Long-term memory is increasingly important for conversational agents, yet existing benchmarks primarily measure memory through pointwise factual recall: whether a system can recover isolated facts or event-level details from prior interactions. Real-world memory use, however, often requires a more demanding capability: integrating distributed, implicit, and noisy evidence across extended interaction histories into coherent, task-oriented outputs. We call this capability memory utilization. Here, we introduce UtilMem, a diagnostic benchmark comprising 1,717 instances across five domains, designed to evaluate four underexplored aspects of memory utilization: reasoning over dense histories, identifying implicitly relevant memories, synthesizing distributed evidence into summaries, analyses, or plans, and resisting interference from semantically similar distractors. Evaluating a diverse set of retrieval-based and memory-augmented systems, we find that strong performance on conventional factual-memory benchmarks does not reliably translate into effective memory utilization. Moreover, retrieval alone is insufficient: even when relevant evidence is successfully recovered, systems frequently fail to integrate information across sessions or to distinguish useful evidence from plausible distractors. These findings expose a substantial gap between accessing stored information and using it effectively, and suggest that progress in long-term conversational memory will require architectures that explicitly support evidence integration and robustness to retrieval interference. Code is available at https://github.com/peijunallin/UtilMem.
LLM agents increasingly maintain long-term memory of user facts across sessions. Yet such memory is usually evaluated by aggregating accuracy over question rows or episodes. Because this approach scores question rows independently, even when several questions probe the same fact, it cannot show how that fact behaves as conditions change. We introduce MemTrace, a benchmark whose unit of measurement is the knowledge point: a single typed fact about the user, rather than an individual question. MemTrace probes each fact along three controlled dimensions: memory age, defined by how many sessions ago the fact appeared in the history; question type, covering current state, earlier state, and trajectory of change; and evidence condition, covering present, missing, and contradicted-by-false-premise settings. Evaluating 13 memory-system configurations across four paradigms, we find that similar pooled accuracy hides different failures: recovering a fact's current and earlier states does not imply tracking how it changed, and safe abstention does not imply correcting a false premise. The dominant bottleneck is evidence use, not retrieval: when systems fail, the evidence was retrievable 10 times more often than it was missing. These results suggest that improving long-term memory requires better use of reachable evidence, not simply more storage or retrieval.
Efficient long-term conversational memory requires retrieving sufficient evidence without indiscriminately expanding the context presented to the language model. This is challenging because relevant evidence may be distributed across multiple sessions, while compression may discard details needed for answering. Different queries therefore require different forms of memory access. To capture these demands, we formulate memory access along two dimensions: discovery breadth, which controls how broadly evidence is searched, and reading fidelity, which controls whether evidence is read in compact form or recovered from the original conversation. Based on this formulation, we introduce JustMem, which stores conversation history as compact atomic memories and adapts memory access along these two dimensions to each query. Specifically, LOOKUP handles local evidence, COMPOSE broadens discovery for distributed evidence, and REPLAY increases reading fidelity for fidelity-sensitive evidence. On LoCoMo and LongMemEval-S, JustMem achieves the highest mean accuracy and retrieval recall among the compared memory systems while using substantially fewer generative-model tokens for memory construction and inference.
Long-term conversational memory requires retrieving evidence scattered across multiple sessions, yet single-pass retrieval fails on temporal and multi-hop questions. Existing iterative methods refine queries via generated content or document-level signals, but none explicitly diagnoses the evidence gap, namely what is missing from the accumulated retrieval set, leaving query refinement untargeted. We present EviMem, combining IRIS (Iterative Retrieval via Insufficiency Signals), a closed-loop framework that detects evidence gaps through sufficiency evaluation, diagnoses what is missing, and drives targeted query refinement, with LaceMem (Layered Architecture for Conversational Evidence Memory), a coarse-to-fine memory hierarchy supporting fine-grained gap diagnosis. On LoCoMo, EviMem improves Judge Accuracy over MIRIX on temporal (73.3% to 81.6%) and multi-hop (65.9% to 85.2%) questions at 4.5x lower latency. Code: https://github.com/AIGeeksGroup/EviMem.