Following Delegation Traces to Study Human Oversight in Interaction with Multimodal AI

AI systems are fallible, and humans can make mistakes in deciding whether to trust AI over their own judgment. Thus, improving human-AI collaboration requires understanding when, why, and how humans decide to rely on AI. We study two distinct reliance decisions: the delegation choice -- deciding when to let AI act autonomously without knowing its output, and the adoption choice -- evaluating AI suggestions and deciding how to use them. Both of these decoupled reliance patterns shape collaboration, but prior work rarely studies them together in realistic settings with the same users. We address this gap by studying collaborative human--AI teams competing in a question-answering game in which humans can choose when and how to work with AI agents to win. Our 24 matches pair 23 expert humans with 16 AI agents, capturing 387 delegation and 1440 adoption decisions. While human--AI collaboration performs better than either AI or humans alone, humans make suboptimal collaboration decisions, both under-relying on correct AI suggestions (3.9% of opportunities missed) and over-relying when AI misleads them (1.7%). Both parties contribute wrong answers: reported model confidence is near chance when humans and AI disagree, while confirmation bias drives higher under-reliance (64.5%) when an AI suggestion agrees with humans' initial incorrect answer. To close this gap, we recommend calibrated confidence, evidence-grounded explanations, and mechanisms that help users refine trust.

AI systems increasingly delegate decisions to specialized models, evaluators, tools, and supervisory controllers. The central AI problem is no longer only model accuracy, but uncertainty-aware governance: how much autonomy to grant, which evidence should calibrate trust, what performance ceiling a delegated AI system can sustain, and when human intervention becomes necessary. We propose the Minimum Sufficient Oversight Principle (MSO), a variational principle for principled autonomy delegation: minimize governance burden on the Fisher information manifold subject to a delivery constraint. The resulting Euler-Lagrange solution yields a water-filling allocation of governed delegation across the task space. Building on a revealed-action governed delegation channel model, we prove a capacity theorem for stationary symbolwise review policies, derive a local first-order approximation relating workflow complexity to quality degradation, and give a drift-dominated autonomy-time scaling law linking intervention timing to effective capacity, complexity, and drift. Within this framework, masking appears as a structural AI-governance pathology: corrected performance can hide the competence signal needed to calibrate trust. Synthetic simulations and a semi-real reconstructed workflow support design prescriptions including upstream-first correction, sensitivity-based intervention, and explicit feasibility checks before autonomy is expanded. The result is a computable framework for uncertainty, planning, and oversight in delegated AI systems. A companion Python package is available at https://github.com/crbazevedo/delegation-lab.

As code generation is increasingly delegated to AI systems, the bottleneck is shifting from writing code to supervising the systems that write it --- a shift CS-education researchers have begun to name. This shift exposes a vocabulary gap: the field asks for "human oversight" without a working distinction between the two things language does in a delegation channel --- coordinate action (cybernetic: words succeed when the world comes to match them) and coordinate understanding (epistemic: they succeed when they answer to the world and a hearer can check that they do). The failure this names is not cybernetic language but epistemic-form language doing cybernetic work: explanation-shaped output calibrated for approval rather than truth. Oversight that checks only whether an output was approved is satisfiable by rubber-stamping; oversight that holds an agent accountable requires the reasoning behind its work be retrievable and checkable. We present three delegation episodes --- illustrations, not controlled evidence --- in which epistemic engagement proved practicable while remaining auditable, one public record where a recommendation was withdrawn on its own stated terms, and one failure case illustrating oversight that requires no reasons for its discretionary choices. We propose a criterion for agentic-system governance, alongside existing technical trust properties: every consequential choice should carry the condition under which it would have gone otherwise, in a form a third party can test. Without such a condition, a third party cannot distinguish a decision from a rubber stamp. We give the criterion an operational form --- a two-part reconstruction test scoring a delegation record by whether a second reader can predict what the agent does under a perturbation --- and a deliberation-recording convention, ORRCF, that makes the condition a required component of every recorded choice.