Praxium: Diagnosing Cloud Anomalies with AI-based Telemetry and Dependency Analysis

Microservice systems are widely used to build cloud applications, yet their complexity makes failures inevitable, degrading user experience and causing economic loss. Automated anomaly detection and root cause analysis (RCA) are now active research areas, but existing techniques share five limitations. First, most treat anomaly detection and RCA separately, assuming anomalies are detected correctly, and falter when detection is imprecise due to noise or delay. Second, they focus on metrics, logs, and traces, leaving event data such as API calls and configuration changes underexplored. Third, many require a given service call graph and cannot diagnose without one. Fourth, the field lacks standardised datasets and evaluation frameworks, so methods are hard to compare fairly. Fifth, although causal inference-based RCA has become dominant, its effectiveness, efficiency, and robustness remain unclear. This thesis addresses these limitations through two groups of contributions. The first introduces methods that exploit observability data both independently and collectively. BARO is an end-to-end anomaly detection and RCA approach for metric data. EventADL is an end-to-end framework for event data. TORAI is a multimodal RCA framework that requires no service call graph. Extensive experiments on real microservice systems demonstrate their effectiveness and robustness. The second group delivers benchmarking datasets, an evaluation framework, and systematic evaluation efforts. RCAEval is a comprehensive benchmark providing ready-to-use datasets and reproducible baselines for future research. A systematic evaluation of existing RCA methods, especially causal inference-based approaches, offers insights that guide future directions. This thesis thereby advances automated anomaly detection and RCA for microservice failures, enabling future research on incident mitigation and remediation.

With the rapid growth of cloud computing infrastructures in scale and complexity, network monitoring for Large-scale Cloud Systems (LCSs) has become increasingly challenging, requiring automated and reliable anomaly detection to maintain service availability. Modern LCSs continuously generate telemetry logs from distributed cloud services, producing high-dimensional multivariate time series that capture system operations. Detecting anomalies in this context is difficult due to extreme dimensionality, complex dependencies among distributed components, and severe sparsity from intermittently active services. Taking these challenges into account, we first conduct an empirical study on telemetry logs from the IBM Cloud Console platform, and then propose ClouDens, an anomaly detection framework tailored to LCS monitoring that leverages operational-context attributes encoded in the telemetry log schema to improve detection accuracy and early identification of anomalies. ClouDens partitions high-dimensional telemetry logs into domain-guided subsets, constructs a context-aware graph modeling operational service dependencies, and employs Spatio-Temporal Graph Neural Networks for forecasting-based anomaly detection. We evaluate ClouDens on the recently released IBM Cloud Telemetry Dataset and provide practical insights into designing reliable anomaly detection solutions for LCS monitoring. Results show ClouDens achieves higher NAB scores in count-based telemetry features, indicating more accurate, earlier anomaly detection with broader coverage than a GRU-based model. Our study further reveals that telemetry feature subsets, operational-context modeling, scoring strategies, and sparsity imputation all substantially influence detection performance, offering practical guidance for designing and fairly benchmarking anomaly detection approaches for LCS monitoring.

Automated incident management is critical for microservice reliability. While recent unified frameworks leverage multimodal data for joint optimization, they unrealistically assume perfect data completeness. In practice, network fluctuations and agent failures frequently cause missing modalities. Existing approaches relying on static placeholders introduce imputation noise that masks anomalies and degrades performance. To address this, we propose ARMOR, a robust self-supervised framework designed for missing modality scenarios. ARMOR features: (i) a modality-specific asymmetric encoder that isolates distribution disparities among metrics, logs, and traces; and (ii) a missing-aware gated fusion mechanism utilizing learnable placeholders and dynamic bias compensation to prevent cross-modal interference from incomplete inputs. By employing self-supervised auto-regression with mask-guided reconstruction, ARMOR jointly optimizes anomaly detection (AD), failure triage (FT), and root cause localization (RCL). AD and RCL require no fault labels, while FT relies solely on failure-type annotations for the downstream classifier. Extensive experiments demonstrate that ARMOR achieves state-of-the-art performance under complete data conditions and maintains robust diagnostic accuracy even with severe modality loss.