Accurate Point of Interest (POI) attribute acquisition is essential for location-based services, yet traditional modular Interactive Voice Response (IVR) systems suffer from error accumulation and high maintenance overhead. We present DuIVRS-2, a large language model (LLM)-based end-to-end framework designed for large-scale POI attribute acquisition at Baidu Maps. To address the long-tail distribution of real-world interactions, our methodology first employs a finite state machine (FSM)-guided data augmentation strategy to synthesize a balanced and diverse training dataset. We then streamline dialogue management via a selective generation scheme combined with a Chain-of-Thought (CoT) mechanism, which ensures output stability and effectively eliminates hallucinations in industrial settings. To facilitate continuous policy refinement with minimal manual effort, we design a cooperative iterative learning framework that leverages a dual-evaluator voting system. Deployed in production for two months, DuIVRS-2 processed 0.4 million calls daily and achieved a 83.9% Task Success Rate (TSR), outperforming its predecessor by 4 percentage points while maintaining a low reaction time of 130ms. This work provides a production-proven reference for developing robust, cost-effective LLM agents for large-scale industrial dialogue applications.
For embodied agents capable of physical interaction, the capability to create and understand dialog is crucial to ensure both safety and effectiveness. While DialNav~\cite{han2025dialnav} provides a framework for holistic evaluation of the dialog--execution loop in photorealistic indoor navigation, its performance remains limited by a critical scarcity of training data (2K episodes). To address this, we propose an automatic generation pipeline, and construct the \textbf{RAINbow} dataset, a large-scale training dataset with 238K episodes for DialNav. Our pipeline converts existing VLN datasets into multi-turn dialog and creates cost-efficient and high-quality dataset. Then, we introduce two additional complementary advances to unlock the data's full potential: (1) Dual-Strategy Training, a navigation training scheme to align the navigation training with the dynamic dialog-navigation loop, and (2) a localization model that leverages VLN knowledge. By combining these complementary solutions, our model substantially outperforms the baseline in success rate on both \textbf{Val Seen} (58.24, \textbf{+89%}) and \textbf{Val Unseen} (29.05, \textbf{+100%}) splits, establishing a new state of the art.
IRWOZ has improved industrial human-robot interaction (HRI) dialogue systems through domain-specific annotations. However, its initial version contains substantial noise in dialogue states and utterances, limiting state-tracking accuracy. We introduce IRWOZ 2.0, which addresses these limitations through large language model (LLM) enhanced generation (Mistral/Claude-3.5) and quality refinements. Our improved dataset expands to 390 dialogues across 4 industrial domains (Assembly, Delivery, Position, Relocation), featuring manual corrections and automated typo removal. Benchmark experiments on dialogue state tracking demonstrate significant improvements, with GPT-2's BLEU-4 score increasing from 0.1651 to 0.5604 compared to original IRWOZ. To support industrial HRI research, we publicly released IRWOZ 2.0 dataset at https://ieee-dataport.org/documents/irwoz-20-large-language-model-driven-dialogue-dataset-industrial-robot-conversations
Classical spoken dialogue systems often separated dialogue management from response realization: a policy selected the next dialogue action, and a generation component expressed that action. As dialogue systems shift toward LLMs, this decomposition has largely disappeared into the model's hidden representations. We ask whether an LLM-internal analogue of state estimation and action control can be recovered for conversational moves such as acknowledging, checking, querying, explaining, and replying. We formulate move control as two coupled problems: selection, predicting the appropriate next move from the dialogue context, and realization, causally producing a chosen move at generation time. We introduce Latent-IM, an internal dialogue-management framework that provides a general interface for choosing and deploying conversational moves under different objectives. Here, we use this control to reproduce human move choices, improving average end-to-end move accuracy by 12.5 points over the unsteered backbone while performing comparably to fine-tuning.