Beyond Adoption Intention How Trust in Augmented Analytics Relates to Perceived Decision Quality Among Non-Technical BI Users

Medical AI has shifted from reasoning to agentic AI, a new paradigm that autonomously invokes external tools during reasoning, rendering intermediate reasoning steps and tool outputs transparent to users. Although proven to outperform previous models, physician trust in agentic AI remains largely unexplored. To address this, three physicians evaluated 315 multimodal clinical cases quantifying both process-oriented cognitive trust and outcome-oriented behavioral reliance. Comparing agentic AI against non-agentic baselines, physicians exhibited significantly higher cognitive and behavioral trust for the agentic model (P < 0.001). Specifically, on treatment planning tasks, physicians trusted the agentic reasoning most, preferring it in 89.57% of cases. Furthermore, process-oriented cognitive trust is significantly associated with outcome-oriented behavioral reliance (P < 0.001). However, measurable over-reliance on incorrect agentic outputs still exists, highlighting the inherent limitations of decision-logic transparency alone and underscoring the continuous need for rigorous clinician oversight.

Business intelligence (BI) is a cornerstone of enterprise decision-making and is widely used by enterprise users in software such as Power BI and Tableau. In traditional BI workflows, users need to prepare data by (1) identifying relevant tables, (2) performing data transformations, and (3) building join relationships, before they can (4) answer their business questions. These steps can be complex and time-consuming, making BI challenging. Given the strong capabilities of large language models (LLMs) in working with data, we study their ability to answer BI questions end-to-end, without requiring users to manually perform the tedious preparation steps. To do this, we harvest a large collection of real-world BI projects from public sources, and manually extract pairs of (questions, ground-truth answers) from real user dashboards. The resulting benchmark, BI-Bench, is the first benchmark to systematically study LLMs' ability on end-to-end BI. We find that even frontier LLMs perform poorly on BI-Bench, with less than 50% accuracy. To address their limitations, we design a tool-augmented BI-Agent that decomposes BI workflows into subtasks on structured data, such as search, join, and transform, and orchestrates specialized data management methods across BI stages. Furthermore, we develop a post-training framework that synthesizes training trajectories from real BI projects, enabling BI-Agent to be further post-trained using both supervised fine-tuning (SFT) and reinforcement learning (RL). BI-Agent achieves substantial accuracy gains of up to 40 percentage points with vanilla LLMs, and post-trained BI-Agent yields gains of up to 30 points. Our results highlight the importance of combining tool-augmented reasoning with domain-specific post-training in complex BI workflows, and point to promising directions for future research.

Business intelligence (BI) increasingly combines dashboard interaction with LLM-based assistance, but these two modes often fall out of sync during multi-step analysis. As users switch between direct dashboard manipulation and natural-language queries, it becomes difficult to preserve a consistent analytical state across filters, hierarchies, metrics, and chart context. We present TwinBI, an agentic digital-twin framework that couples an LLM-based agent system with an executable BI dashboard state. TwinBI unifies conversational interaction, dashboard manipulation, semantic grounding, and provenance tracking through a shared analytical state reconstructed from a unified interaction log. It also exposes artifacts such as schema views, SQL, logs, and an /insights command for state-grounded analytical summaries. We evaluate TwinBI in two complementary ways. In a controlled A/B benchmark with the same backbone agent, TwinBI improves exact-match accuracy from 43.3% to 63.3%, partial-credit accuracy from 48.3% to 70.8%, and substantially reduces timeout rate from 40.0% to 10.0% relative to Dashboard alone. In a usability study, participants benefited from the integrated dashboard-and-chat workflow, with high task accuracy, moderate workload, and favorable ratings for state-aware interaction mechanisms. These results suggest that TwinBI improves both agent-level analytical reliability and user-facing analytical support by turning visible dashboard state into richer actionable context. Our dataset and source code are available at: https://github.com/simonjisu/TwinBI