Evolving Support Priorities in Empathetic Reinforcement Learning

Large language models have demonstrated conversational capabilities, yet empathetic competence remains challenging. Empathetic support is inherently multi-turn and path-dependent: users disclose concerns gradually, emotions evolve over time, and early responses shape trust and receptivity. Reinforcement learning with verifiable emotion rewards provides scalable supervision for long-horizon interactions. However, existing methods evolve the dialogue policy while keeping its training interaction distribution fixed, creating a mismatch between policy competence and training experience. We introduce a dual-loop self-evolution framework driven by verifiable emotion feedback. With the user simulator and verifier frozen, the inner loop optimizes the multi-turn policy using continuous emotion rewards, while the outer loop uses the same outcomes to estimate policy-relative interaction utility and adapt experience. To obtain estimates from sparse, stochastic rollouts, the framework holds the scenario and interaction state constant within each group and prioritizes conditions whose group pass rates lie near the policy's competence boundary. A hierarchical controller shares evidence across support intents, while uncertainty-guided exploration and uniform rehearsal prevent premature exclusion. The resulting distribution generates trajectories, closing both loops without increasing the rollout budget. On SAGE, our framework raises Qwen3-8B Overall from 53.87 to 79.24 and outperforms protocol-matched uniform emotion-reward reinforcement learning by 7.23 points.

Reinforcement learning from verifiable emotion rewards RLVER has produced language models with strong empathetic performance, evaluated on benchmarks that assume cooperative, honest users. Yet real emotional interactions systematically violate this assumption: users gaslight, escalate, and pressure AI systems for unconditional validation, dynamics that cooperative benchmarks cannot surface. We construct the Adversarial Empathy Benchmark AEB and introduce the Emotional Consistency Score ECS to evaluate empathetic robustness under adversarial conditions. AEB comprises six psychologically grounded adversarial trajectory types with discriminative reward structures that penalize formulaic responses; ECS formally disentangles a model's capacity to track user emotional states from its capacity to improve them. In a controlled experiment across eight scenario-matched conditions (think and no-think conditions on 2 RLVER models, and 2 base models (Qwen 1.5B and 7B) with 480 adversarial dialogues), RLVER-PPO-Think substantially outperforms the same-scale untuned baseline (0.963 vs. 0.761, $p<0.001, r=0.688$), with zero dialogue collapses and 47% higher hidden-intention detection. However, ECS remains nearly flat and is not significantly different for RLVER-PPO-Think versus Base-7B-Think ($p=0.650$): RL training improves emotional responsiveness without measurable gains in observable state tracking. We interpret the ECS--FS (Final Score) gap as a behavioral/legibility dissociation inside this simulator family, not as evidence about internal understanding or clinical readiness.

As Large Language Models (LLMs) are increasingly deployed in long-term interactions with users, empathy has become an increasingly important capability. However, existing research overlooks the influence of users' personality traits on empathetic strategies during long-term interactions. To address this gap, we introduce the task of personalized empathy, which focuses on adapting empathetic strategies according to users' personalized characteristics derived from history. To study and enhance this capability, we construct PersonaEmp, a personalized empathy dataset built from long-term user-AI interactions, featuring rich user histories, persona information, and empathy-seeking queries. We further propose PereGRM, a reward modeling framework that combines the empathy evaluation structure with dynamic evaluation criteria generation for fine-grained reward modeling. Experimental results across different settings and multiple judge models show that PereGRM consistently achieves the strongest performance improvements, indicating its effectiveness for enhancing personalized empathetic capabilities.