Emotion understanding in discourse requires reasoning beyond surface sentiment because speakers often convey affect through indirect, implicit, polite, ironic, or deliberately mismatched expressions. Existing emotion benchmarks mainly annotate surface polarity or final emotion categories, while lacking a structured account of how explicit expression, implicit affect, pragmatic intent, and fine grained emotion interact. This limitation makes current evaluations insensitive to cases where affective meaning is concealed, weakened, inverted, or pragmatically reshaped, thereby obscuring model failures in deeper emotion understanding. To address this gap, we introduce CUE Bench, a Chinese Unsaid Emotion benchmark that centers on Affective Stance and covers diverse communicative scenarios. CUE Bench constructs nine human interpretable affective stances from explicit implicit polarity interaction and further provides intent and fine grained emotion annotations for structured affective inference. Experiments show that incorporating Affective Stance improves fine grained emotion recognition by 3.5 percentage points and pragmatic intent detection by 7.8 percentage points over strong baselines.
Emotion understanding is a core capability for LLMs to interact effectively with humans, yet existing evaluation paradigms rely on discrete emotion label prediction and fail to capture the cognitive processes underlying emotion generation. Grounded in appraisal theory, we introduce CAREBench, the first benchmark with complete inferential chain annotations from both first- and third-person perspectives on real-world narratives, spanning appraisal reasoning, appraisal ratings, and multi-label emotion annotation. We propose a process-level evaluation framework and conduct systematic experiments across six LLMs organized around four research questions. We find that stronger models match or surpass human observers on certain tasks, yet fall short on appraisal reasoning and positive emotion recognition; performance across chain steps and sensitivity to appraisal interventions exhibit dissociations across models; and current models have not internalized the mechanisms needed to capture human subjective heterogeneity. These findings suggest that downstream emotion prediction metrics may overestimate LLMs' true emotion understanding, and CAREBench provides a foundation for more diagnostically informative evaluation of LLMs' affective cognitive capabilities.
Emotion recognition benchmarks often predict one emotion per text, missing many real-world scenarios where two people arrive at opposing emotions from a single shared event. For example, a child kicks the seat in front of her in excitement while the passenger ahead grows angry. We introduce CHIARO, a 1,000 human-annotated sentence benchmark for contrastive emotion inference grounded in appraisal theory. Each scene describes one causal trigger eliciting a positive emotion in one person and a negative emotion in the other, drawn from a ten-class taxonomy. We benchmark seven frontier LLMs and four off-the-shelf emotion classifiers. The strongest LLM reaches 67.3 macro-F1, well below human agreement, while existing emotion classifiers score near chance. Beyond evaluation, CHIARO also serves as a training signal. When combined with an existing emotion corpus, the resulting downstream classifier improves on CHIARO itself and on six of ten external emotion benchmarks, which positions our dataset as a complementary signal for emotion recognition.
Emotional intelligence (EI), the ability to perceive, understand, and respond appropriately to others' emotional states, is central to human communication, and increasingly important to assess as LLMs assume conversational roles in everyday life. Existing EI benchmarks rely on synthetic prompts, single-turn cases, or third-party annotation. These approaches do not directly measure how models infer and respond to a participant's emotional state over the course of a real conversation. We introduce AttuneBench, a benchmark grounded in 200 genuine multi-turn human-model conversations in which participants conversed with anonymized LLMs and provided turn-by-turn annotations of their emotional state, the model's behavior, and their preferred responses. Across 11 evaluated models, we find that model rankings on emotion recognition, behavioral classification, preference prediction, and judged response quality are largely independent, indicating that emotionally intelligent behavior decomposes into separable capabilities. Preference alignment and response-quality judgments are substantially more model-discriminating than emotion-label accuracy. These results indicate that emotionally intelligent behavior requires predicting what kind of response a specific user wants in context, a distinction that aggregate scoring can obscure and that single-turn or synthetic formats cannot directly capture across turns. AttuneBench provides a framework for assessing each of these capabilities and for diagnosing model-specific strengths and failure modes in emotionally salient conversation.