Agents as Software: A Programming Languages Agenda for Agent Reliability

AI coding agents are commonly evaluated as models but deployed as systems. Their reliability depends not only on model capability, but on the harness, execution state, retrieval, memory and state management, permissions, review interfaces, and resource allocation. This monograph examines those boundaries and develops a framework for evaluating and operating coding agents reliably. It synthesizes 164 scholarly works, 100 practitioner records, 29 benchmark records, and 17 author-system case records through a structured multivocal review, targeted update audits, software-engineering coverage analysis, and distributed-systems evidence synthesis. Across this evidence, many apparent model failures originate elsewhere in the system, while improvements at one layer often fail to propagate to end-to-end outcomes. Evaluation and operation are treated as a dependency chain in which weaknesses in task construction, execution environments, retrieval, state management, verification, or observability can invalidate downstream conclusions. The monograph contributes a versioned catalog of 206 reliability records: 193 gated practices, including 56 developed in depth, plus 13 research leads; an evidence ledger; a framework for dependency and repair asymmetry across the agent lifecycle; measurements and failure cases from operated agent systems; runnable evaluation and reliability protocols; and five reusable agent skills with evidence maps. Together, these provide a system-level methodology for distinguishing model capability from infrastructure effects, designing defensible evaluations, and building systems that recover safely when components fail. The review is structured rather than exhaustive, evidence strength varies by topic, and results depend on workload and configuration. The methods record which search lanes were executed, which remain unexecuted, and limits on evidence-grading claims.

AI agents are increasingly embedded in real software systems, where they execute multi-step workflows through multi-turn dialogue, tool invocations, and intermediate decisions. These long execution histories, called agentic traces, make validation difficult. Outcome-only benchmarks can miss critical procedural failures, such as incorrect workflow routing, unsafe tool usage, or violations of prompt-specified rules. This paper presents AgentPex, an AI-powered tool designed to systematically evaluate agentic traces. AgentPex extracts behavioral rules from agent prompts and system instructions, then uses these specifications to automatically evaluate traces for compliance. We evaluate AgentPex on 424 traces from $τ^2$-bench across models in telecom, retail, and airline customer service. Our results show that AgentPex distinguishes agent behavior across models and surfaces specification violations that are not captured by outcome-only scoring. It also provides fine-grained analysis by domain and metric, enabling developers to understand agent strengths and weaknesses at scale. The source code of AgentPex is available at https://github.com/microsoft/agentpex.

Computer-use agents have rapidly improved on real-world tasks such as web navigation, desktop automation, and software interaction, in some cases surpassing human performance. Yet even when the task and model are unchanged, an agent that succeeds once may fail on a repeated execution of the same task. This raises a fundamental question: if an agent can succeed at a task once, what prevents it from doing so reliably? In this work, we study the sources of unreliability in computer-use agents through three factors: stochasticity during execution, ambiguity in task specification, and variability in agent behavior. We analyze these factors on OSWorld using repeated executions of the same task together with paired statistical tests that capture task-level changes across settings. Our analysis shows that reliability depends on both how tasks are specified and how agent behavior varies across executions. These findings suggest the need to evaluate agents under repeated execution, to allow agents to resolve task ambiguity through interaction, and to favor strategies that remain stable across runs.