What Does Disagreement Mean? A Semantic Identifiability Frontier for Pairwise Preference Learning

Local pairwise comparisons are a standard tool for learning how people want decision rules to work, e.g., in participatory design or alignment. However, their use builds in two strong assumptions: that local comparisons are sufficient evidence about how a person wants an automated decision rule to behave, and that people can always answer those comparisons decisively. We investigate how these assumptions may be compromised under internal pluralism: the idea that an individual evaluates decision rules according to multiple authoritative priorities about how the rule should behave. We provide a formal model of such pluralistic preferences over decision rules, which then lets us identify two distinct failures of forced local pairwise comparison data. First, priorities such as proportionality, egalitarianism, and equal treatment are inherently global: what they imply in one case can depend on what happens elsewhere, so local comparisons may fail to capture them. Second, even when priorities are representable locally, tension between strongly-held priorities can generate internal conflict, producing potentially costly behavioral distortions when comparisons are forced. We then use our model to investigate the alternative -- allowing people to report indecision -- and our findings suggest that doing so can considerably reduce the number of queries needed to learn preferences accurately. We conclude by describing how our model points toward preference-learning methods that elicit these priorities directly, yielding more faithful and interpretable accounts of what people value.

Language models are frequently employed in settings where they are asked to make value judgments and choices. These observed choices often exhibit intransitivity: A model may prefer item $A$ to $B$ and $B$ to $C$, while also preferring $C$ to $A$. Existing work that models LLM preferences treats such inconsistencies as sampling noise around a single latent ordering. We instead propose that intransitivity reflects the aggregation of multiple latent, internally consistent orderings. We first show that observed inconsistencies cannot be explained by a single ordering under any monotone link function. We then introduce a noise-augmented mixture Bradley-Terry (MBT) model that infers latent preference components from repeated pairwise comparisons. Across seven models and four tasks, a mixture of orderings often explains structural inconsistencies better than single-utility models. We find that aggregate preferences often hide underlying preference heterogeneity. A case study on Moral Machine dilemmas shows that models which disagree on aggregate orderings can still share latent components. Together, these results suggest that LLMs reflect plural preferences. Alignment and evaluation pipelines that treat LLM preferences as a single function, therefore, risk averaging over coherent orderings that different users may endorse differently.

Learning from human feedback has become a central paradigm for training modern AI systems, where models of human utility are used as reward models in policy learning. Existing methods typically assume a universal utility function shared across a population and treat disagreement between annotators as stochastic variation. While suitable for objective tasks, this assumption breaks down in subjective domains where preferences vary systematically across individuals. We study the problem of subjective preference learning, in which observed choices arise from heterogeneous but internally consistent utility functions. Drawing upon rational choice theory, RCT \parencite{tversky1981framing}, we introduce individuated utility functions conditioned on both the individual and their decision context, and propose a novel multi-stage architecture for estimating them from multi-modal data. We evaluate our framework on a newly collected dataset of more than $575{,}000$ pairwise aesthetic judgments from $2{,}398$ participants comparing automotive wheel designs. Our experiments show that individuated utility models substantially outperform universal utility models including foundation model baselines. Our results demonstrate that disagreement reflects meaningful preference heterogeneity rather than annotation noise. More broadly, our findings highlight the importance of collecting annotator attributes and learning individuated utility functions, enabling reward models that explicitly account for whose preferences they represent and faithfully capture human decision diversity.