AIM: A Privacy-Aware Interoperable Memory Framework for Multi-Agent Multi-User LLM Systems

Large Language Model (LLM) agents increasingly serve as personal assistants and workplace collaborators, where their utility depends on memory systems that extract, retrieve, and apply information across long-running conversations. However, both existing memory systems and benchmarks are built around the dyadic, single-user setup, even though real deployments routinely span groups and channels with multiple users interacting with the agent and with each other. This mismatch leaves three properties of group memory unmeasured: (i) group dynamics that go beyond concatenated one-on-one chats, (ii) speaker-grounded belief tracking, where the per-user memory modeling is needed, and (iii) audience-adapted language, where Theory-of-Mind shifts produce role-specific vocabulary. We introduce GroupMemBench, a benchmark that exposes all three. A graph-grounded synthesis pipeline produces multi-party conversations with controllable reply structure and conditions each message on per-user personas and target audiences. An adversarial query pipeline then binds every question to a specific asker across six categories, spanning multi-hop reasoning, knowledge update, term ambiguity, user-implicit reasoning, temporal reasoning, and abstention, and iteratively searches challenging, realistic queries that reflect comprehensive memory capability. Benchmarking leading memory systems exposes a sharp collapse: the strongest one reaches only 46.0% average accuracy, with knowledge update at 27.1% and term ambiguity at 37.7%, while a simple BM25 baseline matches or exceeds most agent memory systems. This indicates current memory ingestion erases the structural and lexical features group memory depends on, leaving multi-user memory far from solved.

Personalized memory helps LLM agents deliver stable, tailored assistance by storing and reusing user-specific data across interactions. In multi-user scenarios, however, retrieval must consider not only semantic similarity but also whether the current requester matches the identity associated with the stored memory. We propose Bio-Memory, a biometric-aware memory architecture that conditions memory retrieval on both semantic similarity and biometric matching. Built on top of A-Mem, Bio-Memory augments each atomic memory note with a biometric embedding and uses biometric matching to form the retrieval candidate pool before semantic ranking. We evaluate Bio-Memory on LoCoMo in a 10-user shared-agent setting over 7 face benchmarks and 10 palmprint protocols. Across datasets, Bio-Memory consistently separates owner and non-owner queries. Under face-based personalization, the largest average gap reaches 27.29% / 21.15% in F1 / BLEU-1 on CALFW; under palmprint-based personalization, the corresponding gap is 25.75% / 19.22% on MS_Blue. These results support biometrics as a practical control signal for personalized memory retrieval in shared environments.

Existing large language model (LLM) based memory systems apply universal, static policies that overlook a fundamental reality: the contexts that are worth storing in memory are different across users. This misalignment wastes limited memory budget on transient interactions while failing to preserve critical context for long horizon tasks. To address this gap, we investigate an underexplored question: can LLM based memory systems learn personalized memory policies? We introduce PerMemBench, the first benchmark for evaluating personalized memory systems, featuring multi year, multi domain interaction histories across diverse user personas. We further present the first empirical study of memory personalization, proposing session level storage gating, a lightweight framework that selectively bypasses memory operations for transient sessions. Our study confirms that personalization yields substantial retention gains under perfect gating, yet reveals that accurate gating remains an open and critical challenge.