OSReward: Instituting Standardized Evaluation for Cross-Platform Computer-Use Reward Models
Authors: Qiushi Sun, Kanzhi Cheng, Yian Wang, Bowen Yang, Hang Yan, Liheng Chen, Fangzhi Xu, Zichen Ding, +15 more
Organizations: The University of Hong Kong · Nanjing University · National University of Singapore · University of Science and Technology of China · Xi’an Jiaotong University · University of Oxford · Fudan University
Computer-using agents (CUAs) are advancing rapidly across the digital world. A CUA trajectory records the agent's actions, states, and reasoning. Verifying whether it fulfilled the task instruction is central to CUA evaluation, data curation, and reinforcement learning. Neither human-written verifiers nor human annotators can provide such verification at scale, so the field increasingly turns to vision-language models (VLMs) as judges of CUA trajectories. But a fundamental question has long gone unexamined: are these VLM judges reliable enough? To study it systematically, we introduce OSReward, a realistic, high-quality benchmark that evaluates VLM judges on CUA trajectories. The trajectories come from diverse agent backbones executing human-verified instructions across platforms, and are then rigorously labeled with ground-truth verdicts through multi-stage human annotation. Building on it, we derive OSReward-Hard, a challenge set concentrating genuinely hard cases, and OSReward-Multi for fine-grained efficiency and alignment scoring. The most comprehensive evaluation of VLM judges to date finds even state-of-the-art models fall short of an ideal judge, sharing a systematic leniency bias that mislabels failed runs as successes. The few reliable enough to trust are too expensive to run at scale, while affordable open models trail far behind. To close this gap, we construct and release OS-Shepherd-100K, an open corpus of reasoning-annotated trajectory judgments for the CUA community. On it, we train OS-Shepherd (9B and 35B), open reward models that supply low-cost, stable, and reliable reward signals, matching commercial judges at 30-60x lower cost than the frontier. Extensive analyses further inform the design of reliable CUA reward at scale. Our code, benchmark, dataset, and model checkpoints are available at https://os-copilot.github.io/OSReward-Home/.
Deciding whether a trajectory actually fulfills its instruction governs how we measure computer-use agents on long-horizon graphical-user-interface tasks and how we train them with reinforcement learning. This judgment has long relied on rule-based evaluation, which struggles to align with human intention and goes stale when an app updates or its online content drifts. Existing model-based judges attempt to address these problems but still leave a performance gap to the rule-based evaluation. We propose the \textbf{SeekJudge} framework, in which four role-specialized agents, a Condense, a Ground, a Seek and an Analyze agent, reach a verdict through a Seek--Analyze loop over the trajectory. A seed-calibrated distillation pipeline trains one specialized 9B model to serve as the shared backbone for all four agents. Measured by downstream success rate on held-out RL test goals, SeekJudge is the first practical model-based reward to match or surpass native rule-based supervision in online RL. Beyond accuracy, SeekJudge provides step-level judgments, runs far cheaper than a closed-source large model, and keeps a small per-call context that scales to much longer trajectories. We further contribute a general architectural improvement to the reward server that speeds up judging in RL. Together these make model-based reward a practical drop-in for rule-based supervision in CUA reinforcement learning.
Computer-Use Agents (CUAs) execute high-level user goals by perceiving and acting directly within graphical user interfaces. However, reinforcement learning for CUAs remains difficult because open-ended desktop environments rarely provide scalable, machine-readable reward signals: task success is often visually grounded and hard to specify with handcrafted reward functions or dense manual labels. We propose an RL fine-tuning framework that uses autonomous vision-language evaluation as a scalable supervision signal for GUI agents. Given a final screenshot and the original instruction, a Vision-Language Model judges task completion and provides terminal feedback without task-specific heuristics or manual labels during policy optimization. Because autonomous evaluators are imperfect, we model their feedback as a noisy binary reward channel and derive a noise-corrected reward estimator for Proximal Policy Optimization. Experiments across macOSWorld, Windows Agent Arena, and OSWorld show that corrected evaluator rewards outperform both zero-shot baselines and raw evaluator rewards, improving success rates by an average of 12.6 percentage points over zero-shot performance and 5.1 points over raw evaluator fine-tuning. These results suggest that autonomous evaluation can serve as a practical reward signal for RL in GUI environments when evaluator noise is explicitly modeled and corrected.
Evaluation of Computer-Use Agents (CUAs) is often limited to the final deliverables they create (at the end of hundreds of steps) and assessed with functional verifiers, as seen in OSWorld. However, such evaluation of end-state performance lacks transparency into how and why agents fail in various tasks, obfuscating critical insight for subsequent improvement. For instance, agents that err during keyboard inputs would require a different mitigation strategy from those that fail to precisely provide click-based inputs on the graphical UI. We introduce OSWorld-Pro: a set of over 300 tasks containing over 2800 subgoals to enable the procedural evaluation of CUAs grounded in over 67,000 human annotations. We use robust human-aligned LLM-Judges to evaluate the fulfillment of OSWorld-Pro subgoals and thereby reveal the progress that models make throughout a series of sequentially dependent subgoals. Our findings reveal that OSWorld-Pro is challenging even for state-of-the-art LLMs, with top performers like Claude Opus 5 achieving only 75.7% vs. 83.4% on OSWorld. Furthermore, we identify critical process-focused failure modes of various models (e.g. subgoal-irrelevant actions and click-based mistakes) to provide insights to improve performance and efficiency of CUAs.