Steerable pluralism requires a model to faithfully represent one specified perspective. Organizations are a natural setting for this demand, since they deploy LLMs to make decisions that must reflect their own policy. Yet, most existing work fixes that perspective at the level of individuals or demographic groups. We rely on a decision-policy capturing method to measure process alignment in organizational settings, assessing whether an LLM faithfully reproduces the organization's decision policy rather than merely reaching the same conclusions. We find heterogeneity along two axes. Across models, baseline alignment varies strongly and tracks neither pricing nor general benchmark performance. Across organizations, the structure of alignment changes. In ECHR Article 6 decisions, process alignment predicts output accuracy (r=0.85, p<.001), and making the organization's past decision policy explicit improves poorly aligned models. In consumer credit decisions, process alignment is low overall but varies more than output accuracy, and the models resist adopting the organization's weighting of protected attributes. Because historical credit decisions encode potentially discriminatory patterns, higher alignment there is not always desirable. Process-level measurement is therefore necessary, and depending on whether the target policy is normatively desirable, the same procedure can calibrate or audit a model. Deciding which policy to align to, and whether higher alignment is feasible or desirable, makes organizational alignment a pluralistic problem in its own right.
LLMs are increasingly used to make or support high-stakes decisions under uncertainty, where alignment depends not only on factual accuracy but on how models weigh tradeoffs between different outcomes. We present an empirical pipeline for estimating the implied preferences that an LLM's observed choices optimize: we elicit the model's probability distribution over unknowns along with the choice it would make for the decision task and then fit a discrete choice model to recover the cost function that best rationalizes the model's decisions. We show how this revealed-preference description allows rigorous evaluation of whether models behave in a consistently goal-directed way, whether they can verbalize a description of their objectives which matches their revealed decision policy, and whether prompting can reliably steer those policies to implement a user-specified cost function. We apply this evaluation across four medical diagnosis domains and multiple frontier and open-source models. We find that while many models have a nontrivial degree of internal coherence, they also have significant weaknesses in faithfully reporting or adopting preferences in response to user direction.
Large language models are increasingly used for social decision-making situations that require balancing cultural norms with personal preferences. For example, a user preferring honesty might ask whether to correct a coworker publicly when local norms favor indirect feedback. Yet existing research studies cultural alignment and personalization largely separately. We introduce PACT, the Personal-Preference and Cultural-Norm Trade-off framework, which evaluates whether models choose to follow a cultural norm or allow personal preferences. We find that LLMs vary in how rigidly they enforce cultural norms, with behavior shifted more by country context (7.8%) than age (1%) and gender (0.7%) and shifting non-uniformly after instruction tuning. Furthermore, our five-country human study on PACT shows that culture-following in humans is mainly driven by scenario country, with the lowest agreement when participants judge their own cultural contexts, showing within-culture pluralism. Finally, human-LLM alignment experiments show that models can match majority choices, but fail to capture response distributions and uncertainty (with best correlations reaching only 0.24). Together, these findings motivate alignment evaluations that go beyond majority to capture cultural pluralism and disagreement in social judgment.
Safety alignment in LLMs aims to align models with human values, but which values take precedence when they conflict? We investigate this question in the context of tool-calling LLM agents deployed in regulated industries, where agents processing confidential documents may encounter content that triggers safety-trained values (e.g., public welfare) that conflict with deployment-context instructions (e.g., internal logging). To empirically verify this phenomenon, we build a benchmark of 128 scenarios across 16 domains. We find that safety-aligned open-source models override their deployment instructions up to 43.4% of the time, engaging in whistleblowing, data exfiltration, and evidence tampering when processing documents that suggest organizational wrongdoing. We also find that abliteration reduces rates of external whistleblowing. These results reveal a fundamental tension in pluralistic alignment, where the same safety training that protects users can cause agents to act against deployment instructions in ways that create unpredictable liability risks. We release our benchmark as a framework to support evaluation of agent behavior under competing legitimate interests.