Cross-Cultural Simulation of Citizen Emotional Responses to Bureaucratic Red Tape Using LLM Agents

The expression of emotions that serve social purposes, such as asserting independence or fostering interdependence, is central to human interactions and varies systematically across cultures. As LLMs are increasingly used to simulate human behavior in culturally nuanced interactions, it is important to understand whether they faithfully capture human patterns of social emotion expression. When LLM responses are not culturally aligned, their utility is compromised -- particularly when users assume they are interacting with a culturally attuned interlocutor, and may act on advice that proves inappropriate in their cultural context. We present a psychologically informed evaluation framework of cross-cultural social emotion expression in LLMs. Using a human study comparing European American and Latin American participants' expression of engaging and disengaging emotions, we evaluate six frontier LLMs on their ability to reflect culturally differentiated patterns for expressing social emotions. We find systematic misalignment between model and human behavior: all models express engaging emotions more than disengaging ones, with particularly stark differences observed for the generally well-represented European American persona. We further highlight that LLM responses are highly concentrated and deterministic, failing to capture the diversity of human responses in expressing social emotions. Our ablation analyses reveal that these patterns are robust to sampling temperatures, partially sensitive to prompt language, and dependent on the response elicitation format. Together, our findings highlight limitations in how current LLMs represent the interaction of cultural and emotional axes, particularly when expressing social emotions, with direct implications for their deployment in cross-cultural affective contexts.

Large language models (LLMs) are increasingly used to simulate human opinions and survey responses, but their ability to reproduce population responses across cultures remains limited. Existing persona-based prompting methods typically rely on sociodemographic or personality traits, which are only indirect proxies for the values that shape human responses. We propose a value-based persona construction method that derives textual descriptors from survey responses capturing core cultural dimensions. By sampling value profiles from target populations and aggregating LLM responses across personas, we obtain population-level predictions grounded in observed value distributions. We further introduce a calibration procedure that improves response diversity while preserving estimated opinions. We show that our approach reduces prediction error across countries, with the largest improvements observed in underrepresented populations. This substantially narrows the performance gap between countries aligned with dominant LLM priors and those that are less represented in training data, while also yielding response distributions that closely match human diversity.

Recent work has shown that LLMs overrepresent dominant cultures, particularly Western ones, while marginalizing others. We investigate whether this affects models' ability to generate culturally adapted responses by evaluating their use of local measurement units based on the user's perceived cultural background. We introduce Cultural and Pragmatic Response Inference (CAPRI), a dataset of conversations with varying levels of cultural cues. Experiments with state-of-the-art LLMs show that models can infer cultural background and recall relevant conventions, but often fail to utilize the information to adapt their answers to the relevant cultural conventions, unless explicitly prompted to perform the tasks sequentially. We further evaluate adaptation to the interpretation of time and quantity expressions, two subjective language grounding dimensions that are affected by culture. We find that models increasingly adapt their answers as cultural cues accumulate, but their priors are not culture-neutral, sometimes aligning with the model's country of origin. Overall, CAPRI provides a resource for future research aimed at narrowing the gap between cultural knowledge and culturally adaptive language generation.