Tool-calling agents have become central to enterprise AI, yet training and evaluating them at scale remains severely constrained due to business and legal restrictions on enterprise systems, data, and database schemas. Tabular data synthesis offers a natural alternative, but its effectiveness is fundamentally limited by structural validity and schema availability, while procedure-based approaches yield the opposite weakness, typically lacking distributional fidelity without per-domain authoring. We introduce Synthesis Through Simulation (STS), a schema--free data synthesis paradigm in which an LLM agent generates data by executing operations against policy-enforcing APIs within simulated enterprise environments. Because data is generated through the same environment that defines what is valid, STS guarantees structural validity by construction while decoupling validity enforcement from distribution modeling, allowing each to be addressed independently. The Generalist Populator (GP), STS's domain-agnostic agent, addresses the remaining challenges of distributional fidelity and synthesis scalability: GP achieves 0.88 average marginal fidelity and 100% constraint satisfaction across all ten environments without access to DB schemas, while statistical synthesizers are inapplicable to seven due to necessary seed data requirements, and schema-privileged agents fail 82% of trajectories on airline environment's tightly coupled workflows due to brittle task composition. We open-source the full framework, all ten environments, and generated datasets at https://github.com/SAP/synthesis-through-simulation.
Training agents that generalize to unseen, stateful environments requires a massive dataset of state-changing trajectories covering a vast and diverse set of APIs. However, scaling this broad supervision is severely bottlenecked by the immense effort required to implement and populate fully-executable environments across a broad spectrum of domains. To bypass this barrier, we introduce a data generation pipeline that decouples data synthesis from environment construction by leveraging LLMs as digital world models. Starting from only a list of broad domain names, our automated pipeline synthesizes diverse APIs and tasks. To produce trajectories, a teacher agent iteratively solves these tasks while an LLM simulator dynamically tracks state and provides coherent API responses on-the-fly. Finally, an automated judge filters the trajectories for quality. Fine-tuning on our broad synthetic dataset yields significant performance gains on AppWorld and OfficeBench, two challenging stateful benchmarks featuring environments completely unseen during training. These results establish our LLM world model-based synthesis approach as a highly scalable path for training generalizable, stateful API-calling agents.
Enterprise settings provide a challenging environment for question-answering agents, which often rely on Retrieval-Augmented Generation, Deep Research (DR), and related techniques. Much of this challenge comes from the complexity of enterprise data: information is often spread across evolving and potentially conflict- ing emails, chat messages, documents, and other artifacts. Existing benchmarks typically have limited real-world complexity, short-form responses, and unnatural queries, so they often fail to capture the challenges of enterprise settings. In this work, we introduce an automated pipeline for generating synthetic datasets of emails reflecting realistic workplace scenarios, along with long- and short-form questions and gold answers grounded in the data. Our method simulates long-running enterprise projects spanning several months and involving up to 25 interacting employees across multiple roles. The data emphasizes ambiguity, distributed information, and naturally occurring queries. To validate the pipeline, we evaluate few standard agentic baselines on our datasets using the latest frontier models. We find that aggregate scores averaged over all queries remain below 80% for each dataset, indicating significant room for improvement. These findings suggest that more work remains to be done for enterprise deployment and underscore the importance of realistic, high-complexity evaluation data for developing stronger real-world enterprise DR systems.
LLM agents for enterprise systems of record cannot be evaluated on customer production data, and no existing substitute provides ground truth. We present the Era by Eon Benchmark for evaluating LLM agents that use enterprise tools. The benchmark is built around a complete fictional company. It includes product simulators, company-specific internal databases, benchmark questions, and computed answer keys. Industry, company size, business model, application portfolio, and a seed define each company. One seeded entity graph supplies shared company data to simulators of Salesforce, Zendesk, Slack, Gong, and other products. A questionconditioned generator creates the schemas and records for internal databases. It takes shared entities, keys, and values from the same graph before generating database-specific facts. Both mechanisms therefore describe one consistent enterprise estate. Every expected answer is computed from the final records, so grading is exact. Design and answer-key checks validate the internal databases. A realism scorecard and adversarial detector validate the entity graph. Across 23 generated companies, the mean realism score rose from 61.8 to 97.0, with zero records flagged as synthetic. In the reported simulator-track comparison, nine models answered the same 33 questions three times each. Accuracy estimates ranged from 42.4% to 76.8%, and three of 36 pairwise differences remained supported after correction.
Benjamin Gruenbaum, Doron Porat, Assaf Natanzon +3