Automating Document Intelligence in Statutory City Planning

Temporary accommodation has become a major fiscal and administrative pressure for English local authorities, particularly in London, where demand and costs have risen sharply. This paper documents the creation and use of DOMUS, a cloud-based, AI-enabled decision-support system built from scratch at the University of East London and customised for the needs of London Borough of Newham to support statutory Temporary accommodation placement. DOMUS integrates household case records, policy-constrained affordability and suitability rules, and live private-rental listings within a single governance-aligned workflow. The system combines transparent, rule-based filtering with large language model-assisted search to standardise the application of bedroom need, affordability thresholds, geographic preferences, and accessibility requirements, while preserving officer discretion and audibility. Household and property attributes are encoded into policy-consistent representations prior to AI-assisted ranking and explanation. A pilot deployment in Newham's secure environment evaluated operational performance relative to manual workflows. Results indicate substantial reductions in search time, improved adherence to key placement constraints, and high staff satisfaction, while maintaining statutory compliance and role-based accountability. Beyond TA, the paper frames DOMUS as replicable digital public infrastructure: a modular, cloud-native Software-as-a-Service architecture that can be deployed across other UK boroughs and adapted to other public administration tasks characterised by scarcity, rule-bound eligibility, and high stakes. The findings demonstrate the feasibility of scalable, ethically governed AI deployment in local government and contribute to debates on AI-enabled public value creation in e-governance.

Audit transaction testing validates accuracy and completeness of customer-facing statements against internal systems of record. Traditional manual, sample-based review of unstructured PDF statements is labor-intensive and does not scale to millions of transactions. This paper presents an automated framework for large-scale audit transaction testing using AI-based document intelligence. The solution leverages Snowflake Document AI to extract structured data from unstructured PDF statements using a small labeled corpus (approximately 20 documents). Extracted data are reconciled against authoritative source-of-truth datasets to identify discrepancies at scale. Results are surfaced through interactive dashboards and automated reports. The framework enables population-level testing rather than sampling-based approaches, improving audit coverage and supporting continuous assurance objectives. Recent advances in document intelligence and analytics-driven audit frameworks enable scalable, near real-time risk identification and continuous assurance.

Public-sector legal departments in the Netherlands face acute staff shortages, increased case volumes, and increased pressure to meet regulatory compliance. This paper presents LegalCheck, a novel system that addresses these challenges by automating the drafting of objection response letters through a combination of Retrieval-Augmented Generation (RAG) and Context-Augmented Generation (CAG). Using a large language model (LLM) alongside curated legal knowledge bases, LegalCheck performs retrieval of relevant laws and precedents, and uses controlled prompting to incorporate both external knowledge and case-specific details into a coherent draft. An expert-in-the-loop review ensures that each generated letter is legally sound and contextually appropriate. In a real-world deployment within the Municipality of Amsterdam, LegalCheck produced near-final advice letters in minutes rather than hours, while maintaining high legal consistency and factual accuracy. The output is based on actual regulations and prior cases, providing explainable outputs that captured the vast majority of required legal reasoning (often 80% to 100% of essential content). Legal professionals found that the system reduced their workload and ensured a consistent application of legal standards, without replacing human judgment. These results demonstrate substantial efficiency gains, improved legal consistency, and positive user acceptance. More broadly, this work illustrates how responsible AI can be deployed in the legal domain by augmenting LLMs with domain knowledge and governance mechanisms.