Comparing the Impact of Pedagogy-Informed Custom and General-Purpose GAI Chatbots on Students' Science Problem-Solving Processes and Performance Using Heterogeneous Interaction Network Analysis
Authors: Hanyu Su, Huilin Zhang, Shihui Feng
Organizations: Faculty of Education, The University of Hong Kong, Hong Kong 999077, China
Problem solving plays an essential role in science education, and generative AI (GAI) chatbots have emerged as a promising tool for supporting students' science problem solving. However, general-purpose chatbots (e.g., ChatGPT), which often provide direct, ready-made answers, may lead to students' cognitive offloading. Prior research has rarely focused on custom chatbots for facilitating students' science problem solving, nor has it examined how they differently influence problem-solving processes and performance compared to general-purpose chatbots. To address this gap, we developed a pedagogy-informed custom GAI chatbot grounded in the Socratic questioning method, which supports students by prompting them with guiding questions. This study employed a within-subjects counterbalanced design in which 48 secondary school students used both custom and general-purpose chatbot to complete two science problem-solving tasks. 3297 student-chatbot dialogues were collected and analyzed using Heterogeneous Interaction Network Analysis (HINA). The results showed that: (1) students demonstrated significantly higher interaction intensity and cognitive interaction diversity when using custom chatbot than using general-purpose chatbot; (2) students were more likely to follow custom chatbot's guidance to think and reflect, whereas they tended to request general-purpose chatbot to execute specific commands; and (3) no statistically significant difference was observed in students' problem-solving performance evaluated by solution quality between two chatbot conditions. This study provides novel theoretical insights and empirical evidence that custom chatbots are less likely to induce cognitive offloading and instead foster greater cognitive engagement compared to general-purpose chatbots. This study also offers insights into the design and integration of GAI chatbots in science education.
Does unrestricted AI access bypass the cognitive effort required for learning, or does it streamline knowledge acquisition? This paper reports on a study where we compare three designs for user-AI interaction in a learning context: (1) an unrestricted conversational bot like ChatGPT, (2) a pedagogically constrained bot that guides through hints without giving final answers, which we refer to as the Socratic mode; and (3) a non-conversational adaptive tutoring system that adjusts difficulty in real-time based on the user's cognitive engagement derived from the brain signals. Fifty study participants were tasked with learning about nuclear safety protocols, a domain chosen for its zero-prior knowledge baseline. The participants progressed through an instructional video, a pre-test, an AI-driven assessment phase, which varied in the three conditions, and an immediate post-test. The nature of the questions centered primarily on factual knowledge acquisition, but it still required participants to have a global understanding of the concepts in order to answer the questions correctly. A Muse headband was used to derive the cognitive engagement of all users in all conditions. The unrestricted chatbot produced higher learning gains (delta) than both constrained modes (p < .03, d > 0.80), while the adaptive condition generated significantly higher EEG engagement (p = .018). The cluster analysis of chatbot usage and discussion patterns by users showed that most participants in the unrestricted-mode adopted a direct answer-retrieval strategy, while participants in the Socratic-mode initially attempted to reason through the hints before progressively disengaging. Consequently, this also suggests that the success of the unrestricted AI is not an evidence of deeper learning, but rather a result of the immediate post-test evaluation after the training phase.
Higher education instructors often lack timely and pedagogically grounded support, as scalable instructional guidance remains limited and existing tools rely on generic chatbot advice or non-scalable teaching center human-human consultations. We present TeachingCoach, a pedagogically grounded chatbot designed to support instructor professional development through real-time, conversational guidance. TeachingCoach is built on a data-centric pipeline that extracts pedagogical rules from educational resources and uses synthetic dialogue generation to fine-tune a specialized language model that guides instructors through problem identification, diagnosis, and strategy development. Expert evaluations show TeachingCoach produces clearer, more reflective, and more responsive guidance than a GPT-4o mini baseline, while a user study with higher education instructors highlights trade-offs between conversational depth and interaction efficiency. Together, these results demonstrate that pedagogically grounded, synthetic data driven chatbots can improve instructional support and offer a scalable design approach for future instructional chatbot systems.
Chatbots have long been explored as tools to support learning, and recent advances in large language models have significantly expanded the availability of platforms for educators to author AI tutoring chatbots. Yet effective authorship demands more than writing a system prompt; it requires educators to act as learning designers, AI interaction designers, and QA engineers. In practice, however, teachers rarely fulfill these roles. Our formative study found that virtually none systematically tested their bots before deploying them to students. To address this gap, we present PromptDecipher, a system that restructures the authoring workflow around a direct correction-based interaction rather than writing abstract system prompts, teachers interact with a live chat preview and edit undesirable bot responses. An automated pipeline then analyzes the correction, proposes a targeted system prompt rewrite, and validates the change across pre-defined test scenarios. This enforces QA as a first-class activity and scaffolds teachers in roles they would otherwise skip. PromptDecipher will be deployed in an AI for Educators course enrolling hundreds of higher-education instructors. A live prototype (https://teacher-prompting.vercel.app/), an anonymized codebase (https://anonymous.4open.science/r/teacher-prompting-2EDF/), and anonymized demo (https://tinyurl.com/las-prompt-decipher-demo) are available via links in the footnote.
Miina Koyama, Ruiwei Xiao, John Stamper
Carnegie Mellon University Pittsburgh, Pennsylvania, USA