Prior work shows that Large Language Models (LLMs) can transform Explainable AI (XAI) outputs into Natural Language Explanations (NLEs) that score highly on quality metrics such as plausibility, coherence, and comprehensibility. But does explanation quality translate to practical usefulness? We investigate this question in a time-series energy forecasting domain through five controlled experiments (2,730 judgments across 60 test instances), each operationalising a distinct facet of usefulness studied in the XAI literature. Holding NLE quality constant at the high levels established by a prior factorial study, we find that NLEs do not improve task accuracy on any of the five tasks, while inflating self-reported confidence. A placebic control shows that this confidence boost is driven by text presence rather than content. In an out-of-distribution detection task, NLEs reduce the LLM judge's ability to flag unreliable predictions, providing false reassurance that masks model failure. We characterise these findings as the Quality-Usefulness Gap and argue that evaluation of the XAI-to-NLE pipeline must extend beyond text-quality metrics to downstream task performance.
Evaluating the quality of explanations produced by explainable AI (XAI) methods remains challenging because existing approaches often rely on subjective human judgment, limiting reproducibility, scalability, and comparability between studies. We examine whether LLMs can serve as a reproducible and scalable mechanism to make comparative assessments of the quality of XAI explanations. We introduce XAI-Arena, an LLM-as-a-judge framework for scalable, reproducible, multidimensional, and stakeholder-sensitive evaluation of XAI explanation quality. XAI-Arena then allows us to compare XAI explanations along various dimensions, namely, perceived simplicity, clarity, task adequacy, trust calibration, actionability, transparency, faithfulness, and overall interpretability. We then benchmark XAI explanation methods across various datasets, machine learning models, and stakeholder personas. Human validation shows a strong positive association between LLM-generated and human ratings (Spearman's rho=.693, p<.001). Together, LLM-based evaluations can capture systematic differences in XAI explanation quality and provide a scalable and reproducible framework for comparative assessment of XAI explanations.
Yanfei Hu Fleischhauer, Alona Zharova, Nadja Klein +1
Large language models (LLMs) have the potential to aid and improve human decision-making in classification tasks, not only by providing fairly accurate predictions, but also in their ability to generate cogent narrative explanations of those predictions. Prior work has demonstrated that people generally find AI narrative explanations to be understandable, trustworthy, and convincing for changing beliefs and opinions; however, less is known about the impact of narrative explanations on objective human decision-making performance. Here we conduct a large-scale human behavioral experiment to evaluate decision-making performance with LLM-generated narrative explanations of varying persuasiveness. We found the degree of persuasiveness, or lack thereof, for LLM-based explanations did not meaningfully impact decision accuracy over a simple AI prediction alone, in agreement with typical results with explainable AI based on feature importance. We found evidence that narratives increased reliance on AI, but both when the AI prediction was correct and incorrect. Exploratory analyses also indicated that the more persuasive narratives may have had a detrimental effect on decision response times and the ability to discriminate between a correct and incorrect AI prediction. Overall, this work indicates that including narrative explanations with AI predictions may involve tradeoffs for decision-making performance, and more work is needed to determine how and when narrative explanations impact human decision-making.
Laura R. Marusich, Mary Grace Kozuch Dhooghe, Jonathan Z. Bakdash +1
Large Language Models (LLMs) can generate natural language explanations that rationalize their own decisions, a phenomenon commonly referred to as self-explanations. Such explanations have emerged as a promising direction for explainable artificial intelligence (XAI), particularly for interpreting LLM behavior. However, while self-explanations often appear plausible, whether they faithfully reflect a model's underlying reasoning process remains an open question. In this opinion paper, we argue that self-explanations can be highly plausible, questionably faithful, and yet highly actionable. From a traditional XAI perspective, we identify the limitations of standard evaluation protocols for LLM-generated self-explanations and propose practical guidelines for assessing their plausibility and faithfulness. Moreover, we argue that evaluation should extend beyond these criteria to actionability, highlighting applications of LLM rationalization capabilities that support informed decision-making and appropriate action across diverse stakeholders.