Solver-Aided Verification of Policy Compliance in Tool-Augmented LLM Agents

LLM agents handle user requests on behalf of organizations through tool calls and must follow the company policies stated in their system prompts. Prior work approaches this as a safeguarding problem -- external checks that block non-compliant agent actions. We argue that policy adherence is a broader problem: real workflows unfold across many turns, require explicit user confirmation and prerequisite reads, and hinge on the content of the dialogue rather than on any single argument value. Meeting this bar requires (i) full conversation context, (ii) self-reasoning over the policy and the current dialogue, and (iii) conversation-specific remediation that guides the agent's next turn -- three capabilities that prior safeguard work has often underestimated. We introduce POLICYGUARD, a sub-agent verifier that shares the agent's view of the dialogue, reasons over the policy in context, and provides actionable feedback for the agent's next turn. On tau^2-BENCH airline across three vendors (GPT-5.4, Claude Sonnet 4.6, Gemini 2.5 Pro) with four trials per setting, POLICYGUARD improves PASS4 by +12.0 / +6.0 / +12.0 pp. Per-call analyses show POLICYGUARD achieves higher policy-violation recall while blocking roughly half as often as argument-level guards.

Tool-using large language model (LLM) agents are increasingly deployed in settings where their reliable behavior is governed by strict procedural manuals. Ensuring that such agents comply with the rules from these manuals is challenging, as they are typically written for humans in natural language while agent behavior manifests as an execution trace of tool calls. Existing evaluations of LLM agents rely on manually constructed benchmarks or LLM-based judges, which either do not scale or lack reliability for complex, long-horizon manuals. To overcome these limitations, we present MANTRA, a framework for automatically synthesizing machine-checkable compliance benchmarks from natural-language manuals and tool schemas. MANTRA independently generates (i) a symbolic world model capturing procedural dependencies, and (ii) a set of trace-level compliance checks for a given task, and validates their consistency using SMT solving. A structured repair loop resolves inconsistencies, requiring human intervention only as a fallback. %This yields benchmarks that are formally validated. Importantly, MANTRA supports arbitrary domains and long procedural manuals, and provides a tunable notion of task complexity which is utilized to automatically derive challenging tasks accompanying compliance checks. Using MANTRA, we build a new benchmark suite with 285 tasks across 6 domains scaling to 50+ page manuals with minimal human effort. Empirically, we show that the compliance checks are richer with stronger constraint enforcement compared to existing benchmarks. Additionally, the granularity of the checks can be used for debugging the agents' failure modes. These results demonstrate that combining automated benchmark generation with formally grounded validation methods enables scalable and reliable benchmarking of tool-using agents.

Customer-service LLM agents must follow organizational policy when acting on a user's behalf. Compliance failures arise from either forbidden actions, such as granting an ineligible change, or omitted procedural requirements, such as identification or confirmation. Runtime safeguards can intervene on risky actions, but action-local checks do not guide an agent through a multi-step procedure. Workflow-following systems support prescribed process execution, but primarily target workflow completion rather than safeguarding agent behavior. PolicyGuide instead compiles each domain policy into a workflow graph and invokes a proactive verifier at user-turn boundaries. From persisted graph state, the verifier reconciles open requests and returns step-specific remediation along a policy-compliant path. Across the $τ^2$-bench airline, retail, and telecom domains with a GPT-5.4 agent and verifier, PolicyGuide raises mean $\mathrm{Pass}^4$ from $0.42$ to $0.62$, with the largest gain on telecom ($0.19$ to $0.61$), the most workflow-structured domain. The same workflows transfer to Claude Sonnet 4.6 and Gemini 2.5 Pro agents. Complementary evaluations find the lowest observed attack-success rate under adversarial users and the strongest procedural compliance in an author-designed workflow-level validation.