Organizations: AMAP, Alibaba Group, Beijing, China · College of Urban and Environmental Sciences, Peking University, Beijing, China
Abstract
Large language model agents are increasingly integrated into map services. Since map services are embedded in everyday-life scenarios rather than professional task settings, users often express their needs informally, resulting in underspecified queries with many unspoken needs, namely, implicit decision factors that are critical for user satisfaction. Although clarification is an effective way to mitigate this issue, it increases user burden in daily interaction, and a capable agent should first proactively recover such factors from available information sources. However, evaluating this ability is challenging. The first challenge is to determine which implicit decision factors are suitable for evaluation. A factor is evaluable only if it affects user acceptance and can be recovered from information available to the agent before it responds. Second, user satisfaction cannot be reliably represented by a single reference answer, requiring a benchmark that converts satisfaction-relevant factors into objective and quantifiable evaluation targets. To address these challenges, we propose a restore-identify-filter framework that reconstructs complete user needs from behavior-chain evidence, identifies implicit decision factors, and retains only those supported by pre-query evidence. Building on this methodology, we construct MapSatisfyBench from large-scale, real-world anonymized user data and annotate ground truth from five dimensions and enables full-chain evaluation of satisfaction-aware map agents. Experiments show that current agents generally perform well on explicit task completion, but remain limited in satisfying implicit decision factors and proactively acquiring the evidence needed for satisfaction-aware decisions. These findings establish MapSatisfyBench as a benchmark for shifting map-agent evaluation from task completion toward satisfaction-aware spatial decision making.
Current interactive LLM agents rely on goal-conditioned stepwise planning, where environmental understanding is acquired reactively during execution rather than established beforehand. This temporal inversion leads to Delayed Environmental Perception: agents must infer environmental constraints through trial-and-error, resulting in an Epistemic Bottleneck that traps them in inefficient failure cycles. Inspired by human affordance perception and cognitive map theory, we propose the Map-then-Act Paradigm (MAP), a plug-and-play framework that shifts environment understanding before execution. MAP consists of three stages: (1) Global Exploration, acquiring environment-general priors; (2) Task-Specific Mapping, constructing a structured cognitive map; and (3) Knowledge-Augmented Execution, solving tasks grounded on the map. Experiments show consistent gains across benchmarks and LLMs. On ARC-AGI-3, MAP enables frontier models to surpass near-zero baseline performance in 22 of 25 game environments. We further introduce MAP-2K, a dataset of map-then-act trajectories, and show that training on it outperforms expert execution traces, suggesting that understanding environments is more fundamental than imitation.
As LLM-based shopping agents enter production, existing benchmarks fail to capture how a shopper's requirements arrive: stated implicitly in the query, recorded in a profile, or revealed only when the right question is asked. Benchmarks that expose full intent upfront and grade only the final choice can neither pose this long-horizon challenge nor explain which requirement an agent missed. To address this gap, we introduce EComAgentBench, a benchmark of 662 tasks grounded in real Amazon products and reviews. Each task scatters these requirements across a visible query, a tool-gated profile, and scripted clarification; an agent must uncover hidden intent, verify candidates against attributes and review evidence, and commit to a single product within 100 tool calls. Moreover, typed, source-tagged rubrics grade every task, attributing each failure to a requirement and its source. Construction is automated yet reliable, with every answer fixed in code before any text is generated and every sample validated. Our evaluation of seven models reveals that even the strongest attains only 57.1% overall accuracy, and rubric satisfaction degrades from visible to hidden sources. Overall, we believe EComAgentBench will serve as a reproducible foundation for moving shopping agents from single-query search toward dependable assistance over long horizons.
AI agents are usually evaluated by whether they complete a task. In interactive service settings, a successful agent can still frustrate users by asking repeated questions, performing redundant searches, or making avoidable revisions. We introduce RideWay, an efficiency-centered benchmark for ridehailing agents in a stateful tool-calling environment, together with Efficiency Utility, a success-gated metric that discounts successful trajectories for excess tool calls and user-facing turns relative to task-specific reference effort. Human paired preferences calibrate the relative penalties, reflecting an aggregate service-workflow trade-off: extra dialogue often creates visible friction, whereas extra tool use can sometimes verify constraints or preserve user intent. Across 58 tasks and 24 models, the fitted penalty for excess turns is about twice that for excess tool calls. On task-disjoint held-out preferences, Efficiency Utility achieves 78.7% accuracy overall: 90.6% when trajectories differ in turns, but chance-level accuracy when they differ solely in tool calls - the axis on which human annotators agree least. RideWay therefore makes interaction efficiency measurable alongside task success, while exposing the boundary of count-based tool-use evaluation.