"I Just Need GPT to Refine My Prompts": Rethinking Onboarding and Help-Seeking with Generative 3D Modeling Tools
Organizations: Computing Science, Simon Fraser University, Burnaby, British Columbia, Canada
Abstract
Learning to use feature-rich software is a persistent challenge, but generative AI tools promise to lower this barrier by replacing complex navigation with natural language prompts. We investigated how people approach prompt-based tools for 3D modeling in an observational study with 26 participants (14 casuals, 12 professionals). Consistent with earlier work, participants skipped tutorials and manuals, relying on trial and error. What differed in the generative AI context was how and why they sought support: the prompt box became the entry point for learning, collapsing onboarding into immediate action, while some casual users turned to external LLMs for prompts. Professionals used 3D expertise to refine iterations and critically evaluated outputs, often discarding models that did not meet their standards, whereas casual users settled for "good enough." We contribute empirical insights into how generative AI reshapes help-seeking, highlighting new practices of onboarding, recursive AI-for-AI support, and shifting expertise in interpreting outputs.
Figures & tables
| ID | Age | Background | 3D Tool Expertise | ID | Age | Background | 3D Tool Expertise |
|---|---|---|---|---|---|---|---|
| C01 | 19–24 (M) | Computer Science | None | C10 | 19–24 (F) | Health Sciences | None |
| C02 | 19–24 (F) | Designer | None | C11 | 19–24 (F) | Computer Science | None |
| C03 | 19–24 (F) | International Studies | None | C12 | 25–34 (F) | Web Design | None |
| C04 | 19–24 (F) | Statistics | None | C13 | 55–64 (F) | Physics | None |
| C05 | 19–24 (F) | Arts | None | P14 | 19–24 (F) | Computer Science | AutoCAD |
| P06 | 25–34 (M) | Game Design | Blender, Maya | C15 | 25–34 (M) | Computer Science | None |
| Professional Prompts | Casual Prompts |
|---|---|
| P21: Generate a glass coffee table with the legs made out of wood. The legs are Xs where the bottom of the X are the four feet of the table, and the top supports the glass of the table. The glass of the table is a rectangle with the corners rounded enough to be a full circle. The cross brace is a single piece with roughly 1x4x20 dimensions and is in the center of the X of the leg braces . | C04: a table with elliptical glass top and wooden legs in the shape of an X |
| P23: suppose you are building a table with glass top with it having rounded corners with some Radius have crossed wooden legs at both sides, make it simple with glossy top and ensure that these legs are connecting with each other | C05: can you help me with an image of coffee table- which consists of wooden legs, and a glass top. specifically, there should be 4 wooden legs and a semi circled glass top. |
| P16: I want to generate a table in which the table top material is glass, both semi-transparent and the legs are two parallel cross shapes with an element connecting them. these are all light coloured wood with square section | C10: image of a coffee Table with wooden frame and glass top |
| Approach | Initial Onboarding Action | Help-Seeking Strategies | ||
|---|---|---|---|---|
| Casual (%) | Professional (%) | Casual (%) | Professional (%) | |
| No Help Taken | 50.0% | 91.7% | 42.9% | 64.6% |
| ChatGPT | 21.4% | 8.3% | 8.9% | 2.1% |
| Tool Documentation | 28.6% | 0% | 8.9% | 2.1% |
| Google Search | 0% | 0% | 19.6% | 6.2% |
| Tutorial Videos | 0% | 0% | 3.6% | 2.1% |
| Dimension | Casuals | Professionals |
|---|---|---|
| Initial Engagement | Begin with a quick, self-formulated prompt or seek help from ChatGPT or documentation before starting. | Usually start with a prompt-first approach, relying on their own descriptive skills without consulting help. |
| Prompt Style | Prompts tend to be shorter, less structured, and more visually descriptive. | Prompts are highly detailed, structurally explicit, and specify precise geometric or dimensional constraints. |
| Help-Seeking | Frequently use layered help sources like ChatGPT, Google, and documentation, often in ad-hoc sequences. | Rarely seek external help, preferring self-reliance and domain expertise over outside resources. |
| Prompt Iteration | More likely to make small wording tweaks or stylistic edits, sometimes chaining AI tools for refinement. | Prefer major rewrites or start from scratch when outputs deviate structurally, avoiding external AI tools. |
| Workflow Integration | Treat AI-generated outputs as production-ready, moving directly from generation to intended use. | Use outputs as early prototypes or concept references, requiring significant post-editing or full remodeling. |
| Output Evaluation | Judge quality mainly by visual similarity to the intended object, often overlooking structural flaws. | Assess outputs against strict manufacturability standards, identifying geometric and structural issues before use. |
Human-AI Interaction
Human-AI interaction studies how people and AI systems communicate, collaborate, make decisions, and shape one another over time.
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