Multi-level Encoder with Global Topic for Task-oriented Dialogue Summarization

Existing text summarization research has focused much on monologic information (e.g., newspaper articles, reports) without accounting for the interaction between speakers or authors. In contrast, dialogues are a rich communication channel where multiple participants conduct back and forth exchanges to construct meaning. We propose a dialogue summarization framework that explicitly models both semantic and emotion dynamics using multimodal dialogue inputs, built on an adapted hierarchical Chain-of-Agents approach. We decompose dialogues from two perspectives: (1) topic segments based on the utterances of all participants, and (2) participant-specific utterance segments. These are used to generate corresponding summaries while incorporating automatically inferred emotions. Topic- and participant-level summaries are aggregated into a dialogue summary capturing semantic content and emotion trajectories. To evaluate beyond content accuracy, we introduce emotion trajectory metrics measuring how well summaries preserve emotional flow. Experiments with small language models on multimodal dialogue datasets show that our framework produces summaries with both semantic and emotion content. Further experiments on explicit emotion label availability highlight the efficacy of our proposed methodology and the opportunities in dialogue analysis using language models.

Multi-role dialogue summarization requires modeling complex interactions among multiple speakers while preserving role-specific information and factual consistency. However, most existing methods optimize for automatic metrics such as ROUGE and BERTScore, which favor surface-level imitation of references rather than genuine gains in faithfulness or alignment with human preferences. We propose a novel framework that couples explicit cognitive-style reasoning with reward-based optimization for multi-role dialogue summarization. Our method first distills structured reasoning traces (e.g., step-by-step inferences and intermediate reflections) from a large teacher model and uses them as auxiliary supervision to initialize a reasoning-aware summarizer via staged supervised fine-tuning. It then applies GRPO with a dual-principle reward that blends metric-based signals with human-aligned criteria targeting key information coverage, implicit inference, factual faithfulness, and conciseness. Experiments on multilingual multi-role dialogue benchmarks show that our method matches strong baselines on ROUGE and BERTScore. Specifically, results on CSDS confirm the framework's stability in semantic consistency, while in-depth analysis on SAMSum demonstrates clear gains in factual faithfulness and model-based preference alignment. These findings underscore the value of reasoning-aware and preference-aware training for reliable dialogue summarization. Checkpoints and datasets are available at https://huggingface.co/collections/NebulaPixel/summorchestra-multirole-summary.

Users of modern platforms repeatedly need summaries of recent dialogue, but the window rarely contains enough context to be interpreted on its own. We formalize this setting as streaming dialogue summarization, where a system must summarize a current window using selective memory from an unbounded history under a fixed budget. We show that the central challenge is not how much history is accessed, but whether memory recovers the evidence that the current window presupposes. We construct a benchmark and evaluation protocol that separately assesses whether memory contains gap-resolving evidence and whether the generated summary reflects it. We propose ReMEMBER, a missing-evidence memory framework that conditions retrieval on unresolved window dependencies and refines retrieved chunks into evidence-dense memory under a fixed budget. Experiments on dialogues with histories up to 160K tokens show that ReMEMBER improves memory recall and gap-resolution completeness over memory construction baselines under the same budget.