MMShopBench: A Real-Log Benchmark for Multimodal, Multi-Turn Shopping Agents

As LLM-based shopping agents enter production, existing benchmarks fail to capture how a shopper's requirements arrive: stated implicitly in the query, recorded in a profile, or revealed only when the right question is asked. Benchmarks that expose full intent upfront and grade only the final choice can neither pose this long-horizon challenge nor explain which requirement an agent missed. To address this gap, we introduce EComAgentBench, a benchmark of 662 tasks grounded in real Amazon products and reviews. Each task scatters these requirements across a visible query, a tool-gated profile, and scripted clarification; an agent must uncover hidden intent, verify candidates against attributes and review evidence, and commit to a single product within 100 tool calls. Moreover, typed, source-tagged rubrics grade every task, attributing each failure to a requirement and its source. Construction is automated yet reliable, with every answer fixed in code before any text is generated and every sample validated. Our evaluation of seven models reveals that even the strongest attains only 57.1% overall accuracy, and rubric satisfaction degrades from visible to hidden sources. Overall, we believe EComAgentBench will serve as a reproducible foundation for moving shopping agents from single-query search toward dependable assistance over long horizons.

Conversational shopping assistants now serve hundreds of millions of customers, yet no existing benchmark jointly evaluates the open-ended multi-turn reasoning, domain expertise, and criterion-level quality that real shopping conversations demand. Shopping reasoning is unique among language model applications. Unlike factual question answering or verifiable code generation, it requires balancing subjective preferences, budget constraints, and cross-product trade-offs across multi-turn dialogue, capabilities absent from previous e-commerce and general-purpose benchmarks. We introduce the Shopping Reasoning Bench, an expert-authored benchmark of 525 missions (232 single-turn, 293 multi-turn) with 10863 importance-weighted binary rubrics authored by retail domain experts. These criteria are organized under a taxonomy of five reasoning categories and fifteen subcategories covering diverse demands such as preference refinement, trade-off analysis, and compatibility assessment. An evaluation of nine models across three families (GPT, Claude, Gemini) shows that pass rates reach only 57--77% overall. On multi-turn missions, all models score 13--29 points lower on optional above-and-beyond criteria than on required ones, and performance degrades 4--18 points as conversations progress. These gaps show that current models handle basic shopping assistance but fall short of expert-level advice, making Shopping Reasoning Bench a challenging testbed for future shopping assistant development.

Multimodal search agents extend parametric knowledge with newly emerging and long-tail evidence from the open web. Yet many existing agentic search environments often expose retrieved evidence only as text and omit tool-returned images from subsequent context, reducing visually grounded trajectories to text-only reasoning. Long-horizon interaction also compounds tool-call, response-length, timeout, and budget failures, which can discard salvageable trajectories, waste rollout computation, and disturb policy updates. To address these issues, we introduce WeAgent-Harness, a multimodal agentic harness that supports native text-vision interaction and runtime recovery. Retrieved images receive persistent disk references, allowing the model to inspect, process, and cite them throughout the trajectory. Based on this harness, we develop WeAgent-MMSearch, an integrated system spanning data construction, agentic post-training, and multimodal rollout. For data construction, a strong MLLM uses WeAgent-Harness to discover, synthesize, and verify MMSearch-style tasks and collect expert trajectories. During post-training, our Failure-Aware GSPO (FA-GSPO) recovers salvageable abnormal rollouts and filters invalid ones to improve bounded multimodal planning and search. We also introduce VisTarget-Bench, a 150-task human-verified benchmark that pairs each question with a held-out target image, distinguishing image-retrieval failures from visual-perception failures. Evaluation on VisTarget-Bench and seven public benchmarks shows that agentic post-training improves the average score by 19.22 points, enabling our model to outperform similarly sized open-source models and rival models with roughly ten times its parameter count.