Real-time detection and mitigation of technical anomalies are critical for large-scale cloud-native services, where even minutes of downtime can result in massive financial losses and diminished user trust. While customer incidents serve as a vital signal for discovering risks missed by monitoring, extracting actionable intelligence from this data remains challenging due to extreme noise, high throughput, and semantic complexity of diverse business lines. In this paper, we present TingIS, an end-to-end system designed for enterprise-grade incident discovery. At the core of TingIS is a multi-stage event linking engine that synergizes efficient indexing techniques with Large Language Models (LLMs) to make informed decisions on event merging, enabling the stable extraction of actionable incidents from just a handful of diverse user descriptions. This engine is complemented by a cascaded routing mechanism for precise business attribution and a multi-dimensional noise reduction pipeline that integrates domain knowledge, statistical patterns, and behavioral filtering. Deployed in a production environment handling a peak throughput of over 2,000 messages per minute and 300,000 messages per day, TingIS achieves a P90 alert latency of 3.5 minutes and a 95% discovery rate for high-priority incidents. Benchmarks constructed from real-world data demonstrate that TingIS significantly outperforms baseline methods in routing accuracy, clustering quality, and Signal-to-Noise Ratio.
Anomaly detection and localization (ADL) is critical for maintaining reliability and availability in cloud systems. Recent ADL developments focus on metric and log data, leaving event data unexplored. To address this gap, we propose EventADL, the first open-box event-based ADL framework for cloud-based service systems. To motivate the design of our framework, we conduct a systematic analysis on 520 real-world incidents, and provide insights into how anomalies and their root causes manifest through event data. EventADL has three phases: offline training, online anomaly detection, and root cause localization. During the training phase, EventADL first learns Event Semantic Patterns (ESPs), which capture normal interactions between system entities using historical event data, and then learns Event Frequency Patterns (EFPs), which capture the normal frequency of known ESPs. In the online anomaly detection phase, any data in the event stream that deviates significantly from either pattern is identified as anomalous. For localization, EventADL constructs an Intervention Graph that models the relationships between recent system interactions and the detected anomalies for automatic root cause localization. The framework is designed to operate efficiently with unlabeled data and to produce interpretable anomalies with their corresponding root causes. Our evaluation on three real cloud service systems and two real-world incidents demonstrates that EventADL outperforms existing methods, achieving F1-scores of at least 90% for anomaly detection and 100% top-3 accuracy in root cause localization.
With the rapid growth of cloud computing infrastructures in scale and complexity, network monitoring for Large-scale Cloud Systems (LCSs) has become increasingly challenging, requiring automated and reliable anomaly detection to maintain service availability. Modern LCSs continuously generate telemetry logs from distributed cloud services, producing high-dimensional multivariate time series that capture system operations. Detecting anomalies in this context is difficult due to extreme dimensionality, complex dependencies among distributed components, and severe sparsity from intermittently active services. Taking these challenges into account, we first conduct an empirical study on telemetry logs from the IBM Cloud Console platform, and then propose ClouDens, an anomaly detection framework tailored to LCS monitoring that leverages operational-context attributes encoded in the telemetry log schema to improve detection accuracy and early identification of anomalies. ClouDens partitions high-dimensional telemetry logs into domain-guided subsets, constructs a context-aware graph modeling operational service dependencies, and employs Spatio-Temporal Graph Neural Networks for forecasting-based anomaly detection. We evaluate ClouDens on the recently released IBM Cloud Telemetry Dataset and provide practical insights into designing reliable anomaly detection solutions for LCS monitoring. Results show ClouDens achieves higher NAB scores in count-based telemetry features, indicating more accurate, earlier anomaly detection with broader coverage than a GRU-based model. Our study further reveals that telemetry feature subsets, operational-context modeling, scoring strategies, and sparsity imputation all substantially influence detection performance, offering practical guidance for designing and fairly benchmarking anomaly detection approaches for LCS monitoring.
Thu T. H. Doan, Mohammad Saiful Islam, Andriy Miranskyy +3
Modern analytics systems are fundamentally reactive, requiring users to define queries over increasingly complex and continuously evolving data. In real-time streaming environments, this paradigm breaks down, as the space of potential insights becomes too large to enumerate manually. We present a multi-agent architecture for autonomous insight discovery over real-time data streams. The system implements a continuous discovery loop in which agents generate hypotheses, compile them into executable analytics, validate generated artifacts, and produce visualizations and deployable applications. The architecture leverages Apache Kafka for event-driven coordination, Apache Flink for stream processing, and large language models to implement specialized agents. A key contribution is a contract-driven design based on typed intermediate artifacts, enabling modularity, observability, lineage, and safer execution of dynamically generated analytics. Through use cases in retail, finance, and public data, we show how this architecture supports a shift from query-driven analytics to proactive, discovery-driven systems.