Extending the UXR Point of View Pyramid: A Generative AI-Augmented Methodology for Human-Centred AI Systems

User Experience Research (UXR) Points of View (POVs) distil complex and often fragmented research evidence into actionable perspectives that guide how teams interpret user needs, frame design decisions, and align stakeholders. Although POVs are widely used in industry practice, there are few published examples that explicitly document how POVs are constructed, particularly in culturally sensitive and low-resource contexts. This paper presents an exemplar case study demonstrating how a culturally grounded, AI-augmented UXR POV was developed to inform TeleDeCa, a telemedicine dementia care framework for family caregivers in Nigeria. Building on the UXR POV Playbook and pyramid framework, we illustrate how mixed-methods research, hypothesis generation, and ontology-based modelling can be combined to form a defensible POV without requiring a fully finalised system or validated outcomes. Generative AI (GenAI) is integrated across the UXR POV framework as a bounded research collaborator, supporting synthesis, hypothesis exploration, and narrative construction while preserving human judgment, ethical accountability, and cultural sensitivity. The contribution of this paper lies in the extraction of reusable Play Cards and a Play that extend the UXR POV Playbook and serve as exemplar material for the CHI 2026 workshop on developing AI-powered UXR POVs.

Attention-deficit/hyperactivity disorder (ADHD) is a psychiatric disorder which presents itself in individuals through patterns of developmentally inappropriate levels of inattentiveness, hyperactivity, and impulsivity, with difficulties in decision making and emotional regulation (ER). Although digital and AI-based interventions have expanded access to ER support, many existing systems remain limited by weak theoretical integration, insufficient accommodation of neurodiversity, and a lack of structured user experience research (UXR) methodologies, that bridge psychological insight with design practice. This paper introduces a Generative AI-augmented UXR methodology, grounded in the UXR Point of View (PoV) Playbook, to support the design of emotionally intelligent and Neuroinclusive digital ER interventions for adults with ADHD. The approach integrates empirical evidence with established psychological frameworks Dialectical Behaviour Therapy (DBT), Self-Determination Theory (SDT), and the COM-B behavioural model and leverages Generative AI as a co-analytic tool to support synthesis, hypothesis formation, and design articulation. The methodology is operationalized through a four-stage UXR process encompassing AI-supported hypothesis generation, foundational planning, insight generation via Building Blocks, and the construction of stakeholder-specific PoV narratives. This process results in a set of ten theory informed UXR Play Cards that translate psychological mechanisms and empirical findings into actionable design guidance. The primary contribution of this work is a replicable, bias-aware framework for integrating Generative AI into UXR practice, advancing human-centred and Neuroinclusive approaches to digital mental health design.

User Experience Research (UXR) in a legal and regulatory contexts presents unique challenges that require specialised approaches to protect vulnerable populations whilst generating actionable insights. Digital consultation, appointment booking, and medication delivery platforms show promise for extending care access; however, their real-world effectiveness is curtailed by an absence of theoretically grounded user experience research (UXR) methodologies that adequately account for the psychosocial conditions of these populations. This paper introduces a Generative AI-augmented UXR methodology, grounded in the UXR Point of View (PoV) Playbook, to guide the design of psychologically safe, low-cognitive-load digital health interventions for MSM and transgender individuals living with HIV/AIDS in Nigeria. Drawing from empirical research involving co-design workshops, thematic analysis, and requirements engineering, the methodology is operationalised through a four-stage UXR process encompassing AI-supported hypothesis generation, foundational planning, insight generation via Building Blocks, and the construction of stakeholder-specific PoV narratives. This process results in ten theory-informed UXR Play Cards that translate psychological mechanisms and empirical findings into actionable design guidance. Each play contains actionable tasks, AI-augmented approaches, and ethical guardrails tailored for research with marginalised populations. The output is a set of ten theory-informed UXR Play Cards translating psychological insight and empirical evidence into actionable design guidance. The core contribution is a replicable, stigma-aware, and privacy-centred framework for responsible GenAI use in UXR practice, advancing human-centred digital health design for marginalised communities.