Organizations: City of Amsterdam · Socially Intelligent Artificial Systems Group, University of Amsterdam · Fundamental AI Lab, University of Technology Nuremberg
Abstract
Large language models are increasingly being deployed in governmental settings, yet few existing evaluation frameworks jointly reflect the values of public administration and the linguistic requirements of non-English contexts. We present the "Grip on LLMs" framework, a systematic evaluation suite for Dutch governmental use developed in collaboration with domain experts from a major Dutch municipal organisation. Through an advisory board process, user research, and a survey of the users of a civil-servant chatbot, we identify six evaluation dimensions (factuality, honesty, social bias, energy consumption, cost, and training data transparency) and operationalise them into a benchmark suite covering more than 30 multilingual and Dutch-specific models. Our results reveal that no single model excels across all dimensions, and that trade-offs are unavoidable: higher quality consistently comes at greater environmental impact and financial cost, while bias remains largely independent of both. We further find that factuality (whether a model answers correctly) and honesty (whether a model acknowledges what it does not know) are governed by distinct properties, with high factuality not implying high honesty. To make these findings actionable for non-technical audiences, we release a publicly accessible, user-friendly model overview designed for the full range of stakeholders involved in governmental LLM selection, from engineers to policymakers.
We present MÖVE (Modelle für die Öffentliche Verwaltung Evaluieren), a holistic benchmark for evaluating large language models (LLMs) in the context of the German public sector. While LLMs are increasingly adopted in public administration, model selection remains largely ad hoc, and existing benchmarks offer limited guidance: they are predominantly English-centric, US-centric in content, and focus exclusively on task performance. MÖVE addresses these gaps by evaluating 39 models across two complementary dimensions. Performance criteria cover summarization, question answering, and topic extraction. Governance criteria assess hallucination tendencies, energy consumption, provider transparency, and alignment with German constitutional values and knowledge about positions by German political parties. In total, we utilize ten German-language datasets, including gold- and silverstandard datasets that we constructed to reflect public-administration domains. We employ a multi-metric evaluation strategy combining classical NLP metrics, embedding-based methods, and LLM-as-a-judge approaches. Our results show that no single model dominates across all criteria: top performers differ between tasks, and model size alone is a poor predictor of quality. We further evaluate the benchmark itself, analyzing its statistical precision, LLM judge reliability, the impact of our private datasets on model rankings, the sensitivity of our results to prompt formulation, and the validity of our energy consumption estimates. MÖVE is designed as a living benchmark under active development; results are publicly available at https://moeve.bundesdruckerei.de/.
Assessing whether Large Language Models outputs are factually grounded, epistemically calibrated, and methodologically reproducible is a prerequisite for responsible AI deployment. Yet auditing LLMs remains inaccessible to non-technical practitioners: existing tools require programming expertise and non-trivial environment setup, and cloud-hosted platforms transmit evaluation data to external services, creating barriers for domain experts and compliance officers legally responsible for AI oversight. We introduce LLM-FACETS (LLM FActuality Cross-EvaluaTion System): an open-source framework with a browser-accessible interface and a plugin architecture, structured around three practitioner profiles (technical experts, domain experts, compliance officers) that mirror the stakeholder categories identified in the EU AI Act and the NIST AI Risk Management Framework. The architecture makes data flows explicit: deterministic metrics (BLEU, ROUGE, BERTScore) run entirely within the self-hosted server with no outbound transmission; LLM-judge metrics contact external APIs explicitly, with users retaining full credential control. The framework operationalizes transparency through three mechanisms: token-level log-probability visualization for epistemic uncertainty, multi-judge consensus to mitigate judge bias, and RAG Triad metrics (Faithfulness, Answer Relevance, Context Relevance) to detect and localize hallucinations. A plugin architecture allows any new metric or dataset to be integrated without modifying the evaluation pipeline. The open-source implementation enables cross-checking across multiple metrics targeting the same property, ensuring reproducibility and decoupling AI accountability from the teams building the systems assessed. We verify the framework through cross-validation of 18 metric implementations against canonical reference libraries.
The remarkable performance of large language models (LLMs) in linguistic tasks underscores an urgent need for comprehensive evaluation of their response quality. Prevailing methods, often confined to singular dimensions, fall short of capturing the full spectrum of model capabilities. This study introduces a multifactor scoring paradigm, integrating accuracy, conciseness, factual consistency, readability, and coherence, complemented by a graphical user interface (GUI) for visualizing outcomes. Evaluations on the TruthfulQA dataset unveil mainstream LLMs' strengths in reasoning tasks (peaking at a composite score of 0.6104) alongside pervasive limitations in navigating complex facts and ambiguities. Transcending the narrow lens of traditional metrics, this framework offers a transparent, adaptable avenue to illuminate model potential and deficiencies. Though presently focused on English tasks, its horizons beckon toward multilingual domains. This work carves a novel path for knowledge engineering and model refinement.