Bye Bye Perspective API: Lessons for Building and Governing Measurement Infrastructure

The rapid adoption of LLMs in both research and industry highlights the challenges of deploying them safely and reveals a gap in the systematic evaluation of toxicity benchmarks. As organizations increasingly rely on these benchmarks to certify models for customer-facing applications and automated moderation, unrecognized evaluation biases could lead to the deployment of vulnerable or unsafe systems. This work investigates the robustness of established benchmarking setups and examines how to measure currently neglected intrinsic biases, such as those related to model choice, metrics, and task types. Our experiments uncover significant discrepancies in benchmark behaviors when evaluation setups are altered. Specifically, shifting the task from text completion to summarization increases the tendency of benchmarks to flag content as harmful. Additionally, certain benchmarks fail to maintain consistent behavior when the input data domain is changed. Furthermore, we observe model-specific instabilities, demonstrating a clear need for more robust and comprehensive safety evaluation frameworks.

Benchmark suites assess model capability on controlled tasks; large-scale conversation corpora capture naturalistic use without user feedback; and in-interface feedback mechanisms record satisfaction without task purpose. Together, they leave a critical gap in LLM evaluation: no existing infrastructure routinely links interaction trajectories to user-defined outcomes. We introduce MonitrLLM, open-source infrastructure for community-centered LLM evaluations that links full conversation transcripts to user-reported task intent and outcome assessments, treating all three as primary evaluative signals rather than optional metadata. To demonstrate the value of this approach, we conducted a two-week feasibility pilot with 26 college students using ChatGPT, collecting 206 evaluation reports with full conversation transcripts. The findings from our pilot demonstrate the value of connecting conversation trajectories with user-reported outcomes. For instance, despite reporting high average satisfaction (4.19/5) with their LLM interactions, participants also experience a substantial 23.1% failure rate on their goal tasks. We also find that multi-turn conversations are reported as failing at 2.5 times the rate of single-turn exchanges, a pattern that reframes extended interaction as a signal of difficulty rather than engagement. We conclude by discussing the value of incorporating direct user feedback with observational data for robust LLM evaluations, and the possibilities for infrastructure that enables this goal.

Large language model (LLM) benchmarks are often treated as fixed datasets with stable scores, yet their outcomes depend on configurable evaluation pipelines. We audit eight cybersecurity benchmarks across 10 proprietary, open-weight, and cybersecurity-specialized LLMs. By modeling benchmarks as measurement pipelines, we identify 15 systematic failure modes and show that a single pipeline choice can change a model's score by more than 80 percentage points and substantially alter model rankings. At the cross-benchmark level, two semantically similar task pairs rank the same models differently because of incompatible evaluation conventions. Under an evaluation harness that standardizes pipeline choices while preserving task semantics, nine of 10 models shift by at least three ranks on at least one benchmark. These results show that cybersecurity LLM benchmark scores are pipeline-dependent and motivate pipeline-aware auditing as a core requirement for reliable model evaluation.