
Interactive agent benchmarks map an agent run to a binary outcome through outcome checks. When these checks rely on surface level signals or fail to capture the agent's actual action path, they cannot reliably determine whether the run succeeded. For example, a benchmark task may ask whether Alice's shipping address was changed, while the outcome check only verifies that the agent clicked "Save." This does not guarantee that the intended state change occurred, since the agent may have modified the wrong record. Treating such a run as successful therefore makes the reported score misleading. Benchmark quality thus depends not only on task design, but also on the reliability of outcome detection. We address this problem by introducing an outcome evidence reporting layer for existing benchmarks, without modifying their tasks, agents, or evaluators. The layer performs three functions. First, before scoring, it specifies which stored artifacts are required to verify the claimed outcome for each case. Second, it applies a locked checklist to each completed run and assigns one of three evidence labels: Evidence Pass, Evidence Fail, or Unknown. Third, it reports evidence supported score bounds that quantify uncertainty arising from Unknown cases. Rather than silently counting, discarding, or hiding uncertain cases inside a single aggregate success rate, the framework keeps them explicitly visible. We evaluate the outcome evidence layer on five public benchmarks: ANDROIDWORLD, AGENTDOJO, APPWORLD, tau3 bench retail, and MINIWOB. The resulting reports separate several empirically distinct failure modes.