SAGE: A Strategy-Aware Graph-Enhanced Generation Framework For Online Counseling

Mental health challenges are increasing worldwide, straining emotional support services and leading to counselor overload. This can result in delayed responses during critical situations, such as suicidal ideation, where timely intervention is essential. While large language models (LLMs) have shown strong generative capabilities, their application in low-resource languages, especially in sensitive domains like mental health, remains underexplored. Furthermore, existing LLM-based agents often struggle to replicate the supportive language and intervention strategies used by professionals due to a lack of training on large-scale, real-world datasets. To address this, we propose CARE (Counselor-Aligned Response Engine), a GenAI framework that assists counselors by generating real-time, psychologically aligned response recommendations. CARE fine-tunes open-source LLMs separately for Hebrew and Arabic using curated subsets of real-world crisis conversations. The training data consists of sessions rated as highly effective by professional counselors, enabling the models to capture interaction patterns associated with successful de-escalation. By training on complete conversation histories, CARE maintains the evolving emotional context and dynamic structure of counselor-help-seeker dialogue. In experimental settings, CARE demonstrates stronger semantic and strategic alignment with gold-standard counselor responses compared to non-specialized LLMs. These findings suggest that domain-specific fine-tuning on expert-validated data can significantly support counselor workflows and improve care quality in low-resource language contexts.

Rising demand for mental health support has increased interest in using Large Language Models (LLMs) for counseling, but adapting them to this safety-critical domain is hindered by limited real-world data due to privacy constraints. Synthetic datasets provide a promising alternative, but existing approaches often rely on unstructured or semi-structured text inputs and overlook structural dependencies between a client's cognitive, emotional, and behavioral states, leading to psychologically inconsistent and less realistic interactions. We introduce Graph2Counsel, a framework for generating synthetic counseling sessions grounded in Client Psychological Graphs (CPGs) that encode relationships among clients' thoughts, emotions, and behaviors. Graph2Counsel uses a structured prompting pipeline guided by counselor strategies and CPG, and explores prompting strategies including CoT and Multi-Agent Feedback. It produces 760 sessions from 76 CPGs across diverse client profiles. In expert evaluation, our dataset outperforms prior datasets on specificity, counselor competence, authenticity, conversational flow, and safety (Krippendorff's $α$ = 0.70). Fine-tuning an open-source model on this dataset improves performance on several metrics on CounselingBench and CounselBench, while matching baselines on others. We further introduce Therapy-Eval, a multi-turn evaluation framework, and demonstrate the effectiveness of our fine-tuned model in realistic therapeutic conversations. We make our code, data and fine-tuned model public.

Despite recent advances in large language models (LLMs), their ability to generate empathetic mental health counseling responses in low-resource languages remains largely unexplored. To address this gap, we curate 625 authentic mental health cases from three complementary sources: (1) publicly available Facebook posts discussing mental health concerns, (2) transcripts from the Bangladeshi television program "Ami Akhon Ki Korbo", and (3) anonymized student questionnaire responses covering diverse emotional and psychological challenges. Based on these cases, we build an evaluation corpus comprising advice written by licensed clinical psychologists and responses generated by three modern proprietary LLMs: GPT-4o Mini, Claude 4.5 Haiku, and Gemini 2.5 Pro. We further propose the Role-Playing Reflective Chain-of-Thought Advisory Framework (RP-RCAF), a task-specific prompting strategy that combines expert-authored few-shot examples with structured self-reflection to produce supportive, culturally aware, and ethically aligned counseling through a compassionate advisor persona. We also introduce the Grok 4-Based Response Evaluation and Scoring Framework (G-REFS), which integrates automated assessment with expert psychologist validation across emotional sensitivity, cultural appropriateness, linguistic clarity, and ethical soundness. Experimental results show that RP-RCAF consistently outperforms conventional prompting across all evaluated models and produces responses that more closely align with professional psychological counseling.