Evidence-Driven Reasoning for Industrial Maintenance Using Heterogeneous Data

Industrial maintenance environments increasingly rely on AI systems to assist operators in understanding asset behavior, diagnosing failures, and evaluating interventions. Although large language models (LLMs) enable fluent natural-language interaction, deployed maintenance assistants routinely produce generic explanations that are weakly grounded in telemetry, omit verifiable provenance, and offer no testable support for counterfactual or action-oriented reasoning that undermine trust in safety-critical settings. We present IndustryAssetEQA, a neurosymbolic operational intelligence system that combines episodic telemetry representations with a Failure Mode Effects Analysis Knowledge Graph (FMEA-KG) to enable Embodied Question Answering (EQA) over industrial assets. We evaluate on four datasets covering four industrial asset types, including rotating machinery, turbofan engines, hydraulic systems, and cyber-physical production systems. Compared to LLM-only baselines, IndustryAssetEQA improves structural validity by up to 0.51, counterfactual accuracy by up to 0.47, and explanation entailment by 0.64, while reducing severe expert-rated overclaims from 28% to 2% (approximately 93% reduction). Code, datasets, and the FMEA-KG are available at https://github.com/IBM/AssetOpsBench/tree/IndustryAssetEQA/IndustryAssetEQA.

Monitoring complex industrial assets relies on engineer-authored symbolic rules that trigger based on sensor conditions and prompt technicians to perform corrective actions. The bottleneck is not detection but response: translating rules into maintenance steps requires asset-specific knowledge gained through years of practice. We investigate whether LLMs can serve as decision support for this rule-to-action step and introduce \ours{}, a benchmark of 6{,}690 expert-validated multiple-choice questions from 118 rule-action pairs across 16 asset types. We contribute (i) a symbolic-to-MCQA pipeline normalizing rules to Disjunctive Normal Form with embedding-based distractor sampling, (ii) five variants probing distinct failure modes (Pro, Pert, Verbose, Aug, Rationale), and (iii) a benchmark of 29 LLMs and 4 embedding baselines. A human evaluation (9 practitioners, mean 45.0%) confirms \ours{} requires specialist knowledge beyond operational experience. Three findings stand out. The frontier has closed: the top three LLMs lie within one Macro point, with Bradley-Terry Elo placing claude-opus-4-6 30 points above the next model. Yet \ours{},Pro exposes brittleness, with every model losing 13--60% relative accuracy under distractor expansion. \ours{},Aug exposes pattern-matching: under condition inversion, frontier models still select the original answer 49--63% of the time. The deployment bottleneck is not capability but calibration: frontier models handle template-style fault detection but break under structural perturbation.

We introduce FailureSensorIQ, a novel Multi-Choice Question-Answering (MCQA) benchmarking system designed to assess the ability of Large Language Models (LLMs) to reason and understand complex, domain-specific scenarios in Industry 4.0. Unlike traditional QA benchmarks, our system focuses on multiple aspects of reasoning through failure modes, sensor data, and the relationships between them across various industrial assets. Through this work, we envision a paradigm shift where modeling decisions are not only data-driven using statistical tools like correlation analysis and significance tests, but also domain-driven by specialized LLMs which can reason about the key contributors and useful patterns that can be captured with feature engineering. We evaluate the Industrial knowledge of over a dozen LLMs-including GPT-4, Llama, and Mistral-on FailureSensorIQ from different lens using Perturbation-Uncertainty-Complexity analysis, Expert Evaluation study, Asset-Specific Knowledge Gap analysis, ReAct agent using external knowledge-bases. Even though closed-source models with strong reasoning capabilities approach expert-level performance, the comprehensive benchmark reveals a significant drop in performance that is fragile to perturbations, distractions, and inherent knowledge gaps in the models. We also provide a real-world case study of how LLMs can drive the modeling decisions on 3 different failure prediction datasets related to various assets. We release: (a) expert-curated MCQA for various industrial assets, (b) FailureSensorIQ benchmark and Hugging Face leaderboard based on MCQA built from non-textual data found in ISO documents, and (c) LLMFeatureSelector, an LLM-based feature selection scikit-learn pipeline. The software is available at https://github.com/IBM/FailureSensorIQ.