Signals, Evidence, and Context: User Scrutiny in Real-World LLM Conversations
Organizations: School of Computing and Information, University of Pittsburgh, Pittsburgh, Pennsylvania, USA
Abstract
Large language models (LLMs) often present synthesized answers without making their supporting evidence easy to inspect. We study how features of these answers relate to users' subsequent accepting, checking, and challenging in 489,283 assistant-user response pairs from ShareChat and WildChat. Broad attribution language appears in 31.9% of qualifying responses, compared with explicit URLs in 1.33%, revealing a gap between claims of grounding and preserved inspectable support. Attribution, uncertainty, and other response cues generally accompany both checking and challenging; only uncertainty shows a small statistically distinguishable pooled association favoring checking. Within Technical Help, uncertainty favors checking relative to challenging; refusals and reasoning traces favor challenging in Seeking Information. Scrutiny is concentrated in some conversations, while its apparent turn-to-turn persistence becomes much smaller when conversation-level differences and response ordering are examined separately. These results suggest that supporting verification requires attention to what evidence can be inspected, which question a user is trying to resolve, and the history of the interaction.
Figures & tables
| Corpus | Pairs | Convs. | Mean | Qualifying | Scrutiny |
|---|---|---|---|---|---|
| ShareChat | 311,591 | 44,847 | 6.9 | 250,523 | 30.3% |
| WildChat | 177,692 | 53,160 | 3.3 | 118,121 | 25.2% |
| Total | 489,283 | 98,007 | 5.0 | 368,644 | 28.7% |
Appendix figures & tables28 assets
Supplementary material from the paper’s appendix.
Appendix
| Corpus | Labeled pairs | Conversations | Mean pairs/conv. | Qualifying | Qualifying (%) | Scrutiny (%) |
|---|---|---|---|---|---|---|
| ShareChat | 311,591 | 44,847 | 6.9 | 250,523 | 80.4 | 30.3 |
| WildChat | 177,692 | 53,160 | 3.3 | 118,121 | 66.5 | 25.2 |
| Total | 489,283 | 98,007 | 5.0 | 368,644 | 75.3 | 28.7 |
| Corpus | Platform | Mean | Median |
|---|---|---|---|
| ShareChat | ChatGPT | 7.5 | 3 |
| ShareChat | Gemini | 11.2 | 3 |
| ShareChat | Grok | 6.2 | 3 |
| ShareChat | Perplexity | 1.6 | 1 |
| WildChat | ChatGPT interactions | 3.3 | 2 |
| Feature | Check/accept | Challenge/accept | Check/challenge | |
|---|---|---|---|---|
| URL | NE | 1.80 [1.63, 2.00] | NE | – |
| Markdown link | 1.65 [1.24, 2.20] | 1.29 [1.09, 1.53] | 1.28 [0.95, 1.73] | 0.209 |
| Inspectable evidence | NE | 1.71 [1.55, 1.88] | NE | – |
| Broad attribution | 1.18 [1.04, 1.35] | 1.07 [1.04, 1.10] | 1.11 [0.97, 1.26] | 0.209 |
| Evidence signifier | 1.27 [1.11, 1.44] | 1.22 [1.06, 1.39] | 1.04 [0.88, 1.23] | 0.787 |
| Uncertainty | 1.10 [1.07, 1.14] | 1.04 [1.01, 1.07] | 1.06 [1.02, 1.10] | 0.018 |
| Feature | Detected qualifying pairs |
|---|---|
| URL | 4,889 |
| Inspectable evidence | 5,372 |
| Broad attribution | 117,715 |
| Markdown link | 1,133 |
| Refusal | 2,159 |
| Uncertainty | 159,429 |
| Feature | Checking RRR [95% CI] | Challenging RRR [95% CI] |
|---|---|---|
| URL | 1.73 [1.51, 1.99] | 1.86 [1.68, 2.07] |
| Inspectable evidence | 1.66 [1.47, 1.87] | 1.77 [1.60, 1.95] |
| Previous turn | Accept | Check | Challenge | Not qualifying |
|---|---|---|---|---|
| Accept | 64.8 | 8.2 | 10.1 | 16.9 |
| Check | 43.8 | 21.9 | 17.4 | 16.9 |
| Challenge | 39.9 | 10.4 | 34.6 | 15.0 |
| Not qualifying | 39.9 | 6.5 | 9.4 | 44.2 |
| Transition | Observed excess | Shuffled excess | Extra ordered repetition |
|---|---|---|---|
| Check check | 13.64 | 10.8 | |
| Challenge challenge | 24.56 | 18.3 |
| Role | Feature | Operational meaning | Interpretive caveat |
|---|---|---|---|
| Material verification support | URL | Explicit retrievable URL in the assistant response. | A link can be present without supporting the focal claim. |
| Material verification support | Markdown link | Link encoded in markdown structure. | A formatting signal; not a quality judgment. |
| Material verification support | Inspectable evidence | Composite indicator for response-level link or preserved source material that can potentially be opened or inspected. | Shared transcripts may omit platform-native panels. |
| Verification signifier | Attribution language | Language invoking studies, research, reports, experts, or other external authority. | Attribution can appear without retrievable support. |
| Verification signifier | Evidence signifier | Wording that presents a claim as evidenced or documented. | Signals evidentiary status without necessarily exposing evidence. |
| Epistemic communication cue | Uncertainty | Language marking uncertainty, qualification, or limited confidence. | Surface expression does not establish calibration. |
| Outcome | Audited | Precision |
|---|---|---|
| Accepting | 200 | 0.81 |
| Checking | 200 | 0.89 |
| Challenging | 200 | 0.92 |
| Not qualifying | 50 | 0.92 |
| Level | Category | Precision |
| Intent | Asking | 0.80 |
| Doing | 0.85 | |
| Expressing | 0.81 | |
| Coarse topic | Writing | 0.82 |
| Practical Guidance | 0.83 | |
| Seeking Information | 0.91 |
| Detector | Precision |
|---|---|
| Broad attribution language | 0.67 |
| Narrow citation-like attribution | 0.70 |
| Evidence signifier | 0.68 |
| Uncertainty cue | 0.72 |
| Confidence cue | 0.85 |
| Disclaimer | 0.82 |
| Family | Scope | Tests | Reported in |
|---|---|---|---|
| Component coefficients | Nine strata six features two outcomes; BH-FDR | 108 | Main Figure 4A; Section G |
| All planned direct | Nine strata six features, including Multimedia | 54 | Supp. G |
| Primary direct | Stable non-Multimedia contrasts; BH-FDR | 32 | Main Figure 4B; Section G |
| Conservative direct | Non-Multimedia: 32 stable, two unstable, 14 NE ( ); BH-FDR | 48 | Main Figure 4B; Section G |
| Type | Stratum | Feature | Check RRR [95% CI] | Challenge RRR [95% CI] | Check/Challenge [95% CI] | FDR (32 stable) |
|---|---|---|---|---|---|---|
| Topic | Multimedia | URL | NE | NE | NE | – |
| Topic | Multimedia | Inspectable evidence | NE | NE | NE | – |
| Topic | Multimedia | Uncertainty | NE | NE | NE | – |
| Topic | Multimedia | Reasoning trace | NE | NE | NE | – |
| Topic | Multimedia | Disclaimer | NE | NE | NE | – |
| Topic | Multimedia | Refusal | NE | NE | NE | – |
| Stratum | Feature | Contrast | RRR | 95% CI | AME (pp) | Status | |
|---|---|---|---|---|---|---|---|
| Writing | URL | Check / Accept | – | – | – | 1.000 | singular |
| Writing | URL | Challenge / Accept | – | – | – | 1.000 | singular |
| Writing | Inspectable evidence | Check / Accept | – | – | – | 1.000 | singular |
| Writing | Inspectable evidence | Challenge / Accept | – | – | – | 1.000 | singular |
| Writing | Uncertainty | Check / Accept | 1.18 | [1.10, 1.26] | 1.11 | <0.001 | estimable |
| Writing | Uncertainty | Challenge / Accept | 1.09 | [1.03, 1.17] | 0.81 | 0.017 | estimable |
| Predictor blocks | In-sample AUC | Held-out AUC | Held-out log loss |
|---|---|---|---|
| Response features only | 0.556 | 0.551 (0.004) | 0.788 (0.007) |
| Topic, intent, turn position | 0.594 | 0.592 (0.005) | 0.779 (0.008) |
| Task block + response features | 0.607 | 0.603 (0.004) | 0.775 (0.007) |
| Task block + model/system | 0.610 | 0.605 (0.004) | 0.774 (0.007) |
| Task + model/system + features | 0.620 | 0.615 (0.003) | 0.771 (0.007) |
| Full: preceding + length and truncation | 0.625 | 0.621 (0.003) | 0.769 (0.007) |
LLM Answer Verification
Large language model answer verification checks whether generated answers are correct, supported by evidence, and safe to accept.
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