Evaluating the Relevance of Uncertainty Estimators for LLM Hallucination
Authors: Yedidia Agnimo, Anna Korba, Annabelle Blangero, Nicolas Chesneau, Karteek Alahari
Organizations: Ekimetrics · Centre Inria de l’Université Grenoble Alpes · CREST, ENSAE · Institut Polytechnique de Paris
Abstract
Large language models (LLMs) are prone to hallucinations, i.e., statements unsupported by the input or training data, hindering reliable deployment. In parallel, numerous uncertainty estimation (UE) methods have been proposed to quantify model confidence and are often implicitly treated as proxies for model failure. However, the relationship between uncertainty and hallucinations remains insufficiently characterized. We present a systematic empirical study of the association between uncertainty estimators and hallucinations in LLMs. Rather than assuming this association, we evaluate directly when and to what extent it holds. We consider a diverse set of uncertainty estimators, including information-theoretic, sampling-based, and reflexive estimators, and examine their behavior across hallucination settings. Our experiments cover both intrinsic hallucinations (violations of input faithfulness) and extrinsic hallucinations (unsupported claims relative to training data), using four complementary benchmarks, including RAGTruth and HalluLens. We find that the association is highly variable and often weak, depending on the hallucination type and the LLM under evaluation. These results challenge the use of uncertainty as a direct signal of hallucination and clarify when it provides actionable information.
We propose a lightweight and single-pass uncertainty quantification method for detecting hallucinations in Large Language Models. The method uses attention matrices to estimate uncertainty without requiring repeated sampling or external models. Specifically, we measure the Kullback-Leibler divergence between each attention head's distribution and a uniform reference distribution, and use these features in a logistic regression probe. Across multiple datasets, task types, and model families, attention divergence is highly predictive of answer correctness and performs competitively with existing uncertainty estimation methods. We find that this signal is concentrated in middle layers and on factual tokens such as named entities and numbers, suggesting that attention dynamics provides an efficient and interpretable white-box signal of model uncertainty.
Despite significant strides in factual reliability, errors -- often termed hallucinations -- remain a major concern for generative AI, especially as LLMs are increasingly expected to be helpful in more complex or nuanced setups. Yet even in the simplest setting -- factoid question-answering with clear ground truth-frontier models without external tools continue to hallucinate. We argue that most factuality gains in this domain have come from expanding the model's knowledge boundary (encoding more facts) rather than improving awareness of that boundary (distinguishing known from unknown). We conjecture that the latter is inherently difficult: models may lack the discriminative power to perfectly separate truths from errors, creating an unavoidable tradeoff between eliminating hallucinations and preserving utility. This tradeoff dissolves under a different framing. If we understand hallucinations as confident errors -- incorrect information delivered without appropriate qualification -- a third path emerges beyond the answer-or-abstain dichotomy: expressing uncertainty. We propose faithful uncertainty: aligning linguistic uncertainty with intrinsic uncertainty. This is one facet of metacognition -- the ability to be aware of one's own uncertainty and to act on it. For direct interaction, acting on uncertainty means communicating it honestly; for agentic systems, it becomes the control layer governing when to search and what to trust. Metacognition is thus essential for LLMs to be both trustworthy and capable; we conclude by highlighting open problems for progress towards this objective.
Probe-based uncertainty estimation (UE) has emerged as a prominent approach to detect hallucinations in Large Language Models (LLMs) by learning uncertainty from internal model signals. Yet, recent methods vary simultaneously across feature design, training data construction, and evaluation setting, obscuring what actually drives performance. To address this issue, we propose a factorised study of probe-based UE under matched conditions. Our results show that raw hidden states and attention features are difficult to outperform in-domain. However, under distribution shift, structured and compressed features are more robust, suggesting that in-domain performance alone is insufficient to measure progress. Furthermore, prompting and label construction significantly affect probe behaviour. Building on these best-practice findings, we train benchmark-based pretrained probes that transfer reasonably well to open-ended factual generation, providing a stable off-the-shelf baseline. Our work encourages more deployment-oriented evaluation of probe-based uncertainty estimators. The code repository is available at https://github.com/ponhvoan/ProbeUE.