Foundational models have advanced social robotics, enabling richer perception and communicative interaction with users. However, current systems still struggle with multi-turn engagement, social-relationship reasoning, and contextually grounded dialogue at scale. We present ARIS (Agentic and Relationship Intelligence System), an agentic AI framework that unifies multimodal reasoning, a graph-based Social World Model, and retrieval-augmented generation (RAG) within a single modular architecture for social robots. We evaluate ARIS with the Pepper robot in a robot-mediated dyadic conversational setting, comparing it against a large language model baseline. A user study (N=23) shows that ARIS yields significantly higher perceived intelligence, animacy, anthropomorphism, and likeability. Our contributions are threefold: (1)~a Social World Model that explicitly maps and updates social relationships between users through a knowledge graph, enabling social reasoning and re-identification across encounters; (2)~an efficient RAG-based conversational pipeline that maintains bounded latency as dialogue histories grow to thousands of exchanges while preserving response relevance; and (3)~system integration and empirical validation of these components within a modular agentic architecture that coordinates speech, vision, and physical action through structured APIs. The implementation of ARIS will be released as open source upon publication.
Social intelligence enables agents to read social context, infer intent, and adapt over sustained dialogue. As language models become autonomous collaborators, it is central to building effective and trustworthy human-AI interaction. Existing reinforcement learning methods optimize single-turn utterances and sparse outcome rewards, producing short-sighted policies that struggle to manage goal-relationship tensions across multi-turn interactions. We propose SocialRL, a multi-turn reinforcement learning framework addressing both challenges. First, we apply multi-turn reinforcement learning using PPO that propagates delayed outcome rewards back to each turn, enabling long-horizon planning. Second, we design six process reward dimensions capturing the goal-relationship trade-off, including goal advancement, relational attunement, contextual coherence, etc. A reward model dynamically generates fine-grained scoring criteria for each dimension, while a stage-aware weight schedule prioritizes relationship-building in early turns, goal advancement mid-way, and balanced closure late. Across multiple social-dialogue benchmarks, SocialRL improves Goal Achievement by an average of 9.2 percentage points over the corresponding Base models. These results demonstrate the effectiveness of SocialRL across synthetic and real social scenes, as well as standard and challenging social scenarios.
Anticipating whether a person will interact from one's own perspective is a highly intuitive task for humans, that relies on a combination of cues. We investigate how humans perform at predicting a person's intention to interact from a service robot's point of view, using pose-only or full video input, then benchmark different lightweight pose-based models and state-of-the-art vision-language models. We conducted our benchmark on the HUI360 dataset on a fixed pilot subset of 100 test tracks (25 positive, 75 negative). We found that with pose-only input, human annotators outperform lightweight trained pose models but not by large margins (+0.08 in F1-Score). But when given full egocentric video with a target bounding box, human annotators perform substantially better and largely outperform the Vision-Language Models (+0.2 in F1-Score). We also compared VLMs of different size and under different input conditions, and found that the best results do not correlate with model size. Our result confirms that predicting interactions is a challenging task for social robots and that reasoning-capable models are necessary but their actual reasoning capabilities alone do not suffice to match the social intuition of humans.
LLM assistants are widely used for daily social advice, yet evaluating their social reasoning in such consultation settings remains challenging since (i) it requires setups where the assistant learns about social situations from subjective user narratives, and (ii) social properties, such as others' intentions, typically lack verifiable ground truth. To address these challenges, we introduce Fuse, a multi-agent simulation framework for studying user-mediated social reasoning. In Fuse, a target agent with a hidden motive interacts with other agents including one representing the user, who then consults the evaluated assistant to infer the target's motive, providing verifiable ground truth by construction. Simulation faithfulness is validated through a human study with 24k annotations. We apply Fuse to 12 LLMs and demonstrate its analytical utility by systematically isolating key factors, showing that (i) user mediation compounds the inherent difficulty of social reasoning; (ii) LLMs exhibit systematic sensitivity to biased user framing; (iii) models can require more details than humans need to reach a correct prediction; and (iv) longer conversations do not always improve performance despite providing opportunities for clarifying questions. We open-source Fuse and a dataset with 21k examples.
Amir Taubenfeld, Zorik Gekhman, Avigail Grinstein-Dabush +6