How Prolific Sellers Self-Present: Dissecting the Communication Patterns of 1.6 Million Reverb Listings

LLM agents increasingly act as autonomous merchants that write their own product listings, and under competitive pressure, they fabricate attributes to win sales. Even under instructions to be honest, they fabricate attributes in a majority of listings across models. A platform's obvious remedy---verifying each claim against the truth---is unavailable, because it observes only a noisy, biased complaint signal, never the ground truth. We design CARP, a reputation-penalty mechanism with a deadband that forgives complaint noise and a state-dependent severity that counters reputation-driven detection erosion. CARP requires no product-level ground truth and is robust to strategic gaming. CARP protects consumers by suppressing the sales volume of low-rated liars while sparing honest sellers. Paired with SPARC, it closes most of the consumer-welfare gap relative to a perfect-information oracle, without ever accessing the truth. It also achieves the best welfare of the policies we compare. We further show that this felt penalty becomes behaviorally binding through SPARC, a byte-clean code-gated reflection mechanism: LLM merchants fabricate when lying is free but restrain themselves when fabrication costs them sales, a self-interested response rather than compliance. We trace this distinction to penalty-gated self-correction reasoning, and observe the binding across models, with supporting confidence intervals.

A skilled live-commerce host is not merely a narrator, but a sales agent who converts viewer curiosity into purchase intent through expert product knowledge, emotionally intelligent response tactics, and entertainment that serves as a vehicle for product exposure. Yet no existing AI system replicates this: conversational recommenders treat recommendation as a terminal act, while general-purpose LLMs hallucinate product claims and default to generic promotional templates that fail to engage or persuade. We present VerbalValue, a sales-conversion-oriented virtual host that turns exceptional verbal ability into real commercial value, built on three contributions. First, we construct a domain knowledge base of product specifications and a curated sales terminology lexicon that anchor product-related responses in verified expertise. Second, we collect and annotate 1,475 live-commerce interactions spanning diverse viewer intents. Third, we fine-tune a large language model on this data to deliver empathetic, commercially oriented responses, adapting to viewer intent through empathetic amplification, evidence-backed rebuttal, and humor-mediated deflection. Experiments against GPT-5.4, Claude Sonnet 4.6, Gemini 3.1 Pro, and other baselines demonstrate gains of 23% on informativeness and 18% on factual correctness, with consistent advantages in tactfulness and viewer engagement.

Generative engines such as ChatGPT, Gemini, and Perplexity answer buyer questions directly and name a shortlist of brands inside the answer. Studying how brands enter or fail to enter that shortlist requires demand-side data: what buyers in a category ask, what information they need, and which sources they trust. Existing large persona corpora are built for training-data diversity and carry neither a staged search-intent label nor a preferred-sources field, so they cannot be joined to supply-side recommendation measurements. We built and validated PersonaGen-1M, a corpus of 1,031,732 synthetic buyer personas spanning 511 industry labels and 4 market contexts, carrying 19,416,821 structured behavioral attributes, 5,160,046 of them search queries. Each persona carries a single primary_intent label covering its query set (78.3% informational, 17.4% commercial, 4.3% transactional) and a preferred_sources field naming the source types that buyer would trust. The corpus was built from roughly 40 million raw persona descriptions drawn from four public datasets through GPU-accelerated MinHash LSH plus semantic deduplication, then enriched to a fixed schema. The intent field selects the commercial-evaluation personas whose queries drive recommendation, and the preferred_sources field pairs against citation-provenance data; that join is the primary intended use, and its controlled empirical estimate is future work. Among million-scale persona corpora surveyed in August 2026, one other carries a source-preference attribute, as a six-value media-channel enum; PersonaGen-1M pairs named per-persona source lists with a staged commercial search-intent label and an attached query set. The full corpus is shared on request for non-commercial research; a stratified subset is published openly so the protocol, the schema and the validation can be inspected and reused without asking us.