Bridging Exploration and Persona: Information-Directed Dueling for Test-Time Agent Personalization

Large language model (LLM) agents have demonstrated strong performance on complex web navigation tasks, yet they remain brittle in real-world settings where user intentions are underspecified and preferences are heterogeneous. In practice, users rarely provide explicit profiles, requiring agents to infer latent preferences from implicit signals. Despite its importance for deployment, this problem setting is largely underexplored in existing benchmarks. To address this gap, we introduce AdaptArena, a benchmark for evaluating test-time personalization of web agents via implicit preference inference. AdaptArena consists of 480 tasks, featuring both single-preference and double-preference scenarios. Each evaluation task must be solved by retrieving and leveraging the most relevant historical user trajectory that implicitly encodes the target preference. In addition, we introduce AdaptiveAgent, a retrieval-based framework for standardized evaluation of implicit preference inference. Experiments reveal a substantial performance gap: while oracle agents with access to ground-truth preferences achieve an 82.92% success rate, the evaluated LLM agents using our framework reach at most 15.62%. Furthermore, we find that correctly inferring user preferences is necessary but not sufficient for task success, as execution failures in downstream web interactions remain a significant bottleneck even when agents align with the target preference. These findings highlight implicit preference inference and robust action grounding as key challenges for deploying reliable, user-facing web agents. We release our code: https://github.com/McGill-NLP/web-agents-test-time-adaptations

Large language models can answer the same question in different styles, but users' preferred styles are hidden and vary across users and questions. We study inference-time personalization through online selection from a fixed set of prompts, each representing a persona. Users arrive sequentially, each asks a short sequence of questions, and the system displays two responses per question and observes one pairwise choice. We formulate this interaction as a variant of the contextual dueling bandit problem in which the learner starts without preference data, adapts within each session, and exploits information shared across users. The objective is to minimize cumulative strong regret, summing the utility gaps of both displayed responses relative to the user's best response among the available options. We make two contributions. First, we introduce the problem and release a reproducible preference benchmark and dataset built around a tutoring case study, containing educational questions, LLM-generated answers in six teaching styles, and pairwise judgments from LLM-simulated students with hidden preference profiles. We fit Bradley-Terry models to these judgments to obtain reference utilities for regret evaluation. Second, we propose a baseline that learns a mixture prior over users from completed sessions and adapts to each new user within the session. On students and topics never used in development, it removes 44-48% of random pairs' excess regret and achieves over half the performance of a per-user linear oracle fitted in hindsight. We release code, prompts, and the benchmark.

LLM-powered agents struggle with personalization when users issue raw, underspecified queries. In this setting, agents must infer latent intent, extract preferences from noisy interaction histories, and select among competing alternatives. Existing benchmarks rarely test this capability, as they often rely on user-refined queries or simplified histories. We introduce personalized product search (PPS), a testbed for agentic personalization under raw queries and diverse histories. We construct Agent Personalized Benchmark (APeB) from action logs, pairing underspecified intents with rich histories and user-viewed candidate items. Evaluating state-of-the-art LLMs with multi-step agent workflows, we find that models handle explicit queries well but struggle with early-stage queries requiring intent and preference discovery. Rubric analysis attributes this gap mainly to ineffective history use. A simple history-aware query-refinement pipeline, VQRA, yields consistent gains, highlighting the need for dedicated history-utilization modules in personalized agents.