H2HMem: A Multimodal Memory Benchmark for Agents in Human-Human Interactions

Large Language Model (LLM) agents increasingly serve as personal assistants and workplace collaborators, where their utility depends on memory systems that extract, retrieve, and apply information across long-running conversations. However, both existing memory systems and benchmarks are built around the dyadic, single-user setup, even though real deployments routinely span groups and channels with multiple users interacting with the agent and with each other. This mismatch leaves three properties of group memory unmeasured: (i) group dynamics that go beyond concatenated one-on-one chats, (ii) speaker-grounded belief tracking, where the per-user memory modeling is needed, and (iii) audience-adapted language, where Theory-of-Mind shifts produce role-specific vocabulary. We introduce GroupMemBench, a benchmark that exposes all three. A graph-grounded synthesis pipeline produces multi-party conversations with controllable reply structure and conditions each message on per-user personas and target audiences. An adversarial query pipeline then binds every question to a specific asker across six categories, spanning multi-hop reasoning, knowledge update, term ambiguity, user-implicit reasoning, temporal reasoning, and abstention, and iteratively searches challenging, realistic queries that reflect comprehensive memory capability. Benchmarking leading memory systems exposes a sharp collapse: the strongest one reaches only 46.0% average accuracy, with knowledge update at 27.1% and term ambiguity at 37.7%, while a simple BM25 baseline matches or exceeds most agent memory systems. This indicates current memory ingestion erases the structural and lexical features group memory depends on, leaving multi-user memory far from solved.

Multimodal large language models are increasingly deployed as long-horizon agents, where memory must do more than recall: it must track an evolving world, revise what has gone stale, and surface the right evidence at decision time. Existing benchmarks measure recall over static dialogue, collapse memory into a single end-of-task accuracy, and reduce visual observations to captions, leaving us unable to localize failures to writing, maintenance, retrieval, or use. The rise of agent harnesses that author their own memory sharpens this gap, since we have no principled way to compare hand-designed pipelines with self-managing alternatives. To close these gaps, we formulate multimodal agent memory as an Action-World Interaction Loop with an observable four-stage lifecycle, and instantiate it in WorldMemArena: 400 multi-session multimodal tasks spanning Lifelong Evolution (evolving personal and task states) and Agentic Execution (memory from real observations, actions, and feedback), annotated with gold memory points, updates, distractors, and evidence chains for stage-level diagnosis. This enables the first head-to-head comparison of long-context, manually designed (RAG and external memory systems), and harness-based memory agents. Results show that: (1) better memory writing and storage do not guarantee better performance; (2) multimodal memory still struggles to fully use visual evidence; (3) systems are unstable across domains and degrade on realistic agentic trajectories; and (4) harness memory is more flexible but remains costly and less reliable.

Language agents are increasingly deployed over accumulating multimodal information, yet existing benchmarks assume a human-human form with sparse visuals and straightforward content, evaluating neither reasoning over authentic multimodal file interaction nor the interpretation of concealed user information. We therefore introduce M$^3$Exam, a query-centric multimodal conversational memory benchmark built on realistic user-agent interaction, with multi-dimensional evaluation spanning cross-modal grounding and implicit information inference. Benchmarking MLLMs and memory systems reveals persistent gaps in cross-modal grounding, cross session reasoning, and the efficiency cost of accumulating multimodal context. We further propose M$^3$Proctor, a multimodal memory method that detects query modality bias and consumes raw visual sources only on demand, improving accuracy by 13% while cutting index-construction time and retrieved tokens by over 70%.