Seeking Information with RAG-Assistants: Does Model Size Matter in Human-AI Collaborations?
Authors: Lennard C. Froma, Tom Kouwenhoven, Maaike H. T. de Boer, Catholijn M. Jonker, Max J. van Duijn
Organizations: Leiden University - The Netherlands · TNO - The Netherlands · TU Delft - The Netherlands
Abstract
Much research on LLMs has focused on increasing benchmark performance. However, the evaluation of such models in real-world collaborative human-AI workflows has stayed behind. This work evaluates a chatbot-style assistant based on Retrieval-Augmented Generation (RAG) in a realistic multi-turn information-seeking scenario inspired by workplace settings where compliance with local legislation and secure handling of sensitive data are often key. Specifically, we examine the performance of humans (N=112) assisted by RAG-assistants compared to LLM-only or LLM+RAG baselines. In this setting, we investigate how underlying model size (3B, 8B, and 70B) shapes the human-AI collaborative dynamic and how it influences perceived usability and satisfaction. Results show that the performance gain of human-AI collaboration over the model-only baselines is significant, irrespective of model size, suggesting that hybrid systems are beneficial in information-seeking scenarios. Interestingly, however, perceived usability and satisfaction among participants showed little difference across model sizes. This demonstrates a nuanced trade-off between model size, performance, and user perception. Our work highlights the added value of evaluating AI applications in actual multi-turn interactions with human users, looking at usability and satisfaction besides accuracy, rather than focusing on benchmark performance only.
Large Language Models (LLMs) are increasingly used to drive embodied social agents, yet it remains unclear whether larger models improve user perception during brief human-robot encounters. This paper examines the effect of LLM parameter size on short-duration, open-ended social interactions with a robot interface. In a within-subjects study, 19 participants interacted with robot faces driven by Qwen3-VL models at 4B, 8B, and 30B parameters. Participants evaluated the interactions in terms of perceived intelligence, naturalness, enjoyment, and humor. Results showed no significant overall preference for the 30B model over the smaller variants, including no significant advantage over the 4B model in perceived naturalness or intelligence. A significant relationship between AI interaction frequency and intelligence rankings for the 30B model suggests that more experienced users may be more sensitive to differences in model capability. Overall, the findings indicate diminishing returns from model scaling in brief open-ended social HRI, where conversational flow, responsiveness, and socially appropriate behavior potentially matter as much as raw parameter count.
Human-AI collaboration requires AI agents to understand human behavior for effective coordination. While advances in foundation models show promising capabilities in understanding and showing human-like behavior, their application in embodied collaborative settings needs further investigation. This work examines whether embodied foundation model agents exhibit emergent collaborative behaviors indicating underlying mental models of their collaborators, which is an important aspect of effective coordination. This paper develops a 2D collaborative game environment where large language model agents and humans complete color-matching tasks requiring coordination. We define five collaborative behaviors as indicators of emergent mental model representation: perspective-taking, collaborator-aware planning, introspection, theory of mind, and clarification. An automated behavior detection system using LLM-based judges identifies these behaviors, achieving fair to substantial agreement with human annotations. Results from the automated behavior detection system show that foundation models consistently exhibit emergent collaborative behaviors without being explicitly trained to do so. These behaviors occur at varying frequencies during collaboration stages, with distinct patterns across different LLMs. A user study was also conducted to evaluate human satisfaction and perceived collaboration effectiveness, with the results indicating positive collaboration experiences. Participants appreciated the agents' task focus, plan verbalization, and initiative, while suggesting improvements in response times and human-like interactions. This work provides an experimental framework for human-AI collaboration, empirical evidence of collaborative behaviors in embodied LLM agents, a validated behavioral analysis methodology, and an assessment of collaboration effectiveness.
Shinas Shaji, Teena Chakkalayil Hassan, Sebastian Houben +1
As humans delegate more tasks and decisions to artificial intelligence (AI), we risk losing control of our individual and collective futures. Relatively simple algorithmic systems already steer human decision-making, such as social media feed algorithms that lead people to unintentionally and absent-mindedly scroll through engagement-optimized content. In this paper, we develop the idea of human agency by integrating philosophical and scientific theories of agency with AI-assisted evaluation methods: using large language models (LLMs) to simulate and validate user queries and to evaluate AI responses. We develop HumanAgencyBench (HAB), a scalable and adaptive diagnostic tool for six behaviors related to human agency. HAB measures the tendency of an AI assistant to Ask Clarifying Questions, Avoid Value Manipulation, Correct Misinformation, Defer Important Decisions, Encourage Learning, and Maintain Social Boundaries. We find low-to-moderate agency support in contemporary LLM-based assistants, with substantial variation across system developers and behaviors. For example, while Anthropic LLMs most support human agency overall, they are the least supportive LLMs in terms of Avoid Value Manipulation. These behaviors do not appear to consistently result from increasing LLM capabilities or instruction-following (e.g., RLHF); we encourage further study of these behaviors so that developers and users can better understand the complexities of modern human-AI interaction.
Benjamin Sturgeon, Daniel Samuelson, Jacob Haimes +1