MTRAG-UN: A Benchmark for Open Challenges in Multi-Turn RAG Conversations

Accurate evaluation of conversational retrieval is pivotal for advancing Retrieval-Augmented Generation (RAG) systems. However, existing conversational retrieval benchmarks suffer from costly, sparse human annotation or rigid, unnatural automated heuristics. To address these challenges, we introduce MTR-Suite, a unified framework for auditing, synthesizing, and benchmarking retrieval. It features: (1) MTR-Eval, an LLM-based auditor quantifying alignment gaps in previous benchmarks; (2) MTR-Pipeline, a multi-agent system using greedy traversal clustering to generate high-fidelity dialogues at 1/400th human cost; and (3) MTR-Bench, a rigorous general-domain benchmark. MTR-Bench mimics production-style challenges (hard topic switching, verbosity), offering superior discriminative power. We make our code and data publicly available to facilitate future research at https://github.com/rangehow/mtr-suite.

When conversing with large language models (LLMs), users often begin with a simple question and build towards a multi-hop question through follow-up turns. Retrieval-augmented generation (RAG) and its graph-based variant (GraphRAG) have become the dominant approaches for grounding LLM responses in external evidence, yet both are evaluated almost exclusively on single-turn, fully specified queries. We systematically investigate this evaluation mismatch through a large-scale simulation study. Building on prior work on multi-turn LLM evaluation, we transform questions from multi-hop question answering (QA) benchmarks into underspecified conversations and evaluate ten LLM assistants with eight retrieval systems across 1.5 million simulated conversations. Our findings reveal that multi-turn interaction causes widespread performance degradation, incurring relative performance drops of up to 21% and increasing unreliability by 47%, making RAG systems simultaneously less accurate and less reliable. We identify two distinct failure modes behind this degradation. Systems are either lost in translation, where conversational rephrasing distorts the retrieval query, or lost in conversation, where retrieval succeeds but the LLM fails to synthesize evidence distributed across turns.

Retrieval-Augmented Generation (RAG) is a framework in which a Generator, such as a Large Language Model (LLM), produces answers by retrieving documents from an external collection using a Retriever. In practice, Generators must integrate evidence from long contexts, perform multi-step reasoning, interpret tables, and abstain when evidence is missing. However, existing benchmarks for Generators provide limited coverage, with none enabling simultaneous evaluation of multiple capabilities under unified conditions. To bridge the gap between existing evaluations and practical use, we introduce LIT-RAGBench (the Logic, Integration, Table, Reasoning, and Abstention RAG Generator Benchmark), which defines five categories: Integration, Reasoning, Logic, Table, and Abstention, each further divided into practical evaluation aspects. LIT-RAGBench systematically covers patterns combining multiple aspects across categories. By using fictional entities and scenarios, LIT-RAGBench evaluates answers grounded in the provided external documents. The dataset consists of 114 human-constructed Japanese questions and an English version generated by machine translation with human curation. We use LLM-as-a-Judge for scoring and report category-wise and overall accuracy. Across API-based and open-weight models, no model exceeds 90% overall accuracy. By making strengths and weaknesses measurable within each category, LIT-RAGBench serves as a valuable metric for model selection in practical RAG deployments and for building RAG-specialized models. We release LIT-RAGBench, including the dataset and evaluation code, at https://github.com/Koki-Itai/LIT-RAGBench.