Pseudo-Siamese Network for Planning in Target-Oriented Proactive Dialogues

A target-guided proactive dialogue system aims to steer conversations proactively toward pre-defined targets, such as designated keywords or specific topics. During guided conversations, dynamically modeling conversational scenarios and intent keywords to guide system utterance generation is beneficial; however, existing work largely overlooks this aspect, resulting in a mismatch with the dynamics of real-world conversations. In this paper, we jointly model user profiles and domain knowledge as conversational scenarios to introduce a scenario bias that dynamically influences system utterances, and employ intent-keyword bridging to predict intent keywords for upcoming dialogue turns, providing higher level and more flexible guidance. Extensive automatic and human evaluations demonstrate the effectiveness of conversational scenario modeling and intent keyword bridging, yielding substantial improvements in proactivity, fluency, and informativeness for target-guided proactive dialogue systems, thereby narrowing the gap with real world interactions.

Dialogue models are inherently reactive, responding to the current user turn without anticipating upcoming intents, which leads to redundant interactions in multi-intent settings. We address this limitation by introducing a lightweight intent-transition prior derived from dialogue data and injected into the system prompt at inference time. We instantiate this prior using a Temporal Bayesian Network (T-BN) trained on per-turn intent annotations in MultiWOZ 2.2. The T-BN achieves Recall@5 = 0.787 and MRR = 0.576 on 1,071 held-out USER-turn pairs. In a ground-truth replay over 200 dialogues, BN-guided generation improves Coverage AUC from 0.742 to 0.856 and reduces the number of turns required to reach 75% intent coverage from 3.95 to 2.73. These results show that lightweight intent-transition guidance enables more proactive and efficient dialogue behavior without modifying the underlying language model.

Proactive dialogue agents must guide multi-turn interactions toward task goals while adapting to users whose intentions and attitudes evolve. Existing planners improve system side action selection through search, learned policies, or user aware planning, but are often trained and evaluated against fixed or overly compliant simulators; as a result, high simulated success can reflect soft user bias rather than robust dialogue ability. We introduce MASP, a Mentalized Adversarial Self Play framework that treats proactive dialogue as a partially observable game between a system and a rationally resisting user. MASP represents the user's evolving mental state with a BDI based latent state, separates reward side teacher mentalization from policy side student mentalization, and alternates self play updates for the system and user policies. This turns robustness to rational resistance into a training objective rather than only an evaluation condition. Across diverse proactive dialogue benchmarks, compared with the widely used SFT and Planner-only approaches, MASP substantially improves success rate (SR) and rationality constrained success (RCSR), reduces average turns (AT), and performs better against hard users who make the task goal more difficult to achieve.