Understanding Engagement and Intrusiveness in Assistive Human-Robot Interaction Using Individual Traits

Designing effective Human-Robot Interaction in task-oriented settings requires carefully balancing user engagement with socially acceptable levels of robot intrusiveness. In this paper, we examine how different robot intervention strategies shape user experience, interaction dynamics, perceived intrusiveness, and sense of support. We compare two approaches: a continuous engagement-seeking robot strategy, and a context-aware strategy that selectively intervenes based on the user's state and task context. Both approaches rely on multimodal behavioral cues, including body orientation and attentional signals, to guide robot actions. We evaluate these strategies in a user study with 32 participants performing a task in a simulated hospital environment. Our findings show that higher interaction frequency does not necessarily lead to better engagement. Instead, we observe a systematic trade-off between perceived support and intrusiveness, influenced by factors such as physical proximity and user effort. These results provide empirical evidence that effective engagement in HRI depends on adaptive, context-sensitive intervention policies.

Human-robot interaction (HRI) evaluation relies almost exclusively on human-completed questionnaires, leaving the robot's perspective unexamined. We propose an inverted evaluation, in which LLM-powered robots complete the same standardized instruments from their own perspective, and test whether these ratings agree with human ground truth. In Study1, five LLMs completed HRI-CUES, Godspeed, and RoSAS questionnaires for 25interactions ($N = 1{,}522$ evaluations) from the HRI-CUES dataset. LLMs achieved moderate-to-strong agreement on engagement dimensions (satisfaction $r$ up to $.65$ and enjoyment $r$ up to $.72$) with excellent test-retest reliability (ICC $\geq .82$), but systematically inverted the comfort/strangeness dimension ($r = -.44$ to $-.67$, all $p < .05$), conflating engagement with comfort. In Study2, a Nao robot running ClaudeSonnet~4.5 replicated these patterns in live interactions ($N = 4$), including real-time turn-by-turn assessment. The strangeness failure persisted across five models, synthetic controls, and embodied deployment for two participants. We argue that current LLM-based robots lack access to the internal affective states needed to assess constructs like strangeness, and that inverted evaluation requires supplementary modalities (e.g., physiological signals, gaze, proxemics) to move beyond behavioral proxies. These findings establish boundary conditions for using LLMs as interaction evaluators in HRI.

Ensuring that robot navigation is safe and socially acceptable is crucial for comfortable human-robot interaction in shared environments. However, existing validation methods often rely on a bird's-eye (allocentric) perspective, which fails to capture the subjective first-person experience of pedestrians encountering robots in the real world. In this paper, we address the perceptual gap between allocentric validation and egocentric experience by investigating how different perspectives affect the perceived sociability and disturbance of robot trajectories. Our approach uses an immersive VR environment to evaluate identical robot trajectories across allocentric, egocentric-proximal, and egocentric-distal viewpoints in a user study. We perform this analysis for trajectories generated from two different navigation policies to understand if the observed differences are unique to a single type of trajectory or more generalizable. We further examine whether augmenting a trajectory with a head-nod gesture can bridge the perceptual gap and improve human comfort. Our experiments suggest that trajectories rated as sociable from an allocentric view may be perceived as significantly more disturbing when experienced from a first-person perspective in close proximity. Our results also demonstrate that while passing distance affects perceived disturbance, communicative social signaling, such as a head-nod, can effectively enhance the perceived sociability of the robot's behavior.