CUAAudit: Meta-Evaluation of Vision-Language Models as Auditors of Autonomous Computer-Use Agents

Computer-using agents (CUAs) are advancing rapidly across the digital world. A CUA trajectory records the agent's actions, states, and reasoning. Verifying whether it fulfilled the task instruction is central to CUA evaluation, data curation, and reinforcement learning. Neither human-written verifiers nor human annotators can provide such verification at scale, so the field increasingly turns to vision-language models (VLMs) as judges of CUA trajectories. But a fundamental question has long gone unexamined: are these VLM judges reliable enough? To study it systematically, we introduce OSReward, a realistic, high-quality benchmark that evaluates VLM judges on CUA trajectories. The trajectories come from diverse agent backbones executing human-verified instructions across platforms, and are then rigorously labeled with ground-truth verdicts through multi-stage human annotation. Building on it, we derive OSReward-Hard, a challenge set concentrating genuinely hard cases, and OSReward-Multi for fine-grained efficiency and alignment scoring. The most comprehensive evaluation of VLM judges to date finds even state-of-the-art models fall short of an ideal judge, sharing a systematic leniency bias that mislabels failed runs as successes. The few reliable enough to trust are too expensive to run at scale, while affordable open models trail far behind. To close this gap, we construct and release OS-Shepherd-100K, an open corpus of reasoning-annotated trajectory judgments for the CUA community. On it, we train OS-Shepherd (9B and 35B), open reward models that supply low-cost, stable, and reliable reward signals, matching commercial judges at 30-60x lower cost than the frontier. Extensive analyses further inform the design of reliable CUA reward at scale. Our code, benchmark, dataset, and model checkpoints are available at https://os-copilot.github.io/OSReward-Home/.

Computer Use Agents (CUAs) translate natural-language instructions into Graphical User Interface (GUI) actions such as clicks, keystrokes, and scrolls by relying on a Vision-Language Model (VLM) to interpret screenshots and predict grounded tool calls. However, grounding accuracy varies dramatically across VLMs, while current CUA systems typically route every action to a single fixed model regardless of difficulty. We propose Adaptive VLM Routing (AVR), a framework that inserts a lightweight semantic routing layer between the CUA orchestrator and a pool of VLMs. For each tool call, AVR estimates action difficulty from multimodal embeddings, probes a small VLM to measure confidence, and routes the action to the cheapest model whose predicted accuracy satisfies a target reliability threshold. For warm agents with memory of prior UI interactions, retrieved context further narrows the capability gap between small and large models, allowing many actions to be handled without escalation. We formalize routing as a cost--accuracy trade-off, derive a threshold-based policy for model selection, and evaluate AVR using ScreenSpot-Pro grounding data together with the OpenClaw agent routing benchmark. Across these settings, AVR projects inference cost reductions of up to 78% while staying within 2 percentage points of an all-large-model baseline. When combined with the Visual Confused Deputy guardrail, AVR also escalates high-risk actions directly to the strongest available model, unifying efficiency and safety within a single routing framework. Materials are also provided Model, benchmark, and code: https://github.com/vllm-project/semantic-router.

Evaluation of Computer-Use Agents (CUAs) is often limited to the final deliverables they create (at the end of hundreds of steps) and assessed with functional verifiers, as seen in OSWorld. However, such evaluation of end-state performance lacks transparency into how and why agents fail in various tasks, obfuscating critical insight for subsequent improvement. For instance, agents that err during keyboard inputs would require a different mitigation strategy from those that fail to precisely provide click-based inputs on the graphical UI. We introduce OSWorld-Pro: a set of over 300 tasks containing over 2800 subgoals to enable the procedural evaluation of CUAs grounded in over 67,000 human annotations. We use robust human-aligned LLM-Judges to evaluate the fulfillment of OSWorld-Pro subgoals and thereby reveal the progress that models make throughout a series of sequentially dependent subgoals. Our findings reveal that OSWorld-Pro is challenging even for state-of-the-art LLMs, with top performers like Claude Opus 5 achieving only 75.7% vs. 83.4% on OSWorld. Furthermore, we identify critical process-focused failure modes of various models (e.g. subgoal-irrelevant actions and click-based mistakes) to provide insights to improve performance and efficiency of CUAs.