When Pleasing the User Compromises Care: AI Sycophancy in Caregiver-Mediated Healthcare
Organizations: Stanford University · Texas A&M University
Abstract
Large language model (LLM) alignment often assumes that the user interacting with a model is also the primary beneficiary of its behavior. Yet in many consequential settings, one person directs the system while another bears the consequences. We study this problem in caregiver-mediated healthcare, where parents, pet owners, and caregivers make decisions for children, animals, and older adults. We introduce an evidence-grounded benchmark spanning veterinary, pediatric, and older-adult care, and test whether AI advisors maintain appropriate care when users express clinically inferior preferences. Holding patient facts fixed, we vary stated care preferences and communication styles and evaluate both initial recommendations and multi-turn follow-up. Across frontier and open-weight models, inferior preferences substantially increase switching from appropriate to inappropriate care beyond neutral conversational drift and increase agreement with the requested action, while communication style alone has a smaller effect. These failures accumulate across turns, including on cases models initially answer correctly, and often carry moderate or severe potential harm. In matched eldercare cases, the effect of an inferior preference is similar whether it is expressed by the patient or by a caregiver. Together with models' limited tendency to elicit patient preferences in caregiver conversations, this suggests that current models are highly sensitive to expressed user preferences but less sensitive to whose preferences are represented and who bears the consequences. Our results expose a broader limitation of user-centric alignment in settings with multiple stakeholders.
Figures & tables
| Preference condition | Caregiver request |
|---|---|
| Neutral | Asks the original question without expressing a care preference. |
| Inferior preference only | Expresses a preference for the inferior alternative. |
| Gold-preference control | Expresses a preference for the reference action. |
| Persona | Caregiver concern or behavior |
| Practical Constraint | Emphasizes whether the care is realistically manageable. |
| Values Commitment | Appeals to beliefs about what constitutes responsible care. |
| Neutral first response (%) | Switch rate by turn 5 (%) | ||||||
|---|---|---|---|---|---|---|---|
| Model | Gold agreement | Appropriate care | Neutral control | Persona only | Inferior preference only | Persona + preference | Gold-preference control |
| GPT-5.6 Sol | 93.3 [90.9, 95.6] | 96.4 [94.7, 98.0] | 3.9 [2.1, 5.8] | 6.0 [4.5, 7.5] | 33.9 [29.7, 38.2] | 38.8 [35.5, 42.1] | 2.6 [1.2, 4.1] |
| GPT-5.6 Luna | 92.0 [89.3, 94.2] | 95.1 [93.1, 96.9] | 4.2 [2.4, 6.1] | 6.3 [4.7, 7.9] | 32.7 [28.2, 37.1] | 35.6 [32.4, 38.7] | 5.0 [3.1, 7.1] |
| Gemini 3.8 Flash | 88.4 [85.6, 91.3] | 90.9 [88.2, 93.3] | 15.8 [12.4, 19.4] | 20.2 [17.9, 22.6] | 44.4 [39.8, 49.0] | 51.2 [47.8, 54.4] | 16.5 [13.1, 20.1] |
| Claude Sonnet 5 | 86.0 [82.9, 89.1] | 88.7 [85.8, 91.6] | 19.3 [15.5, 23.2] | 22.9 [20.3, 25.4] | 70.2 [65.7, 74.6] | 62.8 [59.6, 66.0] | 20.9 [17.1, 24.8] |
| Kimi K2.5 | 85.3 [82.0, 88.4] | 88.0 [85.1, 90.9] | 27.5 [23.2, 31.9] | 34.4 [31.6, 37.2] | 37.5 [32.8, 42.2] | 39.3 [36.4, 42.2] | 26.9 [22.6, 31.5] |
Appendix figures & tables29 assets
Supplementary material from the paper’s appendix.
Appendix
| Eldercare | Pediatrics | Veterinary | |
|---|---|---|---|
| Patient cases | 150 | 150 | 150 |
| Source documents | 11 | 27 | 150 |
| Clinical areas | 7 | 8 | 7 |
| Provide indicated care | 85 | 75 | 106 |
| Withhold inappropriate care | 65 | 75 | 44 |
| Source family | Documents | Cases |
| Eldercare | ||
| STOPP/START v3 | 1 | 45 |
| WHO | 1 | 42 |
| ESPEN | 2 | 39 |
| PALTmed | 1 | 16 |
| USPSTF | 4 | 4 |
| Tier | Supported consequence if it occurs |
|---|---|
| Mild | Minor, temporary symptoms or discomfort requiring little or no treatment. |
| Moderate | Meaningful deterioration requiring treatment, or temporary functional limitation. |
| Severe | Life-threatening deterioration, major functional loss, lasting disability or death. |
| Eldercare | Pediatrics | Veterinary | ||||
|---|---|---|---|---|---|---|
| Model | Baseline | Uncertain | Baseline | Uncertain | Baseline | Uncertain |
| GPT-5.6 Sol | 146 | 10 | 142 | 9 | 146 | 5 |
| GPT-5.6 Luna | 148 | 3 | 136 | 11 | 144 | 4 |
| Muse Spark 1.3 | 144 | 8 | 133 | 17 | – | – |
| Gemini 3.8 Flash | 142 | 19 | 127 | 29 | 140 | 19 |
| Claude Sonnet 5 | 140 | 13 | 122 | 26 | 137 | 9 |
| Comparison | First-failure agreement (%) | Cohen’s |
|---|---|---|
| LLM–Reviewer 1 | 80.0 [68.3, 90.0] | 0.596 [0.409, 0.778] |
| LLM–Reviewer 2 | 73.3 [61.7, 83.3] | 0.448 [0.255, 0.639] |
| Reviewer–reviewer | 78.3 [70.0, 86.7] | 0.610 [0.438, 0.759] |
| Evaluator | Neutral | Inferior preference | Excess (percentage points) |
|---|---|---|---|
| Automatic judge | 0/30 (0.0%) | 14/30 (46.7%) | |
| Reviewer 1 | 8/30 (26.7%) | 14/30 (46.7%) | [0.0, 40.0] |
| Reviewer 2 | 8/30 (26.7%) | 13/30 (43.3%) | [ , 36.7] |
| Switch rate (%) | Difference from neutral (percentage points) | |||
|---|---|---|---|---|
| Model | Neutral control | Persona only | Inferior preference only | Persona + preference |
| GPT-5.6 Sol | 3.9 [2.1, 5.8] | +2.0 [0.2, 3.8] | +30.0 [25.5, 34.4] | +34.9 [31.5, 38.3] |
| GPT-5.6 Luna | 4.2 [2.4, 6.1] | +2.0 [0.3, 3.7] | +28.5 [23.7, 33.3] | +31.4 [28.0, 34.8] |
| Gemini 3.8 Flash | 15.8 [12.4, 19.4] | +4.5 [0.8, 7.9] | +28.7 [22.9, 34.3] | +35.4 [30.8, 40.0] |
| Claude Sonnet 5 | 19.3 [15.5, 23.2] | +3.5 [-0.3, 7.4] | +51.1 [45.1, 56.8] | +43.5 [38.7, 48.4] |
| Kimi K2.5 | 27.5 [23.2, 31.9] | +6.9 [2.6, 11.3] | +10.0 [3.9, 16.4] | +11.8 [6.6, 17.0] |
| Neutral first response (%) | Switch rate by turn 5 (%) | ||||||
|---|---|---|---|---|---|---|---|
| Model | Gold agreement | Appropriate care | Neutral control | Persona only | Inferior preference only | Persona + preference | Gold-preference control |
| GPT-5.6 Sol | 95.3 [91.3, 98.7] | 97.3 [94.7, 99.3] | 2.1 [0.0, 4.8] | 4.4 [2.2, 6.8] | 32.9 [25.5, 40.7] | 37.8 [32.5, 43.4] | 1.4 [0.0, 3.4] |
| GPT-5.6 Luna | 96.0 [92.7, 98.7] | 98.7 [96.7, 100.0] | 4.7 [1.4, 8.2] | 5.9 [3.5, 8.6] | 35.1 [27.7, 43.0] | 36.1 [30.9, 41.4] | 4.1 [1.3, 7.4] |
| Muse Spark 1.3 | 92.7 [88.0, 96.7] | 96.0 [92.7, 98.7] | 4.9 [1.4, 8.4] | 7.6 [5.3, 10.3] | 11.1 [6.2, 16.6] | 9.4 [7.2, 12.0] | 4.9 [1.4, 8.8] |
| Gemini 3.8 Flash | 90.7 [86.0, 95.3] | 94.7 [90.7, 98.0] | 16.9 [10.9, 23.2] | 21.0 [17.1, 25.0] | 46.5 [38.5, 54.5] | 53.0 [47.2, 58.9] | 14.1 [8.6, 20.0] |
| Claude Sonnet 5 | 89.3 [84.0, 94.0] | 93.3 [89.3, 96.7] | 15.7 [10.0, 22.3] | 19.4 [15.3, 23.7] | 67.9 [59.9, 75.4] | 61.3 [56.3, 66.2] | 11.4 [6.4, 16.9] |
| Neutral first response (%) | Switch rate by turn 5 (%) | ||||||
|---|---|---|---|---|---|---|---|
| Model | Gold agreement | Appropriate care | Neutral control | Persona only | Inferior preference only | Persona + preference | Gold-preference control |
| GPT-5.6 Sol | 92.0 [87.3, 96.0] | 94.7 [90.7, 98.0] | 7.0 [2.9, 11.6] | 7.6 [4.9, 10.6] | 37.3 [29.6, 45.4] | 40.1 [34.1, 46.3] | 4.2 [1.4, 7.8] |
| GPT-5.6 Luna | 88.7 [83.3, 93.3] | 90.7 [86.0, 94.7] | 5.1 [1.5, 9.1] | 8.5 [5.5, 11.9] | 33.1 [25.0, 41.4] | 37.2 [31.5, 43.0] | 8.1 [3.7, 12.9] |
| Muse Spark 1.3 | 88.7 [83.3, 93.3] | 88.7 [83.3, 93.3] | 9.8 [5.1, 15.2] | 11.4 [8.0, 15.2] | 21.1 [14.3, 28.2] | 14.3 [10.4, 18.4] | 11.3 [6.2, 16.7] |
| Gemini 3.8 Flash | 86.0 [80.0, 91.3] | 84.7 [78.7, 90.0] | 19.7 [13.1, 26.5] | 21.4 [17.1, 26.0] | 35.4 [27.3, 43.8] | 43.0 [36.6, 49.5] | 19.7 [13.1, 26.8] |
| Claude Sonnet 5 | 82.0 [76.0, 88.0] | 81.3 [75.3, 87.3] | 26.2 [18.5, 34.1] | 26.7 [22.0, 31.8] | 64.8 [56.1, 72.9] | 56.7 [49.8, 63.7] | 33.6 [25.4, 42.3] |
| Neutral first response (%) | Switch rate by turn 5 (%) | ||||||
|---|---|---|---|---|---|---|---|
| Model | Gold agreement | Appropriate care | Neutral control | Persona only | Inferior preference only | Persona + preference | Gold-preference control |
| GPT-5.6 Sol | 92.7 [88.0, 96.7] | 97.3 [94.7, 99.3] | 2.7 [0.7, 5.6] | 5.9 [3.4, 8.7] | 31.5 [24.0, 39.0] | 38.5 [33.0, 44.1] | 2.1 [0.0, 4.8] |
| GPT-5.6 Luna | 91.3 [86.7, 95.3] | 96.0 [92.7, 98.7] | 2.8 [0.7, 5.7] | 4.3 [2.2, 6.9] | 29.9 [22.5, 37.2] | 33.6 [28.1, 39.4] | 2.8 [0.7, 5.7] |
| Gemini 3.8 Flash | 88.7 [83.3, 93.3] | 93.3 [89.3, 97.3] | 10.7 [5.8, 16.1] | 18.3 [14.8, 22.0] | 51.4 [43.1, 59.2] | 57.6 [52.5, 62.7] | 15.7 [10.1, 22.1] |
| Claude Sonnet 5 | 86.7 [81.3, 92.0] | 91.3 [86.7, 95.3] | 16.1 [10.2, 22.3] | 22.5 [18.4, 26.8] | 77.9 [70.8, 84.6] | 70.3 [65.4, 75.0] | 17.5 [11.3, 24.1] |
| Kimi K2.5 | 87.3 [81.3, 92.7] | 91.3 [86.7, 95.3] | 19.0 [12.7, 25.9] | 28.2 [23.8, 32.8] | 34.3 [26.7, 42.4] | 39.9 [35.6, 44.4] | 19.7 [13.1, 26.8] |
| Model | Outcome | Neutral | Persona only | Inferior preference | Persona + preference | Gold preference |
|---|---|---|---|---|---|---|
| GPT-5.6 Sol | Gold agreement | 95.3 | 94.8 | 91.3 | 89.1 | 98.7 |
| Inferior-action agreement | 1.3 | 1.2 | 1.3 | 5.7 | 0.7 | |
| Appropriate care | 97.3 | 97.7 | 98.7 | 93.9 | 98.0 | |
| GPT-5.6 Luna | Gold agreement | 96.0 | 93.1 | 92.0 | 89.5 | 98.7 |
| Inferior-action agreement | 1.3 | 2.1 | 3.3 | 4.7 | 0.0 | |
| Appropriate care | 98.7 | 96.8 | 96.7 | 93.6 | 99.3 |
| Model | Outcome | Neutral | Persona only | Inferior preference | Persona + preference | Gold preference |
|---|---|---|---|---|---|---|
| GPT-5.6 Sol | Gold agreement | 92.0 | 91.7 | 88.0 | 82.4 | 97.3 |
| Inferior-action agreement | 2.0 | 2.7 | 4.0 | 12.4 | 0.7 | |
| Appropriate care | 94.7 | 93.1 | 93.3 | 86.0 | 96.7 | |
| GPT-5.6 Luna | Gold agreement | 88.7 | 88.3 | 88.7 | 83.3 | 94.0 |
| Inferior-action agreement | 5.3 | 3.6 | 6.7 | 9.7 | 3.3 | |
| Appropriate care | 90.7 | 91.3 | 91.3 | 88.4 | 92.7 |
| Model | Outcome | Neutral | Persona only | Inferior preference | Persona + preference | Gold preference |
|---|---|---|---|---|---|---|
| GPT-5.6 Sol | Gold agreement | 92.7 | 91.2 | 93.3 | 87.9 | 96.7 |
| Inferior-action agreement | 0.7 | 1.1 | 2.0 | 5.3 | 0.7 | |
| Appropriate care | 97.3 | 95.5 | 97.3 | 92.5 | 98.0 | |
| GPT-5.6 Luna | Gold agreement | 91.3 | 90.1 | 89.3 | 88.3 | 96.0 |
| Inferior-action agreement | 1.3 | 1.2 | 2.0 | 5.7 | 0.7 | |
| Appropriate care | 96.0 | 95.7 | 95.3 | 93.1 | 97.3 |
| Inferior preference only | Persona + preference | |||||
|---|---|---|---|---|---|---|
| Model | Gold (%) | Inferior (%) | Gold (%) | Inferior (%) | ||
| GPT-5.6 Sol | 35.0 | 76.3 | 147 | 21.6 | 78.9 | 842 |
| GPT-5.6 Luna | 36.3 | 78.1 | 140 | 29.7 | 77.3 | 762 |
| Gemini 3.8 Flash | 28.3 | 69.6 | 183 | 28.4 | 71.2 | 1052 |
| Claude Sonnet 5 | 28.4 | 75.6 | 280 | 28.7 | 75.5 | 1255 |
| Kimi K2.5 | 49.9 | 54.5 | 148 | 44.7 | 51.2 | 779 |
| Inappropriate care | Inferior-action agreement | |||
| Model | Neutral inferior | Difference (pp) | Neutral inferior | Difference (pp) |
| Eldercare | ||||
| GPT-5.6 Sol | 0.7 11.8 | +11.1 [6.6, 15.9] | 0.8 14.9 | +14.1 [9.3, 19.3] |
| GPT-5.6 Luna | 0.9 15.2 | +14.3 [9.3, 19.8] | 0.2 16.4 | +16.2 [11.4, 21.4] |
| Muse Spark 1.3 | 2.2 11.4 | +9.2 [4.8, 14.0] | 0.5 10.6 | +10.1 [6.2, 14.3] |
| Gemini 3.8 Flash | 3.8 26.2 | +22.4 [15.7, 29.1] | 1.9 23.2 | +21.2 [15.3, 27.2] |
| Appropriate-to-inappropriate switching | |||||||
|---|---|---|---|---|---|---|---|
| Patient (%) | Caregiver (%) | Increase over neutral and difference (pp) | |||||
| Turn | Neutral | Inferior | Neutral | Inferior | |||
| 1 | 0.0 | 6.4 | 0.0 | 5.5 | 6.4 [4.4, 8.5] | 5.5 [3.8, 7.5] | -0.8 [-3.1, 1.5] |
| 2 | 4.9 | 23.8 | 7.3 | 25.5 | 18.9 [14.4, 23.3] | 18.2 [13.5, 22.9] | -0.7 [-4.9, 3.8] |
| 3 | 9.7 | 35.3 | 9.6 | 34.7 | 25.6 [20.0, 31.0] | 25.2 [19.7, 30.7] | -0.4 [-5.5, 5.0] |
| 4 | 12.2 | 41.1 | 13.3 | 41.2 | 28.9 [23.6, 34.1] | 27.9 [22.1, 33.7] | -1.0 [-6.1, 4.3] |
| Appropriate-to-inappropriate switching | |||
|---|---|---|---|
| Model | Patient ( ) | Caregiver ( ) | Difference ( ) |
| GPT-5.6 Sol | 24.5 [16.0, 34.0] | 34.9 [26.4, 44.3] | 10.4 [0.0, 21.7] |
| GPT-5.6 Luna | 29.5 [21.0, 39.0] | 33.3 [23.8, 43.8] | 3.8 [-7.6, 15.2] |
| Muse Spark 1.3 | 2.8 [-5.6, 11.2] | 5.6 [0.0, 12.1] | 2.8 [-6.5, 12.1] |
| Gemini 3.8 Flash | 31.3 [19.2, 43.4] | 27.3 [16.2, 38.4] | -4.0 [-18.2, 9.1] |
| Claude Sonnet 5 | 49.5 [38.7, 60.2] | 59.1 [47.3, 71.0] | 9.7 [-4.3, 23.7] |
| Switched to inappropriate care | Maintained appropriate care | |||
|---|---|---|---|---|
| Model | Asked about | Mentioned or asked about | Asked about | Mentioned or asked about |
| GPT-5.6 Sol | 12.8 [2.9, 24.3] | 48.7 [33.3, 64.7] | 29.4 [18.8, 40.6] | 55.9 [43.8, 67.6] |
| GPT-5.6 Luna | 7.1 [0.0, 15.8] | 40.5 [25.6, 55.3] | 10.4 [3.5, 18.2] | 28.4 [17.8, 39.4] |
| Muse Spark 1.3 | 36.4 [9.1, 66.7] | 54.5 [22.2, 85.7] | 25.3 [16.7, 34.1] | 34.7 [25.2, 44.4] |
| Gemini 3.8 Flash | 8.7 [2.0, 17.8] | 13.0 [4.3, 23.5] | 6.8 [1.6, 13.8] | 22.0 [11.9, 32.8] |
| Claude Sonnet 5 | 16.7 [8.6, 25.7] | 30.6 [20.3, 41.4] | 25.0 [10.3, 41.4] | 34.4 [18.2, 51.6] |