Wiki-Talkie: Multilingual Benchmarking of Persona-Based Agents on Real-World Discussions

Large Language Model (LLM) agents are increasingly deployed in settings where they interact with diverse users, including those who are unclear, impatient, or reluctant to share information. However, collecting real interaction data at scale remains expensive. The field has turned to LLM-based \emph{user simulators} as stand-ins, but these simulators inherit the behavior of their underlying models: cooperative and homogeneous. As a result, agents that appear strong in simulation often fail in real human interactions. To narrow this gap, we introduce Persona Policies (PPol), a plug-and-play control layer that induces realistic behavioral variation in user simulators while preserving original task goals. Rather than hand-crafting personas, we employ an evolutionary coding agent to discover persona generation programs optimized for human-likeness and behavioral coverage over real user conversations. The evolved program generates diverse, human-like personas for any task in the domain. Across 4 benchmarks--including $τ^2$-bench Retail and Airline, ColBench, and WildChat--evolved PPol yield 28-72% absolute gains in fitness score over the baseline simulator. In blinded evaluations, annotators judged PPol users as 'human' 80.4% of the time, nearly 2x more than the baseline simulators. Training agents with PPol also improves real-world performance: our user study with live human-agent interactions showed that fine-tuning with our method boosted task success by +23% over default baselines. PPol thus offers a novel approach to strengthen simulator-based evaluation and training without changing underlying tasks.

Despite the growing use of LLM-powered agents to solve multi-step tasks in complex environments, existing benchmarks rarely test state preservation, performance across languages, and application to realistic, grounded scenarios. To address these concerns, we present WorldBench: a comprehensive, multilingual benchmark of genuine, persona-grounded everyday workflows, where agents can act in a sandbox via structured actions. WorldBench comprises 1,600 tasks across seven languages and eight cultures, filtered and refined through feedback from human annotators with language- and culture-specific expertise. For evaluation, we extend metrics from previous works and introduce Constrained Task Success (CTS), which combines natural language instructions and testbeds to score task completion, minimal modification, and other complementary metrics through deterministic and LLM-as-a-Judge evaluations. Our experiments show that frontier models reach only 49.2% CTS, with all models demonstrating large gaps between correctness and environment preservation. We thereby show that current agents remain brittle in multilingual, agentic scenarios, especially for long-horizon tasks and under state-preservation constraints

Large language models (LLMs) increasingly serve as interactive social agents, yet their ability to maintain coherent and authentic persona-level role-playing remains limited, particularly in realistic social scenarios. Existing research predominantly focuses on character-level settings and relies on static evaluation formats, failing to capture the complexity of everyday social interactions. In this work, we present PersonaArena, a dynamic simulation framework for evaluating and improving persona-level role-playing in LLMs. PersonaArena leverages a large, filtered corpus of user-generated social content to construct a nuanced persona bank, and elicits multi-turn, context-rich interactions within simulated social environments. Our framework features a multi-agent debating judge for holistic and unbiased assessment. Through extensive experiments, we demonstrate that PersonaArena enables rigorous evaluation and enhancement of LLMs' role-playing capabilities, advancing the development of more authentic and socially adept AI agents.