BehaviorMem: Building and Evaluating User Memory from Real-World E-Commerce Behavior Streams

LLM agents increasingly act as personal assistants that must remember a user's profile over months: who they are (attributes), what they routinely do (habits), and what they prefer (preferences), and keep it updated as jobs, routines, and tastes drift. Existing benchmarks evaluate this "memory" ability through short, simplified interactions, missing three core properties of real behavior: the profile is heterogeneous, with attributes, habits, and preferences evolving on different timelines; changes are driven by external context such as seasons and life events; and evidence is rarely stated explicitly, instead scattered across many small actions in different apps that a memory system must infer from. We introduce DynamicMem, a synthetic benchmark that constructs 15 months of activity per user, providing long-term multi-app data that real users' privacy keeps out of reach. It provides user-consistent trajectories averaging 2.2M tokens and 1,772 grounded events per user across 16 applications such as e-commerce, fitness, and social platforms. The profile evolves over this period and is never given explicitly: each attribute, habit, or preference must be inferred from small signals scattered across apps. We evaluate at five quarterly checkpoints to track how systems scale as history grows. Benchmarking five representative systems exposes problems a single accuracy score hides: (i) profile reconstruction degrades with history length while service-task accuracy stays flat, despite both drawing on the same memory; (ii) no system both keeps facts that stay true and replaces facts that change, with errors clustering on preferences and on naming the exact referent; and (iii) over 93% of failures trace to what the memory retrieves, not to the model writing the answer, so the largest room for improvement lies in memory itself. Code: https://wenyaxie023.github.io/DynamicMem/

Existing large language model (LLM) based memory systems apply universal, static policies that overlook a fundamental reality: the contexts that are worth storing in memory are different across users. This misalignment wastes limited memory budget on transient interactions while failing to preserve critical context for long horizon tasks. To address this gap, we investigate an underexplored question: can LLM based memory systems learn personalized memory policies? We introduce PerMemBench, the first benchmark for evaluating personalized memory systems, featuring multi year, multi domain interaction histories across diverse user personas. We further present the first empirical study of memory personalization, proposing session level storage gating, a lightweight framework that selectively bypasses memory operations for transient sessions. Our study confirms that personalization yields substantial retention gains under perfect gating, yet reveals that accurate gating remains an open and critical challenge.

In long-term interactions with large language model (LLM) agents, users reveal habits through their choices and actions. These habits capture implicit user information that agents must infer across conversations. However, individual observations may provide only partial evidence about a habit or when it applies. Retaining past interactions alone does not ensure that agents can infer habits and apply them appropriately. We introduce HABIT-Bench to evaluate how well agent memory systems infer habits from weak evidence and apply them to later requests. We construct synthetic user histories from task-oriented dialogue data and controlled habit graphs. The histories span hundreds of sessions across food, finance, software, and travel. Four-choice tasks assess agents' ability to infer user habits and apply them appropriately. They include temporary exceptions, changes in habits, and suggestions that users have not accepted. Sampled tasks undergo independent human review. We evaluate eight memory methods with Qwen3-235B-A22B and GLM-5.3-Flash. The best-performing memory method achieves 33.61% macro accuracy across the four domains. Performance remains limited even when annotated evidence is supplied directly. These results expose a persistent gap between access to past interactions and the ability to infer and appropriately use user habits.