Machine Translation in the Wild: User Reaction to Xiaohongshu's Built-In Translation Feature

Despite remarkable progress in machine translation (MT), non-AI communities have raised growing concerns about MT systems, suggesting a noticeable gap between technical advancement and the needs of real-world users. For instance, while NLP researchers focus on benchmark performance, end users care about ethical concerns, trust, reliability, costs, and more. We argue that listening to various user communities is essential so that research efforts would be directed towards the problems that the communities care about. To this end, we present a large-scale analysis, for the first time, that investigates what four stakeholder communities (AI developers, professional translators, language learners, and language service providers) post about MT technology on social media. To do so, we construct a dataset of 79,286 posts and comments from Reddit, Facebook, Bluesky, and Mastodon from 2019 to 2025, and analyse where these communities disagree, and how and why. Overall, we find that communities often disagree, and even show strong conflicts due to polarised sentiments on topics such as translation quality, efficiency, and reliability. This is because these communities approach these topics differently: the AI community frames them as technical and computational problems, while non-AI (user) communities care more about quality nuances, time savings, user trust, and broader social issues.

The prevalence of rapidly evolving slang, neologisms, and highly stylized expressions in informal user-generated text, particularly on Chinese social media, poses significant challenges for Machine Translation (MT) benchmarking. Specifically, we identify two primary obstacles: (1) data scarcity, as high-quality parallel data requires bilingual annotators familiar with platform-specific slang, and stylistic cues in both languages; and (2) metric limitations, where traditional evaluators like COMET often fail to capture stylistic fidelity and nonstandard expressions. To bridge these gaps, we introduce CSM-MTBench, a benchmark covering five Chinese-foreign language directions and consisting of two expert-curated subsets: Fun Posts, featuring context-rich, slang- and neologism-heavy content, and Social Snippets, emphasizing concise, emotion- and style- driven expressions. Furthermore, we propose tailored evaluation approaches for each subset: measuring the translation success rate of slang and neologisms in Fun Posts, while assessing tone and style preservation in Social Snippets via a hybrid of embedding-based metrics and LLM-as-a-judge. Experiments on over 20 models reveal substantial variation in how current MT systems handle semantic fidelity and informal, social-media-specific stylistic cues. CSM-MTBench thus serves as a rigorous testbed for advancing MT systems capable of mastering real-world Chinese social media texts.

Millions of people use machine translation (MT) tools daily, yet little is known about their perception of what systems can and cannot do. This paper studies users' mental models of speech translation systems through a new framework based on cross-lingual question answering, where users either accept MT output or request professional re-translation to answer questions based on the information presented in a foreign language. By analyzing user behavior and accuracy trends across varying translation qualities, we examine to what extent they can predict where the system is likely to be wrong, and how this mental model evolves. Users develop stronger mental models with practice, especially when they have some knowledge of the source language, primarily by relying on surface-level error cues. Moreover, providing speech transcriptions can help users develop better mental models. Our results show the promise of cross-lingual question answering as a downstream task for studying MT mental models and advancing our understanding of human-AI collaboration.