Beyond Accuracy: Community Perspectives on Machine Translation

Millions of people use machine translation (MT) tools daily, yet little is known about their perception of what systems can and cannot do. This paper studies users' mental models of speech translation systems through a new framework based on cross-lingual question answering, where users either accept MT output or request professional re-translation to answer questions based on the information presented in a foreign language. By analyzing user behavior and accuracy trends across varying translation qualities, we examine to what extent they can predict where the system is likely to be wrong, and how this mental model evolves. Users develop stronger mental models with practice, especially when they have some knowledge of the source language, primarily by relying on surface-level error cues. Moreover, providing speech transcriptions can help users develop better mental models. Our results show the promise of cross-lingual question answering as a downstream task for studying MT mental models and advancing our understanding of human-AI collaboration.

AI translation of literary works is increasingly common. While the content may be rendered adequately, we do not know enough about how readers experience it in terms of immersiveness and literary effect-aspects poorly captured by automatic metrics or human evaluation targeting fluency and adequacy. We ask 15 avid readers to compare recently published human translations (HT) to machine translations (MT) generated with an agentic language model-based pipeline, for 15 recent novels in French, Polish, and Japanese translated into English. Readers evaluated approximately 8K-word excerpts in two conditions: immersive reading of the whole excerpt (30 comparisons) and close reading of 386 aligned HT-MT chunk pairs (772 comparisons), with two readers per book. Overall, readers find MT "fine", but prefer HT (descriptively at the excerpt level, 19/30, and significantly at the chunk level, 522/772) for its ease, clarity, and immersive nature. Readers' highlights show that MT's quality varies more within one book than HT's does. Crucially, readers cannot reliably tell the two apart (17/30 guess correctly) and tend to prefer the version they believe to be human. Automatic metrics, including LLM-as-a-judge approaches, fail to recover reader preferences and favor MT. We release LAIT (Literary AI Translation), a reader-centered evaluation dataset with 1K reader comments, 2K judgments and preference ratings, and 7.2K span-level annotations, along with our evaluation protocol and supporting interface.

For scientific progress, we need benchmarks that test the limits of state-of-the-art models, and evaluation methods that inform us about failure cases. As models get stronger, standard benchmarks for machine translation are approaching saturation. Further, automatic translation metrics are unreliable, vulnerable to reward-hacking, and provide unactionable assessments. Even gold human evaluation is not problem-free, because it often lacks reproducibility, objectivity, and scalability. Overall, this prevents us from tracking objective progress in the field and identifying pathways for improvement. We introduce the Last Translation Benchmark, a collection of human-authored and peer-reviewed examples (texts, images, audio, videos) that break leading machine translation models. We also present a new evaluation approach: each example comes with handcrafted verification rules describing concrete failure cases on that example, therefore allowing reliable and actionable future evaluation. The Last Translation Benchmark is a live dataset that accepts ongoing contributions. The latest version is LTBv1, containing accepted contributions prior to September 1st 2026, with future releases planned as new data is continuously collected.