Toward Culturally Grounded Natural Language Processing

Large language models (LLMs) are now deployed worldwide, inspiring a surge of benchmarks that measure their multilingual and multicultural abilities. However, these benchmarks prioritize generic language understanding or superficial cultural trivia, leaving the evaluation of grounded tasks -- where models must reason within real-world, context-rich scenarios -- largely unaddressed. To fill this gap, we present CulturALL, a comprehensive and challenging benchmark to assess LLMs' multilingual and multicultural competence on grounded tasks. CulturALL is built via a human--AI collaborative framework: expert annotators ensure appropriate difficulty and factual accuracy, while LLMs lighten the manual workload. By incorporating diverse sources, CulturALL ensures comprehensive scenario coverage. Each item is carefully designed to present a high level of difficulty, making CulturALL challenging. CulturALL contains 2,610 samples in 14 languages from 51 regions, distributed across 16 topics to capture the full breadth of grounded tasks. Experiments show that the best LLM achieves 44.48% accuracy on CulturALL, underscoring substantial room for improvement.

Evaluating the multilingual and multicultural capabilities of Large Language Models (LLMs) is essential for their global utility. However, current benchmarks face three critical limitations: (1) fragmented evaluation dimensions that often neglect deep cultural nuances; (2) insufficient language coverage in subjective tasks relying on low-quality machine translation; and (3) shallow analysis that lacks diagnostic depth beyond simple rankings. To address these, we introduce GaoYao, a comprehensive benchmark with 182.3k samples, 26 languages and 51 nations/areas. First, GaoYao proposes a unified framework categorizing evaluation tasks into three cultural layers (General Multilingual, Cross-cultural, Monocultural) and nine cognitive sub-layers. Second, we achieve native-quality expansion by leveraging experts to rigorously localize subjective benchmarks into 19 languages and synthesizing cross-cultural test sets for 34 cultures, surpassing prior coverage by up to 111%. Third, we conduct an in-depth diagnostic analysis on 20+ flagship and compact LLMs. Our findings reveal significant geographical performance disparities and distinct gaps between tasks, offering a reliable map for future work. We release the benchmark (https://github.com/lunyiliu/GaoYao).

This paper argues that contemporary multilingual NLP has converged on a fragile and misleading paradigm of incidental multilingualism. Today's LLMs appear multilingual largely because they are trained on massive, uneven web corpora, not because multilingual or multicultural competence has been treated as a core design objective. We contend that this paradigm systematically produces unequal, brittle, and opaque behavior across languages, with severe consequences in real-world and agentic deployments where models must reason, plan, and act across multiple linguistic contexts. We report a focused empirical study of two practical questions: which languages models self-report as supported and which languages they actually respond in across multilingual prompts. We additionally demonstrate how even a simple language-change attack can surface these failures and expose hidden assumptions about language in LLM-based systems. To address this, we call for a shift toward multilingualism by design: a research agenda that treats equitable multilingual performance, cultural grounding, and cross-lingual behavioral understanding as first-class goals in all aspects of the model pipeline.