PuppetChat: Fostering Intimate Communication through Bidirectional Actions and Micronarratives
Organizations: Virginia Tech Blacksburg, Virginia, USA · Department of Computer Science City University of Hong Kong Hong Kong, SAR · Department of Computer Science George Mason University Fairfax, Virginia, USA
Abstract
As a primary channel for sustaining modern intimate relationships, instant messaging facilitates frequent connection across distances. However, today's tools often dilute care; they favor single tap reactions and vague emojis that do not support two way action responses, do not preserve the feeling that the exchange keeps going without breaking, and are weakly tied to who we are and what we share. To address this challenge, we present PuppetChat, a dyadic messaging prototype that restores this expressive depth through embodied interaction. PuppetChat uses a reciprocity aware recommender to encourage responsive actions and generates personalized micronarratives from user stories to ground interactions in personal history. Our 10-day field study with 11 dyads of close partners or friends revealed that this approach enhanced social presence, supported more expressive self disclosure, and sustained continuity and shared memories.
Figures & tables
| Attribute | Description |
|---|---|
| Name | The label of the action. |
| Description | A concise textual summary of the action’s content and expressive intent. |
| Keywords | A small set of terms that capture typical triggers or contexts. |
| Emotion | The associated affective category. |
| Interaction role | The situational function of the action within dyadic interaction. |
| Embedding array | A high dimensional vector enabling semantic fuzzy matching. |
| Participant | Total | Action | Micronarr. | Edit ops | Preview opens |
|---|---|---|---|---|---|
| U01 | 26 | 20 | 12 | 19 | 15 |
| U02 | 18 | 14 | 9 | 13 | 11 |
| U03 | 22 | 17 | 10 | 21 | 12 |
| U04 | 15 | 12 | 5 | 9 | 10 |
| U05 | 19 | 16 | 11 | 18 | 14 |
| U06 | 13 | 10 | 6 | 12 | 8 |
| Scale | |||
|---|---|---|---|
| Co-presence & Affective Intimacy | .78 | 5.3 | 0.9 |
| Reciprocal Interaction | .82 | 5.1 | 1.0 |
| Personalized Micronarratives | .86 | 5.2 | 1.1 |
| Agency & Persistence | .83 | 5.4 | 0.9 |
| Total (16 items) | .93 | 5.26 | 1.0 |
| Measure | Mean | SD | 95% CI Low | 95% CI High | |
|---|---|---|---|---|---|
| SUS | 22 | 86.59 | 17.77 | 68.71 | 84.47 |
| RTLX | 22 | 31.72 | 6.98 | 28.63 | 34.81 |
Appendix figures & tables2 assets
Supplementary material from the paper’s appendix.
Appendix
| Subscale | Facet | Item text |
|---|---|---|
| Co-presence and Affective Intimacy | Presence | When using PuppetChat, I often feel as if my partner is right in front of me. |
| Disclosure | In conversations, I am more willing to share my genuine feelings or updates. | |
| Rituals | We developed some expressions or rituals unique to our relationship. | |
| Warmth | Compared to our usual chatting style, our relationship feels warmer. | |
| Reciprocal Interaction | Pairs | We often exchange paired or complementary actions. |
| Understanding | I can easily understand the intention behind my partner’s actions and respond accordingly. |
| ID | Gender | Age | Relationship | Occupation | Messaging Apps |
|---|---|---|---|---|---|
| P1-A | Female | 24 | Best friends | Student | WeChat; WhatsApp; Instagram |
| P1-B | Female | 23 | Best friends | Student | |
| P2-A | Female | 25 | Couple | HR Business Partner | WeChat; WhatsApp |
| P2-B | Male | 26 | Couple | Software Developer | |
| P3-A | Female | 25 | Best friends | Student | LINE; Instagram |
| P3-B | Female | 22 | Best friends | Student |
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