IntentCUA: Learning Intent-level Representations for Skill Abstraction and Multi-Agent Planning in Computer-Use Agents

Computer-Use Agents (CUAs) leverage large language models to execute GUI operations on desktop environments, yet they generate actions without evaluating action quality, leading to irreversible errors that cascade through subsequent steps. We propose IntentScore, a plan-aware reward model that learns to score candidate actions from 398K offline GUI interaction steps spanning three operating systems. IntentScore trains with two complementary objectives: contrastive alignment for state-action relevance and margin ranking for action correctness. Architecturally, it embeds each candidate's planning intent in the action encoder, enabling discrimination between candidates with similar actions but different rationales. IntentScore achieves 97.5% pairwise discrimination accuracy on held-out evaluation. Deployed as a re-ranker for Agent S3 on OSWorld, an environment entirely unseen during training, IntentScore improves task success rate by 6.9 points, demonstrating that reward estimation learned from heterogeneous offline trajectories generalizes to unseen agents and task distributions.

Computer use agents (CUAs) today are primarily deployed as single serial agents. This setup is suboptimal for complex long-horizon tasks that benefit from task decomposition, parallel execution, and consistent re-planning based on new information. In this paper, we argue that we should instead move towards evaluating and building multi-agent computer use (MACU) systems. These systems, which emphasize planning and parallel execution, alleviate many of the shortcomings of single-agent CUAs. We propose a general multi-agent setup in which a manager model decomposes computer use tasks as a directed acyclic graph (DAG), encoding relevant dependencies and goals for subagents. At each iteration, the manager dispatches parallel CUA subagents to carry out nodes on the ready frontier of the DAG, and continuously revises the DAG (adding, canceling, or rewriting nodes) as new findings arrive from subagents. This design treats the partially observable environment of computer use as a first class challenge: information that downstream agents may not be able to re-observe are retained and passed forward through the manager and DAG structure. We demonstrate that MACU consistently improves over strong single-agent baselines by $3.4-25.5\%$ on desktop (OSWorld) and web navigation (Online-Mind2Web, WebTailBench, Odysseys) benchmarks, exhibits more favorable test-time scaling, and solves complex long-horizon tasks where single-agent CUAs get stuck. On Odysseys, a long-horizon web navigation benchmark, MACU improves average task completion wall-clock time by ${\sim} 1.5 \times$, demonstrating its efficacy in speeding up traditionally slow CUA pipelines. Our findings highlight that multi-agent coordination is a promising axis for scaling computer use agents to work productively for longer and more effectively. We release all code and interactive visualizations at https://jykoh.com/multi-agent-computer-use.

Language model (LM)-based agents have demonstrated promising capabilities in automating complex tasks from natural language instructions, yet they continue to struggle with long-horizon planning and reasoning. To address this, we propose an enhanced multi-agent framework that decomposes automation into three roles: a planner for high-level decision-making, an actor for task execution, and a memory manager for contextual reasoning. While this modular decomposition aligns with established design patterns, our core contribution lies in a systematic compute-allocation analysis, revealing that planning is the dominant factor influencing task performance. Execution and memory management require significantly less compute and model capacity to achieve competitive results. Building on these insights, we introduce a planner-centric reinforcement learning approach, which exclusively optimizes the planner using trajectory-level rewards from a VLM-as-judge, while freezing the other components. Extensive experiments on benchmarks spanning web navigation, OS control, and tool use demonstrate that concentrating model capacity and learning on high-level planning yields robust and compute-efficient improvements in long-horizon agent automation. Our code is publicly released.