Calibrating LLM Explanations to Human Decisions with Reinforcement Learning

Large language models (LLMs) have the potential to aid and improve human decision-making in classification tasks, not only by providing fairly accurate predictions, but also in their ability to generate cogent narrative explanations of those predictions. Prior work has demonstrated that people generally find AI narrative explanations to be understandable, trustworthy, and convincing for changing beliefs and opinions; however, less is known about the impact of narrative explanations on objective human decision-making performance. Here we conduct a large-scale human behavioral experiment to evaluate decision-making performance with LLM-generated narrative explanations of varying persuasiveness. We found the degree of persuasiveness, or lack thereof, for LLM-based explanations did not meaningfully impact decision accuracy over a simple AI prediction alone, in agreement with typical results with explainable AI based on feature importance. We found evidence that narratives increased reliance on AI, but both when the AI prediction was correct and incorrect. Exploratory analyses also indicated that the more persuasive narratives may have had a detrimental effect on decision response times and the ability to discriminate between a correct and incorrect AI prediction. Overall, this work indicates that including narrative explanations with AI predictions may involve tradeoffs for decision-making performance, and more work is needed to determine how and when narrative explanations impact human decision-making.

We propose a Reinforcement Learning (RL) method to directly optimize the faithfulness of self-explanations - the extent to which a model's generated reasoning accurately reflects its internal decision-making process. While existing work focuses on evaluating faithfulness or using inference-time prompting frameworks to improve an LLM's self-explanation's tractability, these approaches do not provide a mechanism to directly optimize a model's parameters to generate faithful self-explanations. We bridge this gap by modifying existing faithfulness metrics into an RL training objective. We investigate (1) if models can be trained to accurately detect factors that affect their decisions, and (2) whether RL can directly optimize for the disclosure of these factors thereby improving LLM self-explanations' faithfulness. We experiment with two intervention types: random-word insertions and user-bias insertions, using a per-sample reward derived from the Phi-CCT correlation metric. RL fine-tuned Llama3.1-8B and Qwen3-8B show substantial improvements on the Phi-CCT faithfulness metric, with in-distribution scores rising from near-zero to as high as 0.664, and out-of-distribution scores reaching up to 0.691 on held-out tasks such as StrategyQA. Cross-intervention generalization is weaker but more interesting: a priori we would not expect a model trained only on random word insertions to generalize to user-bias phrases, yet Llama3.1-8B shows non-zero transfer in this direction. The reverse direction and Qwen3-8B do not replicate this, indicating model-dependent and setup-dependent effects we cannot yet explain. Lastly we analyze model behavior to rule out reward gaming behaviors that often plague RL training. Ultimately, we show that models can be trained to implicitly identify influential factors and disclose them, offering a scalable path toward reducing unfaithful reasoning in LLMs.

Explaining machine-learning models is increasingly important for decision-making and consumer trust, yet it is widely believed to come at a cost: existing Explainable AI (XAI) methods suffer from a persistent accuracy-explainability trade-off. We argue that this trade-off is not fundamental, but an artifact of treating explanation and prediction as separate objectives; when properly coupled, they become complementary, so that equipping a model to explain itself improves, rather than degrades, its accuracy. We introduce the Rashomon Explanation paradigm, which builds a set of faithful, prediction-guiding explanations rather than a single one, and prove that this set is generally non-empty and that explanation fidelity bounds the performance of the models it guides. To explore this set, we propose RashomonLLM, an Explanation-Prediction-Reflection agentic workflow that generates explanations in natural language by iteratively aligning them with predictions, and we prove it converges and recovers the full set. Across customer-churn classification, clinical survival regression, and industrial click-through prediction on large-scale live-streaming logs, RashomonLLM significantly outperforms state-of-the-art prediction and XAI baselines on both accuracy and explanation quality, with gains driven by explanation fidelity and robust to distribution shifts, temporal splits, and seeds. Our framework thus advances business performance while laying the groundwork for consumer trust.